The hotel is clean and the rooms are nicely maintained. For me there is ended.
The staff are not friendly and not welcoming. This includes the staff at the front desk, restaurant and revolving restaurant. They are not helpful and this can be very frustrating.
The air conditioner in our room did not work. Each room has their own thermostat but they are controlled by the hotel. I spoke to the assistant manager about changing rooms and she said no. He said some people are hot, some are cold and he can't please everyone. They chose to turn on the air conditioning when they want to.
we went to the revolving restaurant for a drink and were told that we could not have a drink until 9 PM although there was no one in the restaurant. We went back the next day at 9:30 and the entire restaurant was closed. we went back the next day at 4:30 and they said OK come in but you need to be out by 5. Again there were no other customers in the restuarant. Once they serve you an initial drink you cannot find staff again to even pay the bill. If you are assigning the bill to your room this seems to be a long ordeal. If you split the bill between rooms this is even more of an ordeal.
The breakfast restaurant is crowded and small., Although there is a space next to the restaurant they do not open that space .
We travelled with friends and they left a day before us. After touring in Shanghai we came back to our room to find that our key cards did not work. We went down to the front desk and they told us they checked us out. They are not apologetic and rude when dealing with visitors.
Location is 2.5 blocks to subway. Subway quite cheap. Otherwise the area is not exceptionally nice
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- Also Known As:
- Shanghai Ocean Hotel