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“Excellent service, excellent atmosphere”

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The PuLi Hotel and Spa
Ranked #5 of 5,059 Hotels in Shanghai
Certificate of Excellence
Level Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent service, excellent atmosphere”
Reviewed September 28, 2013

I stayed 5 days for business in PuLi hotel and was agreeably surprised by the excellent atmosphere. Staff are wonderfully attentive to every detail that might make your stay better, and no detail escapes from their eyes.
The architecture and design of hotel is modern with many art pieces are around, it makes the place peaceful and surprisingly agreeable.
Try the swimming pool as well.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DameGrenade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review, September 28, 2013
Dear Guest,

I sincerely thank you for your encouraging and kind words of praise posted on TripAdvisor following your 5-day stay with us at The PuLi Hotel and Spa.

Your generous indication of our excellent atmosphere and attentive colleagues' performance will be a source of inspiration to all of us and this encourages us to achieve even higher standards of service.

I look forward to welcoming you again shortly and remain,

With kindest regards,

Jan B.Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
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Connecticut
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 27, 2013

My husband and I stayed here in March and couldn’t have asked for anything better! We had high expectations and they were far exceeded; which I didn’t think was possible. Everything was exceptional. The Puli was so nice; it was a luxury just staying in the room! We only ate in the hotel once; room service dinner, which was delicious. In addition, the bath products are amazing; they were unquestionably higher quality than products the Ritz or Four Seasons uses. The cleaning service was incredible as well; nothing was left untouched; everything was spotless. I’m pretty sure I couldn’t even find a fingerprint mark anywhere in the hotel. The concierge and front desk was always helpful as we needed their assistance at least once a day getting around Shanghai. Overall it was the perfect comfort/relaxation and luxury we were looking for. I hope we have the opportunity to return to Shanghai soon as I wouldn’t even consider staying anywhere else!

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
1 Thank triptotrip2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review, September 27, 2013
Sunny greetings from The PuLi Hotel and Spa,

Wow, thank you so much for your lovely comments posted on TripAdvisor following your stay with us earlier in the year.

I am thrilled to know we were able to exceed your expectations across the board and that all aspects of your stay were exceptional! I agree with you wholeheartedly that our bath products are great and of very high quality.

I was especially happy to read that our Concierge and Front Desk staff were particularly helpful in making sure you got around Shanghai just fine.

We hope to have the pleasure in seeing you again when you next travel back to Shanghai and remain,

With kindest regards,

Jan B. Tibaldi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 25, 2013

The great experience in this hotel. great pool,great breakfast,great room and great bed!
Also the staff were all professional.I had some problem with checking in(because of my mistake) but they were unbelievably helpful.
Its sad that you can't see the bund view from this area but worth staying in hotel paking yourself and relax!

  • Stayed October 2012, traveled solo
    • Value
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Helpful?
1 Thank MCocoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review, September 26, 2013
Dear Guest,

Thank you so much for taking the time to share your wonderful feedback following your stay with us at The PuLi Hotel and Spa last fall.

I am so pleased to read that you had a great experience at our hotel and that you really enjoyed our room features, the indoor infinity pool, our breakfast spread and that our staff was professional. I was very happy to share your kind words with the entire team.

Once again, many thanks for your feedback and my team and I look forward to welcoming you back to the PuLi in the not too distant future.

Best regards,

Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
127 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed September 24, 2013

Trip Adviser pointed us to a great hotel. The layout and fittings are sublime - definitely worth a visit to Shanghai just to stay at this hotel.

Location is a bit far from the Bund and the river but nearby are great department stores and a delightful park. Traffic was busy but not too difficult to get to the main tourist areas.

Only complexity was the operation of the 'Club' accommodation. There is no Club Lounge as such but the hotel gives a drinks allowance which can be used in the main bar and there is a generous laundry service and services of a butler. If revisiting I would probably not book club level accommodation since all of this hotel is 'club' standard.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AUSSIETRAVELADVISER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review, September 24, 2013
Dear Guest,
Thank you so much for taking the time to post a review on TripAdvisor following your recent stay with us at The PuLi Hotel and Spa.

I was very happy to note that you made your decision to stay with us based on TripAdvisor reviews and that you found our layout and fittings sublime and our Club Benefits generous.

With regards to our Club Room benefits I would like to mention that they do represent excellent value for money and whilst the Club Room category does not differentiate from our "regular" guest room other than being on floors 20-25 they differ substantially from a benefits point of view and are greatly appreciated by our guests upgrading to this particular package.

My entire team looks very much forward to have the opportunity to welcome you back in the near future when your travels take you back to Shanghai.

