This was my second stay at this property this year and despite being a Royal Ambassador and despite being a repeat guest I was surprised that I wasn't welcomed back nor offered any form of room upgrade. [I am normally not too concerned about upgrades though.] During my first stay - when I did not yet have RA status - I was however upgraded so later during my stay asked why I wasn't this time? The response was 'last time we made a mistake'. It made me laugh but also made me question IHG Hotels RA program's 'guaranteed room upgrade' - no, Club access wasn't even offered.
The rooms are quite dark and not enough lighting options are provided for my liking. The layout and design hasn't been that well though-out for example the bed blocks access to half of the closet rendering said closet completely useless. There is a lighting fixture that dangles very low over the seating area in the room which makes for an interesting game of 'dodge ball' when sitting down or standing up. But these are all things which I imagine over time can and will be resolved.
The gym is one of the best hotel gyms anywhere in the world with some of the most modern equipment, however very inattentive staff. The restaurants are empty but serve stunningly delicious food.
The reason why I am tired of this property is I have given it a chance and given there there are other (multiple InterContinental) options in Shanghai, most in better locations, I don't find any real reason to return to this property. The incredible gym alone isn't enough.
- Official Description (provided by the hotel):
- The new InterContinental Shanghai Expo hotel is the only international luxury hotel in Shanghai located adjacent to the 2010 World Expo site with impressive views of the Expo site, Huangpu River and city skyline. We offer personalized efficient Chinese service. “Better City Better Life” Expo theme is reflected in this lifestyle hotel through, the gardens, health club, historical villas and food & beverage concepts. The hotel is conveniently located to leisure and business areas with easy underground and bridge access around Shanghai. ... more less
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- Also Known As:
- Intercontinental Shanghai Expo Hotel Shanghai