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“Grand Room - I love Shanghai & Puli”

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The PuLi Hotel and Spa
Ranked #6 of 4,998 Hotels in Shanghai
Certificate of Excellence
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Grand Room - I love Shanghai & Puli”
5 of 5 bubbles Reviewed May 11, 2013

Lovely lovely room, my stay here was OH so wonderful. The room was fantastic, we got upgraded to the grand room throughout our stay here, thank you so much Puli! though we booked 2 nights in a grand room and 2 nights in a deluxe room. Noted should always get at least the Grand room and above because of the sofa inside, had lovely moments lying on the sofa, taking in the scenery from the outside, especially in the night. I think Deluxe rooms do not come with a sofa. The room was very very spacious, bed was just divine! Super soft yet firm and the pillows were awesome, there's an extensive pillow menu where you could ask for even a Tempur. There were nice smelling bath salts, placed around the tub, for you to soak in. You could lie in the tub and look out at the scenery, and enjoy the peace while you see Busy Shanghai people rushing around. Rooms were very well kept, They look almost brand new still! The water in the shower could be adjusted to a very high temperature which was lovely due to the cold weather (you know how it is like when the water just ain't hot enough!) The toiletries provided were those of a Spa range,smells and feels great! Bed slippers were plush and soft, the best ever.

Extreme House keeping standards on the 12th floor, Requested for additional bottles of water and was promptly delivered to our room, and was delighted to know that they remembered our request and gave us additional bottles throughout our stay! The standard dropped a little when we got shifted down to another floor. Different crew manning different floors i guess.

Overall reception service was not bad, just not top notch expected from a 5 star hotel. We had to carry our own luggage from the hotel entrance to reception.

My only gripe, the flushing system in the toilet can be improved, ended up with a sore thumb.

Will only stay in Puli from now on during my trips to Shanghai!

Room Tip: Should get at least the Grand room!
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Asher Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this review, May 12, 2013
Dear Guest,

Thank you very much for your generous comments following your stay with us at The PuLi Hotel and Spa earlier in March.

Your detailed room and amenity description says it all!

Service is the most important essence within a hotel, rest assured we will continue our efforts to ensure that we continuously improve on skill sets to blow away our guests with a smile and promt attendance.

We hope that you will have the opportunity to visit us many more times and I look very much forward to welcoming you back in the near future.

With kindest regards,
Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (227)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
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English first
Singapore, Singapore
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed May 4, 2013

I stayed at Puli hotel for a few days in Shanghai. The room is amazingly made of teak wood including cabinets. The bath, shower and toilet's to die for which has relaxing feel to it. Service is impecable. We asked for so many things for our Champangne and drinks and they just delivered swiftly. The bar by the way is free... including alcohol. it is strange that when you pick up the phone that they know who you are... hehe.

Now if you plan to relax at the pool and jacuzzi, it is a great idea. The facilities are so nice. The pool is indoor and the deck chairs are so comfortable that I won't be surprised if you fall asleep.

At the time we arrived in Shanghai, it was snowing and the lobby of the hotel has a fireplace just at the library. This is so important place to relax while we wait for cabs in the freezing weather. All in all, happy to stay here and will be coming back again.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jose I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this review, May 6, 2013
Dear Guest,
Thank you for your fabulous comments following your stay at The PuLi Hotel and Spa.

We were smitten to read that you found our rooms to be amazing and our wet areas to die for.

Most importantly I was really pleased to read that our staff looked after your every needs in a professional and amazing way!

We hope to have you back in the near future so that you can also expecience our outsite Terrace.

With best regards,

Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
120 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed May 2, 2013

This hotel is another class entirely, ultra modern luxury but with a chinese flavour. The pool/spa just have to be seen, it was so hard to leave. Really, a phenomenal place to stay if you can, would recommend to anyone. The cocktail lounge in the courtyard was our favourite place for a drink. The only aspect that could perhaps be improved was the breakfast which was a little pricey for what you got.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jono C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this review, May 5, 2013
Dear Guest,
We were so happy to recieve your Trip Advisor review following your stay with us at The PuLi Hotel and Spa last September - thank you so much for your gracious comments and for taking the time to write them down.

We are very proud of our design concept - having such functionally designed spaces with Chinese flavours as you put it, ensures that we have a true resort feel throughout the property.
Our staff also tries to be guest centric without being obtrusive - that is also why we have such a high percentage of repeat business coming back to our hotel.

Our breakfast offerings both on the Continental and Amercian plan provide an extensive choice and if you opt for the American one you are also able to order additionally from the a la carte menu for the same price.

We look forward to welcoming you back hopefully soon!
With kindest regards,

Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 30, 2013 via mobile

We enjoyed a wonderful time at The Puli. The room is very nice with a lot of space and a great view. We booked a room on the club floor. The additional service tou get is very nice and worth any penny. Our butler on the floor was very helpful.
But the best is the bar: in and outside - just amazin. We will be back.

Stayed April 2013, traveled on business
Helpful?
Thank Leonardo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this review, May 1, 2013
Dear Guest,

We were thrilled to read your fabulous comments following your recent stay with us at The PuLi Hotel and Spa.

