I contacted Scarlett to organise two days of sightseeing with my family in Shanghai. We are two adults and three children (13, 11 and 8). We had spent time in Shanghai once before and had seen many of the major attractions, so I was looking for someone who could take us to less prominent sights and suggest beyond experiences beyond the usual. I also wanted someone who could keep the kids interested. I contacted several companies that claimed to offer persnalised tours but Scarlett was the only one who got back to me with a genuine attempt to tailor the experience to our particular needs.
Scarlett and I communicated a lot in the weeks before the tour (and she was always super responsive and full of ideas and enthusiasm). The result was a highly personalised and rewarding experience. We had a full day jammed packed with activities - a visit to the park to watch the locals dancing and singing, tea tasting experience, the Propaganda Museum, extensive food tasting, pottery making for the kids (a highlight for them), visits to various markets including the very unusual pet market, and an inside tour of a private resident's historic home. Our three children loved Scarlett, who really connected with them, and rated the experience their favourite of the trip (which also included skiing in Japan, so it was a high bar). My husband and I also enjoyed talking to Scarlett and the insights it gave us into Chinese society, especially for the younger, urban generation. Scarlett is warm, open, very knowledgeable and an excellent communicator.
I recommend her services to anyone visiting Shanghai.