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“Good Service! Great Location. Only 1 thing...”

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Les Suites Orient, Bund Shanghai
Ranked #20 of 4,998 Hotels in Shanghai
Certificate of Excellence
Lynnwood, WA
Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Good Service! Great Location. Only 1 thing...”
5 of 5 bubbles Reviewed March 9, 2014

I was able to travel with my husband on business. We had a terrific room on the 16th floor overlooking the Bund. It was a spacious room, plenty of water provided...room safe, nice bathroom amenities.

The service in the hotel was good. It's nice having a business area open w/coffee and computers and desks so if you have down time or a meeting, you can pop into there.

The ONLY thing I think the hotel needs to work on is their breakfast! Food was never quite warm enough BUT...the omelets were ALWAYS perfectly cooked. Our first morning was a Saturday and we got in late the night before. We came to breakfast at 9:30 (served until 10) and except for the egg station NONE of the food in the servers was replenished. SO...if you came to breakfast like we did...or later...you were out of luck. You could get an egg cooked for you...but very little else. I can see not putting out a BUNCH of food...but cook in small batches to reduce waste would have been nice. The area could use one more coffee maker to reduce waiting.

I would absolutely recommend this hotel and stay there again!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank notsochubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,568 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (416)
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English first
Adelaide, Australia
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 8, 2014 via mobile

When we first arrived my wife said this is possibly the best boutique hotel we've ever stayed in. I agreed initially. The rooms are absolutely awesome, one of the best appointed hotel rooms ever. But there are two big let downs. The breakfast is a shocker, terrible. I thought maybe because we came down near the end of service we got the dregs. But it was the same the next day. The only thing worth having was eggs on toast.
The other issue was poorly trained staff on the front counter. Even with 3 staff it took over half an hour for me to ask about the whereabouts of a restaurant, and the couple next to me were in a hurry but had to wait as long as I did just to change 100 euro. It seems they only ever have 1 person who knows what's going on, the others just can't do anything without supervision.
Still, I'd definitely stay there again.

Stayed March 2014
Helpful?
1 Thank GregSteer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed February 27, 2014

Fantastic location. Great view from our room. Room is spacious and clean.
The staffs are very friendly and professional. Will definitely come again. Highly recommended!

The only thing is that the closest metro station is about 10 min walk away, which is a little difficult during the cold season. However, local taxi is quiet cheap, so was quiet easy to just cab around.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helen_Hu05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed February 24, 2014

This is a very classy hotel, and at a very reasonable price for a hotel directly on the Bund. Location is fantastic - sweeping views of the Bund and over the river to Pudong, right by the ferry and near the boat cruises, and an easy walk to either East Nanging Rd or YuYuan Gardens.

Attention to detail in the hotel makes it a very comfortable stay - from the complementary lounge with tea, coffee & cakes; to the light and airy gym with zen yoga stretching area; to the well laid out hotel rooms with all amenities you could need (including Illy coffee machines and DVD players).

Service was excellent, though slightly struggled to keep breakfast stocked up on a busy Sunday morning.

For nearby restaurants we particularly enjoyed the Goodfella's italian around the corner for their weekday lunch set, and Shanghai Grandmother for good value local food.

Room Tip: Bund delux had a fantastic view
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annahk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 22, 2014 via mobile

The location is perfect! Right on the bund and the view from my room was awesome! A real postcard! Service also was perfect. And the price was really affordable compared to quality. So a great choice for your stay in Shanghai. One downside concerns the breakfast, there is not a great choice of food and it is located in a dark room and approximately No service... Should be easy to do better and make this hotel just perfect (not as good as Puli hotel could be though)

Stayed March 2013, traveled on business
Helpful?
Thank ceb75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
india
Level Contributor
58 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

So i have never given a hotel 5*'s before but this hotel is amazing!

Its understated and not in your face with no real name board outside. The location is fantastic its easily connected to the city and also has an amazing view of the bund! Entry on the ground and check in is on the 3rd floor.

The rooms are fabulous i had a bund view studio open bathroom with doors for privacy(not glass) and tub with tv and overlooking the bund. High end toiletries and nice rain shower!

The hotel has an all day executive lounge open to all with basic tea coffee and cookies but it was nice when i was in Shanghai it was raining and one could easily work in the lounge! The only thing that i can fault is the breakfast is short on vegetarian options(i am vegetarian) and would have appreciated an option for baked beans or something else!

I would definitely stay here again and recommend if you get a room to stay here!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surfindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Les_Suites_Orient, Manager at Les Suites Orient, Bund Shanghai, responded to this review, February 20, 2014
Dear Reviewer,
Thank you for your review, we feel so honored to be your first straight 5*s hotel!
We are even more appreciative that you point out how we might improve, in fact we have a variety of options for vegetarians, we only hope next time we could know your preference earlier so that preparations could be made for you. We look forward to welcoming you again in the near future.
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
197 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed February 17, 2014

Rating: Excellent
Location: Excellent, next to the bund.
Price: Expensive but worth the price tag.
Service: Exceptional, very attentive and passionate personnel
Public transport: A lot of taxis and very near to the subway station
Bathroom: Simply great. A bath tub overlooking the bund.
Decorations: Simply great with exhibits of antiques all over the lobby
Comfort: Very, very comfortable
Wifi: Not fast enough and no VPN available

Room Tip: If you want service, comfort, great location and budget is not a major concern, this is the one to g...
See more room tips
  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eywchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Les_Suites_Orient, Manager at Les Suites Orient, Bund Shanghai, responded to this review, February 20, 2014
Dear Reviewer,
Thank you for your detailed review on so many aspects of Les Suites Orient, Bund Shanghai, and we are happy you enjoyed your stay in our hotel. We will seek improvement on hotel WIFI speed as you mentioned, and we look forward to being of service again should you travel to Shanghai in the future.
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Les Suites Orient, Bund Shanghai

Property: Les Suites Orient, Bund Shanghai
Address: No.1 East Jinling Road, Huangpu District, Shanghai 200002, China
Phone Number:
Location: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Shanghai
#17 Family Hotel in Shanghai
#20 Luxury Hotel in Shanghai
#30 Business Hotel in Shanghai
#81 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Les Suites Orient, Bund Shanghai 4.5*
Number of rooms: 168
Official Description (provided by the hotel):
As a truly lifestyle hotel, Les Suites Orient is situated on the historic Bund with breathtaking views of the Huangpu River and the Pudong skyline. It is also conveniently located near the famous Yu Gardens, the tunnel connecting to the Pudong financial district, and the Pudong ferry terminal. Les Suites Orient offers 168 exquisite guest rooms, including 43 suites. Rooms are decorated in a clean and elegant tone with reduced forms and warm colors, creating a comfortable and relaxing atmosphere. All rooms are equipped with a range of the latest technological features including wireless internet and high-speed wifi access, in-room bluetooth and DVD. Other facilities include Cafe Donxi, gym, le Lounge, cigar bar and multi-functional meeting room. The Hotel also provides smartlife WiFi router to meet the requests from in-house guests. ... more   less 
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Also Known As:
Les Suites Orient Hotel Shanghai

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