Thank you so much for your generous feedback, especially with regards to the helpful floor Butler and the spacious room layout with its great vistas.

I wholeheartedly concur with you that the Club Level benefits are very nice and worth every penny.

We are delighted that you took advantage of our Long Bar and of the beautiful weather by using our Garden Terrace - it is one of my favorites as well!

We look forward to having you back soon.

With kindest regards,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford on Avon
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed April 29, 2013

We were very efficiently greeted and ensconced in our room quite swiftly, which we were grateful for as we did not arrive until midnight. The bar and reception area are beautifully designed and definitely have an ooh factor. The room was spacious, with a bath by the window enabling you to look at the view of the park behind and the cityscape. Extremely comfortable bed and everything you'd expect in terms of facilities - free wifi, etc. The breakfast was good, but unfortunately the staff in the breakfast room were unfriendly and offhand. The outdoor area were you could have tea, drinks, etc was very nice and a real bonus in a city hotel. The lobby was always buzzy and felt cosmopolitan. The desk staff were extremely helpful, as were the concierge and doormen. The one negative about our stay was the Spa. The treatment I had was perfunctory to say the least and it felt as though the therapist was going through the motions rather than offering the Spa experience that they promise, especially as the treatments are not cheap. Overall, it's a great hotel and a sanctuary from the city, but felt they could improve in theSpa and the Breakfast room.

Room Tip: Get a room with a view of the Park
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StratfordonAvonBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this review, April 30, 2013
Dear Guest,

Thank you for your valuable and candid feedback from your recent visit.

I was pleased to learn that you were overall very satisfied with the general staff attention from the front desk, the doormen and our concierge and that you enjoyed your room and the hotel design and facilities.

However, I regret that your experience at our spa and during breakfast fell short of our usual high levels of service delivery. Please allow me to extend my sincere apologies for the less than memorable spa treatment and for the disappointing breakfast service received.

I will look into these matters to ensure that we do offer a Spa and Dining Room Experience we are generally renowned for and do hope to be able to restore your faith and trust in us when you are next in Shanghai.

Respectfully,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed April 29, 2013

This is the height of new design. The rooms are absolutely gorgeous, as are the public spaces. The restaurant was quite good, and the bar is beautiful. Had a massage at the spa which was mediocre though

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this review, April 29, 2013
Dear Guest,
Thank you so much for your lovely comments following your stay with us.

I am so happy you enjoyed the hotel design and our gorgeous rooms and public spaces and that you enjoyed the restaurant and bar as well.

Thist is why we have so many guests returning to our hotel as there just isn't any other hotel like this in Shanghai.

We look very much forward to having you back in the near future and I will ensure your massage will be a memorable one!

With kindest regards,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanjing, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 27, 2013

Worth every minute. The staff was attentive and charming, without being obsequious. The accommodation (Club Room) was far more than I expected, luxurious to the nth degree. I particularly appreciated the lack of condescension when they showed me how to work the blinds and the bath (too fancy for a country girl like me!). Very convenient: the subway is right next door, also an easy walk from Nanjing Road. The pillows especially were the most comfortable I'd had since I arrived in China. I'd return like a shot.

Room Tip: Higher up rooms have magnificent views.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eWarringtonLewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this review, April 28, 2013
Dear Guest,

We are humbled by your high praise and thank you for taking the time to share your comments from your recent stay with us at The PuLi Hotel and Spa.

We pride ourselves on personalized and intuitive service delivery and I am so pleased that our staff with their charm were able to achieved this for you.

I was very pleased to read that you enjoyed the guest room layout, design and especially our pillows and the hotels favorable location.

We look forward to welcoming you back in the near future and remain at your service.

Sincerely,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The PuLi Hotel and Spa

Property: The PuLi Hotel and Spa
Address: No.1 Changde Road, Shanghai 20004, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Shanghai
#4 Romantic Hotel in Shanghai
#5 Business Hotel in Shanghai
#6 Luxury Hotel in Shanghai
#6 Spa Hotel in Shanghai
#181 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The PuLi Hotel and Spa 5*
Number of rooms: 229
Official Description (provided by the hotel):
With handcrafted luxury at the core of its service philosophy, The PuLi guest experience marks a departure from the expected generic style of luxury usually associated with conventional collections of foremost hotels. The result is a distinctively unique, new spatial and guest experience, to heighten discovery and bring delight to the senses. The PuLi, with 26 floors, 193 rooms and 36 suites will offer 24-hour in-room dining as well as 24-hour concierge, laundry and valet services. The hotel's signature 120-seat restaurant located on level 2, also boasts impressive views across the park. A 32-metre Long Bar will offer one of Shanghai's "longest" wine and champagne selections by the glass. The bar and lounge will create a chameleon-like atmosphere as the space transforms in character and mood through the day. A superbly equipped state of the art gymnasium, sauna, steam room, jacuzzi pool, 25-metre lap infinity pool as well as the first Anantara spa in Shanghai operated by the award-winning spa group, is available to all guests on level 3. ... more   less 
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Also Known As:
The Puli Hotel Shanghai

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