Cannot believe this place has become so bad. Booking was messed up. Was given separate beds (twin room) for our anniversary. Asked for room change. Was given an internal room. No windows.
....this wouldn't have been a problem if the room wasn't stuck for three days at **28C** in the middle of December!!!!
1 - Asked their front desk to turn our aircon back on. Was told I 'mustn't be doing it right'. I used to be a duty manager of a large hotel. So it's not like I'd know.
2- Asked front desk again. Maintenance man came out. Told us it was isolated for winter, "it only gets hot in summer."
3 - Asked front desk again. "Sleep with the duvet off." ?!?!
Checked out in a very bad mood with this dump of a hotel.
4- Emailed the manager, got a reply from their front desk stating he said he would reply in three days. No reply after 4 weeks.
5 - Emailed again. Still no reply 8 weeks later.
In short, the manager is lazy and does not care. He expects his staff to fob people off.
- Official Description (provided by the hotel):
- The Bund Riverside Hotel Shanghai is ideally located in the heart of Shanghai Commercial District, nearby Huangpu River. The other side of our hotel you can see the symbolic Oriental Pearl TV Tower and the Lujiazui International Financial Zone. ... more less
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- Also Known As:
- Bund Riverside Hotel
- Hotel Bund Riverside