We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tried but Tired”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
InterContinental Shanghai Expo
Ranked #32 of 5,111 Hotels in Shanghai
Certificate of Excellence
Reviewed October 28, 2013

This was my second stay at this property this year and despite being a Royal Ambassador and despite being a repeat guest I was surprised that I wasn't welcomed back nor offered any form of room upgrade. [I am normally not too concerned about upgrades though.] During my first stay - when I did not yet have RA status - I was however upgraded so later during my stay asked why I wasn't this time? The response was 'last time we made a mistake'. It made me laugh but also made me question IHG Hotels RA program's 'guaranteed room upgrade' - no, Club access wasn't even offered.
The rooms are quite dark and not enough lighting options are provided for my liking. The layout and design hasn't been that well though-out for example the bed blocks access to half of the closet rendering said closet completely useless. There is a lighting fixture that dangles very low over the seating area in the room which makes for an interesting game of 'dodge ball' when sitting down or standing up. But these are all things which I imagine over time can and will be resolved.
The gym is one of the best hotel gyms anywhere in the world with some of the most modern equipment, however very inattentive staff. The restaurants are empty but serve stunningly delicious food.
The reason why I am tired of this property is I have given it a chance and given there there are other (multiple InterContinental) options in Shanghai, most in better locations, I don't find any real reason to return to this property. The incredible gym alone isn't enough.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LuxeTravelerHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded October 29, 2013

Dear LuxeTravelerHK,
Thank you for taking time to share your comments with us! We are so sorry to hear your unpleasant experience in our hotel and we have taken corrective action to ensure the better guest experience . Please advise your email address if possible at rachel.lei@icshexpo.com and we will contact you for our follow-up status as well. We sincerely welcome you back again at Intercontinental Shanghai Expo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (779)
There are newer reviews for InterContinental Shanghai Expo
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

216 - 222 of 779 reviews

Reviewed October 25, 2013

This is undoubtedly by far one of the best hotels in Shanghai. Its location and height give us a view of both breathtaking and peaceful on this huge city. The cozy and efficient service often outstrips our expectations! Its two restaurants (Chinese and Italian) offer fine dining, a huge pool were you can relax and refresh yourself. The rooms are very modern (for example, in my room, the TV was mounted in the mirror) - large room with a heaven like comfortable bed, a huge pool and an ATM in the hotel. The prices charged for such services are surprisingly low compared to other equally starred hotels! This is the cream of the crop.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LauraChamp22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded October 29, 2013

Thank you for staying with us! We are so glad to receive such a nice comments from you during your recent stay, especially our rooms and facilities. Look forward to serving you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

Following a week at the Intercon Ruijin on the other side of the river, we moved to the Intercon Expo for the last couple of nights in Shanghai just to get a different experience and boy was it different. A bright and modern hotel with well appointed rooms which were kept spotless. The restaurant was fantastic for breakfast with good service and an excellent choice. The most outstanding feature of the hotel was the excellent views over the city and the river. It was really spectacular and I spent hours happily watching the barges, ferries and other vessels on the river 24 hours a day. The Club Lounge on the top floor was also excellent with great food and drink and very attentive staff who anticipated your needs.

Room Tip: You really need to get a room overlooking the river
  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scotsman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded October 25, 2013

Dear Scotsman22,
Thank you for choosing our hotel. I would like to extend my most sincere appreciation for your wonderful feedback on your most recent experiences with us! Welcome you come back in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

We at ShanghaiMamas would like to extend our sincere gratitude to the InterContinental Shanghai Expo, following our recent extremely successful annual fundraiser, which was attended by approximately 2000 people. This is the third major event that our organization has held at the InterContinental (two annual fundraisers as well as a family Easter Egg Hunt) and we really cannot say enough good things about the support we have consistently received from the amazing InterContinental team. Every single staff person we dealt with, from the Event Managers to the Food & Beverage team to the electrical engineers and cleaning staff, was unfailingly helpful and diligent in assisting with every aspect of bringing all the necessary elements for success together. Every request or change of plans was handled patiently and graciously. It has been our genuine pleasure to work with them on these occasions.

Aside from the tremendous support on the actual dates of our events, on all of these occasions, a number of party organizers and guests have taken advantage of generous 'Staycation' packages offered by the InterContinental. As with the event organization, everything has been brilliant. Terrific rooms with beautiful views over the river and excellent amenities. The club suites are tastefully luxurious and the club lounge is a very pleasant place to relax. The gym and pool facilities are also top quality. A very appealing feature for our family crowd is the fact that their Sunday brunch features not only a fantastic range of delicious choices, but supervised outdoor and indoor activities to keep children occupied whilst Moms and Dads relax and enjoy themselves.

We would like to acknowledge the following individuals in particular:
Uli Altrichter, Director of Sales & Marketing
Sebatien Ehret, Director of Food & Beverage
Lisa Hadikusuma, Event Services Manager
Manish Garg, Director of Rooms
Each of them, along with the teams they supervise, has given 100% in helping to arrange all of the essential details in creating these successful events. It is no small feat and each one of them has at every moment handled our myriad questions and requests quickly and calmly.

