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“Very helpful staff”

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Regalia Serviced Residences Shanghai Changning
Ranked #241 of 4,998 Hotels in Shanghai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very helpful staff”
4 of 5 bubbles Reviewed November 7, 2012

My wife and I stayed here for a few weeks in preparation of the arrival of my first son. As the birth date was not fixed...the staff were very helpful with arrangements and could be flexable with check out times. Also there is a western style supermarket with a great italian rest. across the road. it is also located on metro line one. Great and comfortable stay.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NathanHardieChinaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegaliaHotels, Group Director of Operations at Regalia Serviced Residences Shanghai Changning, responded to this review, December 18, 2013
Dear Nathan,

Thank you so much for your review. We are glad that you liked your stay with us. We are very happy to be part of your most awaited new family member. We, at Regalia, have tried our very best to make your stay as comfortable as ever.

We do hope that when you go to Shanghai you will remember us and stay with us again. We also have other resorts that you might be interested in. Please visit our website or you can follow us on TWITTER (@regaliaresort) we will be very glad to hear from you.

Kind regards,
ESPERANZA S. SPARLING
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
    11
    16
    4
    1
    2
See reviews for
8
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Russian first
  • Any
English first
tel aviv
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 25, 2012

We are a family with three children ...
we stayed five nights at the hotel.
Excellent hotel, rooms are large and spacious, the bed very comfortable.
Really good location and the metro is a few steps from the hotel .
The staff really Nice and helps ...
Rope slightly lower level of cleanliness.

Room Tip: very good hotel...
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank katmor f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegaliaHotels, Group Director of Operations at Regalia Serviced Residences Shanghai Changning, responded to this review, December 18, 2013
Dear Katmor,

We are glad that you have enjoyed your stay with us at Regalia Changning Serviced Residences. We do hope that when you come and visit Shanghai again you will remember us.

Hoping to welcome you again in the near future

Kind regards,
ESPERANZA S. SPARLING
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 31, 2012

The Regalia is close to where our Chinese colleagues live so we have stayed there many times with different colleagues - no real issues.
The staf are friendly and helpful and its nice to see they carry out ongoing maintance to the decor etc.
Its right above Weining Rd MRT station and there are a good range of shops and cafes just across the road accessed by the MRT subway.
the only downside is the trafiic noise - personaly I always travel with ear plugs so not a real issue.

Room Tip: they offer rooms of different sizes - go for the larger ones.
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Martincook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegaliaHotels, Group Director of Operations at Regalia Serviced Residences Shanghai Changning, responded to this review, December 18, 2013
Dear Martincook,

Thank you so much for your favorable review. We do hope that when you come and visit Shanghai again you will remember us.

Hoping to welcome you again at Regalia Changning Serviced Residences in the near future.

Kind regards,
ESPERANZA S. SPARLING
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
89 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 bubbles Reviewed March 18, 2012

I had the opportunity to stay at the Regalia serviced residences in Shanghai. I wen with my girlfriend t relax and enjoy the city. The layout of the residences was fine and it looked clean... Let me say that in the positive sense... Now my down sides...

when arriving at the front desk, I was very surprised to see that none of the staff could really speak English. The check in would have been a real difficulty if I was not with a Chinese speaker. Even the guests on the phone, once for water request and once for mail delivery, had n idea what the staff was trying to say. I had to help the staff myself, AS A GUEST!!! To translate for them... Very very poor...

When arriving in the residence, at first it looks fine but findin many maintenance issues in the room such as water temperature that keeps dropping, heavy draft from the sliding door, broken divider and most ANNOYING was the noise...

We woke p up all night of the honking and traffic noise. We checked several times to see if not by accident a window was lef open. The isolation bluntly said SUCKS!!! We were awake the entire evening and could not get the nice rest we looked for and it surely influenced our romantic weekend away..!!

For the price asked for a property like this I think what you receive in return is an absolute joke!!! If you want a good rest, forget this place as it is hard to be serviced and the noise will keep you twisting and turning till you get pissed off...

To top it all off... In the morning construction work started..!!! It made the whole experience a nightmare. Next time we book a REAL hotel as this was just ver sad!!!

Highly disappointed...!!!

Room Tip: Forget it... Nothing a the road side...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dutchtraveller007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegaliaHotels, Resident Manager at Regalia Serviced Residences Shanghai Changning, responded to this review, December 18, 2013
Dear Dutchtraveller,

I am sorry to hear that your stay with us wasn't a pleasant one. However, we thank you for sharing your thoughts and views regarding our hotel and services. We have made changes based on your feedback. We do hope that you will be able to come back and see what we have to offer for your comfort and convenience.

I do hope that you will stay with us again.

Thank you.

SIMON CAO
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed March 6, 2012

Lovely place and just opposite a small mall.......

Located above the MRT station and very accessible to most of the tourist attractions.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank groovy73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegaliaHotels, Group Director of Operations at Regalia Serviced Residences Shanghai Changning, responded to this review, December 18, 2013
Dear Groovy,

We thank you for taking time to write your review and let us know about your thoughts and views about our hotel and services. We do hope that next time you're in Shanghai you will still come and visit us. We would love to see you again.

Kind regards,
ESPERANZA S. SPARLING
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regalia Serviced Residences Shanghai Changning

Property: Regalia Serviced Residences Shanghai Changning
Address: Building 2,4, Level 5,Lane 338, Tianshan Road, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang , Changfeng Park
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #241 of 4,998 Hotels in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Regalia Serviced Residences Shanghai Changning 4*
Number of rooms: 143
Official Description (provided by the hotel):
Regalia Serviced Residences (Changning, Shanghai) is situated in the prime central business district of Hongqiao and Gubei. Regalia Serviced Residences is conveniently located within the district of international schools with comfort of nearby shopping malls, hypermarkets and variety of restaurants. Right across from Regalia Serviced Residences is the Bingo Shopping Mall consisting of over thirty restaurants, lifestyle shops, City Shop Supermarket and entertainment venues for your convenience. Regalia Serviced Residences offers easy access to anywhere in Shanghai City, it is situated just above the Metro Line 2 subway and located 5 minutes from Huning expressway and 12 minutes from Hongqiao International airport. Whether for a quick stop at a cafe or for a leisurely shopping excursion, you are never more than 10 minutes away from the most vibrant areas of Shanghai. ... more   less 
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