The only reason I have given a one star rating is because of the hotel's location. A mere 5 minutes walk from the Bund and 10 minutes walk to upper Nanjing Road (shopping district), the hotel is located in a lovely area close to a few general convenience stores, a wonderful coffee shop (Cova Coffee) and a lovely local restaurant with some awesome food (Grandmothers).
The rest of our experience was rather horrible. The hotel is quite small and has large buildings surrounding it, and so your view out the window is of the back-end of another building. The lobby and decor look impressive to begin with, until you start noticing the wall paper is damaged and in some cases has been torn from the wall. Other areas of the walls have been chipped with bare plaster exposed underneath. It seems when small things start deteriorating they are simply left to get worse, with little maintenance to damaged areas.
It seems as if there is smoking in the whole hotel with the handyman or some employee smoking at the reception desk constantly, apart from his coughing and belching every so often. The hotel staff at the reception area also light up at will in a small room behind the reception desk, which is visible (and smellable, if that is a word) to the guests.
The breakfast, if you are a western tourist, is not very welcoming, with hard pre-fried oily eggs and hard bacon-like ham available. There were 2 types of fruit with pre-mixed juice and coffee/tea. The rest catered for Asian guests. The staff on hand in the breakfast room, including the chefs, sat round uninterested and glued to their cell phones.
The room we had on the 5th floor, while large and clean, was somewhat empty with a King size bed (or actually two beds pushed together with two separate mattresses), one small chair and a small desk. Other than the wardrobe mirror, there was no other mirror in the room which meant that I had to sit on the floor in a somewhat yoga-styled position (in front of the wardrobe) in order to blow dry my hair, as the hair dryer cable was short.
The bathroom has a bath and bath shower (with half broken shower curtain), which for the cost of a Premier suite is not sufficient. They also ration you on toilet paper as they only leave what seems to be a half roll per day...? Then if you want to have a shower late afternoon, you are left with cold water... For some reason it only heats up in the morning.
The wallpaper in the room is bulging and cracked, and the duvet cover is torn... Then you get to the bed. I think a slab of cement would be equally as comfortable. Whether this is what they were "going for" or whether the mattress was simply shot, who knows, but you will hardly get a good nights rest.
Staff speak broken English (or "chinglish" as we were told by a local) which isn't sufficient. I requested one member to write down the address of a restaurant we wanted to go to, and found that she wrote down the incorrect address thus sending us to the wrong place... That cost a double taxi fare as our incorrect location was across town. When we tried to checkout, there was only one young lady behind the reception desk trying to checkin a gentleman, answer the phone, discuss issues with the cigarette smoking, belching and coughing handyman all at the same time, while I had to wait patiently for nearly 10 minutes to notify of our airport transfers.
Allegedly has quick wifi throughout the hotel - slow at best, and that's if you can connect from your room.
Terrible value for money. Definitely won't be returning.
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