Sincerely,
Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 17, 2013

This was my 10th visit to Shanghai and the first staying at the Puli. From the moment you arrive you feel as if everyone is very happy that you are there. You will read many reviews about the beauty of the hotel and they are all true. The outdoor space with the lounge chairs and reflecting pool is a great place to sit and relax in the evening. You would never know that you are in such a great location close to the expressway and the Jing An Temple. The park behind the hotel is great for people watching and having a relaxing afternoon after sightseeing.One afternoon we had the pleasure of having the whole pool area to ourselves and I can tell you that after visiting factories for a week I felt all the stress just running out of my body. The personnel at the hotel just make you relax and feel as if you are the most important person there. The secret to a great hotel experience is to make the guests feel as if they are at home but without any of the work or hassles. The Puli makes you feel like that in a very special way. We hated to leave and will be sure to return on the 11th visit to Shanghai.
I could tell you a lot more but as usual I have to work. Too bad the Puli is 24 hours away or I'd go back to relax this weekend.

Room Tip: We loved the corner room with views to the city and park. I saw that there were some larger rooms up...
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  • Stayed September 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oreo55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review, September 18, 2013
Dear Guest,

Thank you for sharing such generous feedback from your experiences on TripAdvisor.

I am so delighted that you enjoyed the fabulous PuLi features surrounded by the JingAn Park and the famed JingAn temple - all this within the hustle and bustle of this vibrant city!

I am also pleased to learn that you had the opportunity to make use of our indoor infinity pool and that you had a tranquil and relaxing time.

Thank you especially for taking the time to recognize our team members for their hard work and dedication - I have shared your feedback with the team who were thrilled by your most gracious praises.

I truly appreciate your patronage to The PuLi Hotel and Spa and look forward to welcoming you back soon to your home away from home.

In the interim, I remain at your service.

Sincerely,

Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hong kong
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 17, 2013

I stayed here for 3 nights in August and was blown away. You can feel the tranquility the moment you step out of the car at the hotel entrance, surrounded with bamboo and decorated with oriental stone statues. The decor is contemporary Chinese. The service is very good and the rooms are very comfortable. I also loved the spa products offered in the room - Nayan Kala. They are not available for sale at the hotel unfortunately but it is very good. I loved the library, the sauna facilities, and the pool. Note that this is a boutique hotel so it will be different from the major chains. For example, my girlfriend who stayed with me prefers The Waldorf. But for me, The Puli takes the cake. It has become my favorite hotel in Shanghai and I cannot wait to go back. I recommend this to anyone who appreciates understated elegance and/or contemporary Asia interiors.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelgirlhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review, September 17, 2013
Dear Guest,
Many thanks for posting such a lovely TripAdvisor review following your stay with us in August at The PuLi Hotel and Spa.

I was delighted to read that we were able to blow you away with our contemporary chinese decor and understated elegance, the overall tranquiliy once you step into the hotel, the comfortable rooms and our service attitude and delivery made possible by our dedicated colleagues.

Thank you so much for recommending our urban resort to your friends - my colleagues and I can't wait to welcome you back on your next trip to Shanghai!

With kindest regards,
Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marina del Rey
Level Contributor
72 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 15, 2013

Beautifully designed zen oasis in the heart of Old Shanghai with a gorgeous lobby, pool and spa. Be sure to go outside to the park behind the hotel at 7am one morning to observe the morning exercises. The rooms were like something you'd see in a design magazine, feel of a New York loft of the future.

Room Tip: Even the smaller rooms are large.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_B_Tibaldi_Puli, General Manager at The PuLi Hotel and Spa, responded to this review, September 16, 2013
Dear Guest,
I am so pleased to read that you had such a fabulous time at The PuLi Hotel and Spa and Shanghai.
Thank you so much for your lovely feedback - and yes, we are very proud to have been able to create an oasis in the heart of hustling and bustling Shanghai right next to JingAn Park.

Providing attentive and friendly services is always at the top of our mind and it is a pleasure to know that you enjoyed our urban resort setting and atmosphere and design.

I look forward to welcoming you back to Shanghai in the not too distant future.
Kindest regards,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The PuLi Hotel and Spa

Property: The PuLi Hotel and Spa
Address: No.1 Changde Road, Shanghai 20004, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Shanghai
#4 Romantic Hotel in Shanghai
#5 Luxury Hotel in Shanghai
#5 Business Hotel in Shanghai
#5 Spa Hotel in Shanghai
#179 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The PuLi Hotel and Spa 5*
Number of rooms: 229
Official Description (provided by the hotel):
With handcrafted luxury at the core of its service philosophy, The PuLi guest experience marks a departure from the expected generic style of luxury usually associated with conventional collections of foremost hotels. The result is a distinctively unique, new spatial and guest experience, to heighten discovery and bring delight to the senses. The PuLi, with 26 floors, 193 rooms and 36 suites will offer 24-hour in-room dining as well as 24-hour concierge, laundry and valet services. The hotel's signature 120-seat restaurant located on level 2, also boasts impressive views across the park. A 32-metre Long Bar will offer one of Shanghai's "longest" wine and champagne selections by the glass. The bar and lounge will create a chameleon-like atmosphere as the space transforms in character and mood through the day. A superbly equipped state of the art gymnasium, sauna, steam room, jacuzzi pool, 25-metre lap infinity pool as well as the first Anantara spa in Shanghai operated by the award-winning spa group, is available to all guests on level 3. ... more   less 
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Also Known As:
The Puli Hotel Shanghai

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