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InterContinental Shanghai Expo
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Reviews (811)
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377 - 382 of 811 reviews
Reviewed May 23, 2011

I love this hotel after I stayed this hotel twice. I stayed during the Expo last July and decided to come back recently to see last bit of the China Pavilion since it is a pity that we didn't see the last time. The room are great with a pleasant river view and the China Pavilion is just nearby, we had a good time in the hotel as well with nice food at Chinese restaurant and pizza and pasta in their Italian Resturant. The staff are very friendly and always carry a smile. The spa is beautiful and we had a nice treatment for food massage after a long day. It is amazing that we had the treatment in a room with a nice river view as well. Going to the gym and swimming pool is also a must. I will come back to the hotel when we have chance to visit Shanghai again.

Room Tip: no.10 room is a room with a great river view
  • Stayed: May 2011, traveled with family
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1  Thank Anjianji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icexpo, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded May 23, 2011

Thank you for taking time to share your comments with us.

We're appreciated for your support and happy to hear that you did enjoy a great experience in our hotel. We are proud of our brand, facilities and serives. Each of us will show the most enthusiasm to every clients.

Looking forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2011

They are clearly geared ONLY for large groups. Staff and managers are all only interested in serving large groups and god help you if your group is not a large one. Example: entered lobby cafe on Saturday at 12:15 with one guest for buffet lunch. Told there was NO table open despite clearly that more than half were empty... "oh those are ALL reserved", after an hour, they were ALL still available. No one gave a damn. No one offered us alternate place to eat. They just dont care at all. After staying at the IC Pudong on Zhangyang Rd previously, this IC hotel near the Expo site is a joke. It's in the middle of nowhere with NOTHING within 30 minutes walking and no service in the hotel. I was told the GM had just quit - maybe he got fed up also ? and that there was no acting GM currently. Gee whiz. Maybe that will tell you something.... STAY AWAY. go another IC or try the new Ritz Carlton, new Hyatt, or whaterver else... they are so many great hotels in SH. What a waste... Terrible.

  • Stayed: May 2011, traveled on business
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Thank FunFun99a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icexpo, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded May 22, 2011

Dear Guest,

Thank you very much for taking the time to share your feedback.It's with great concern that we noted the shortcoming you experienced during your stay and we can really understand how disappointed you felt for this uncomfortable experience.

We've already passed your comments to our management team and operation department. We will take action and solve this problem immediately.

Sincerely apologise for any inconvenience caused.

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Reviewed May 18, 2011

I was attending a 3 day conference in this hotel and it was a great experience. Their facilities are very good, everything from the meeting rooms to the restaurants and the guestrooms was in a perfect state. I had a room with a splendid view of the river and world famous Shanghai skyline. The breakfast is very large and offers enough variety to keep you well entertained for a couple of hours (unfortunately I did not have that much time…). And after the conference it was very easy to get to the city centre because the hotel is so close to the main bridge. Special plus to this hotel is the fourth floor, which has a beautiful swimming pool, fitness and a simply fantastic SPA. I hope everyone else will enjoy this hotel the way I did.

  • Stayed: April 2011, traveled on business
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Thank AnikaGesthuizen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icexpo, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded May 22, 2011

Thank you very much for taking the time to shair your comments with us.

It's glad to hear that you had such a successful meeting and really enjoyed the experience in our hotel. We are proud of our brand culture and facilities, and wants to show it to everybody. Each of us will continue to make effort on it.

Sincerely invite you to our hotel again !

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Reviewed May 18, 2011

Efficient, modern & perfect service

The staff in this hotel clearly knows what their guests desire! The service was very good and the facilities even better. The check in & check out was efficient, average level of English in the hotel is good (big difference compared to previous Shanghai hotel experiences), the attitude & knowledge of the staff is very good (special thanks to Concierge George for arranging many last minute requests) and the food was of high quality. An example of how a hotel should be. I am looking forward to my next visit.

  • Stayed: May 2011, traveled as a couple
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Thank karin_m_sanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icexpo, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded May 22, 2011

Thank you for choosing our hotel and taking the time to share your feedback with us. We're appreciated for your support and all of us will keep the service standard. George, our Assistant Chief Concierge, who knew your comments and said he was very happy to help you and look forward to seeing you again.

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Reviewed May 18, 2011

I have stayed in this hotel a couple of times after Expo and it is absolutely one of the best hotels in Shanghai. The facilities are fresh and modern, the breakfast quality and variety is very nice and the SPA is amazing. Last time I stayed here I got an upgrade to the club floor with access to Club Intercontinental, their executive lounge. The service and hospitality are very good and the view from here is fantastic. The hotel surroundings are very nice, especially the gardens with the old renovated villa’s (tip: have a drink in their bar in one of the villa’s). The location is perfect, there is not much noise or heavy traffic and still it is very close to many main attractions and business districts in the city. I will definitely come back again, well done!

  • Stayed: April 2011, traveled on business
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Thank Dreamliner_787-8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
icexpo, Public Relations Manager at InterContinental Shanghai Expo, responded to this reviewResponded May 19, 2011

Thank you for choosing our hotel and we're appreciated for your great support. Welcome again and enjoy the comfortable and green life with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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