This hotel had large, modern, stylish rooms (I could could lift the blinds from my bathroom if I wanted to look out to the ocean while I bathed), and an excellent breakfast buffet. I had no trouble communicating with the staff in English.
I would have given this hotel a "5" if they had only ben willing to turn the AC on. It wasn't hot outside (a nice upper 70's F) but this isolated high-rise really bakes in the sun, and the rooms were in the upper 80's during the day, lower 80's at night. There's a tiny (1 ft2) window you can open, but that's it. All the guests had their doors into the hall open during the day, because the rooms were sweltering. But at night, you have to close the door, and it's hard to sleep. The management repeatedly assured us that the AC had been fixed/turned on/would be fixed soon, but no luck in three days. I think the AC is simply turned off come October, and the guests can like it or lump it.