The InterContinental and its grounds are an amazing setting – a great big beautiful grassy lawn, lovely little 'villas' of varying sizes, and of course the well designed and appointed hotel itself. If you or your company/organization should find yourself in need of a venue for an event of just about any size, be it a corporate training, a birthday party, a wedding, whatever, they have got a gorgeous place just waiting for you.

We realize, this being the internet, that it is right to be skeptical of reviews that appear to be full of effusive praise. This review is offered sincerely and should anyone wish to verify its authenticity, you are welcome to contact us via shanghaimamas .org for further information.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ShanghaiMamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded October 25, 2013

Dear Shanghai Mamas,
What a pleasure it is to receive your wonderful feedback regarding your current event with us. We are happy to work with you to reach a great success for your annual fund raiser. It is a great honor for us to be the host hotel for this event and all of us at InterContinental look forward to working with you on next year's Easter Egg hunt. It is always a pleasure to have you with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013 via mobile

i was here to give a talk to Asian colleagues working in the same field I do, highly focused. The hotel is a perfect western hotel in the middle of Shangai Expo area. From windows you can see the vibrant city the bridges the river. You must go out to realize you are in Shangai. I liked for business but no flavor of China.

Stayed: June 2013, traveled on business
Thank SCaboto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded October 21, 2013

Dear Scaboto,

We are glad to receive a good comments from you and also happy to hear you did enjoy your business trip here and welcome you back in the near future with your friends and families.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

I was upgraded to a suite on the 10 th floor .. The room was spacious, separate sitting room with TV and a sleeping room with wrap around windows, the view was south with eXPO in the distance. Bed comfort was wonderful. Bathroom was enormous, however the tub was round, if you were taller than 5'4" a relaxing soak was difficult. The Club Lounge was huge with a fabulous view from 26 th floor, the staff attentive and tried their best to help. The lounge food was ok. For breakfast, the spread was ample but not nearly as extensive as other comparable club lounges in the Intercontinental. The evening cocktail service was just ok, the food options modest, certainly not a replacement for dinner!
I didn't give my experience 5 stars because of the location. You really need to take a taxi everywhere ... The hotel does offer transport to the metro but I believe it's only in the morning, and you still need to hail a cab to return. Thankfully taxis are inexpensive so it's rare to lay more than $8 to get anywhere (except for the airport.)

Stayed: October 2013, traveled solo
1  Thank JZ16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded October 21, 2013

Dear JZ16,

Thank you for choosing our hotel and sharing your experience with us! We appreciate your kind words for our Club Lounge and rooms. Meanwhile, your suggestion is very important, we will pass it to our related department and hope we will make some progress soon, Look forward to seeing you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

This is a good hotel, although not quite up to Intercontinental standard worldwide.
However it is isolated .Thus unless one needs to access the nearby convention centre or expo facilities one should be conscious of its position.
There are no shuttles from the hotel to central Shanghai thus one relies on taxis or the underground

Room Tip: The views over the river are superb
  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded October 21, 2013

Dear Jim T,

Thank you for taking time to share your comment with us! We now have the shuttle bus to the nearest subway station to make transportation more convenient for our guests. We also provide a taxi card with map to help communication with the local taxi drivers. Please do come back to visit us in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Shanghai hotels
Shanghai Railway Station
InterContinental Shanghai Puxi
InterContinental Shanghai Puxi
#42 of 5,111 in Shanghai
801 reviews
Dapuqiao
Shanghai Marriott Hotel Riverside
Show Prices
Show Prices
Show Prices
Jing'an
Four Seasons Hotel Shanghai
Four Seasons Hotel Shanghai
#21 of 5,111 in Shanghai
1,142 reviews
Century Park
Jumeirah Himalayas Hotel Shanghai
Former French Concession
InterContinental Shanghai Ruijin
Show Prices
Show Prices
Show Prices

Been to InterContinental Shanghai Expo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Shanghai Expo

Address: 1188 Xueye Road, Shanghai 200125, China
Phone Number:
Location: China > Shanghai Region > Shanghai > World Expo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Shanghai
#24 Business Hotel in Shanghai
#29 Family Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#107 Best Value Hotel in Shanghai
Price Range: $136 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Shanghai Expo 4.5*
Number of rooms: 400
Official Description (provided by the hotel):
The new InterContinental Shanghai Expo hotel is the only international luxury hotel in Shanghai located adjacent to the 2010 World Expo site with impressive views of the Expo site, Huangpu River and city skyline. We offer personalized efficient Chinese service. “Better City Better Life” Expo theme is reflected in this lifestyle hotel through, the gardens, health club, historical villas and food & beverage concepts. The hotel is conveniently located to leisure and business areas with easy underground and bridge access around Shanghai. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Cheap Tickets, Booking.com, Expedia, IHG, Orbitz, Ctrip TA, Travelocity, TripOnline SA, Cancelon, Agoda, Hotwire and HotelQuickly so you can book your InterContinental Shanghai Expo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Shanghai Expo Hotel Shanghai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing