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“Bad internet connection!”

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Grand Kempinski Hotel Shanghai
Ranked #16 of 5,069 Hotels in Shanghai
Certificate of Excellence
Singapore
Level 5 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Bad internet connection!”
Reviewed December 2, 2012

Location of this hotel is great for my work purpose and it is also relatively close to the IFC Mall, Super Brands' Mall, Oriental Pearl Tower area, all connected via a huge circular overhead bridge. As most people have already said, this hotel is new, swanky and rooms are big. However there are some flaws that people should be aware of.

First, internet connection. It was sporadic and slow. I had inconsistent connection to both the LAN wired network and the wireless network throughout my 3 night stay. At no time, even when I can get connection, was internet fast enough. This is a significant flaw to a business traveller.

Secondly, while reception staff looked professional, I can't say the same for the staff in the breakfast buffet cafe. While the wait staff were friendly and helpful, I had experienced the following during my 3 breakfasts which led me to conclude this is not of international standard: (a) staff smelling the jam when asked what jam it was; (b) staff chatting with each other at the egg station while I was waiting for my eggs to be done; (c) one lady at the noodle station did not look friendly and one staff at the egg station gruffly replied that he knew already when reminded of my additions of ham and cheese to my scrambled eggs and he also placed the plate rather loudly on the counter for my collection although unintentionally so. This place felt like a Chinese hotel meant for locals, not international guests. Better staff training is really in order to improve on the sophistication factor.

Thirdly, buffet breakfast was quite average. It's quite standard for a big breakfast buffet spread in Asian hotels so I think this is to be expected rather than lauded. The issue is how tasty each item is. The tastiest things to my Southeast Asian Chinese taste buds were the danish pastries and the noodles in soup. The dimsums are to be avoided, especially the awful prawn dumplings and bbq pork buns (or char siew buns). This is the first time I have seen prawn dumplings made with a few tiny prawns, rather than one big crunchy prawns.This is also the first hotel where I have been served scrambled eggs with tiny unmelted cubes of hard cheese. Umm...serve a cheese with meltability please. Juices are unappealing, even if they were from a bottle, with rather diluted tastes.

Fourthly, the lifts do not require key cards to be swiped before one can reach a certain floor. This is rather unusual from a security perspective today.

Fifthly, sound insulation is not good. I did not have a connecting door but I could hear noises from the corridor and I was awakened one morning by a neighbour going in and out of his/her room with doors being closing loudly.

On weekdays, the crowd is mostly business people, including Western ones. When weekend rolls around, I see a mostly domestic crowd (some with loud voices).

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Empressplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,074 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
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  • Spanish first
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English first
Melbourne, Australia
2 reviews
Reviewed November 26, 2012

fantastic hotel ,fantastic location ,convenience,clean and nice view. I wanted to express our sincere appreciation for superior service we received .especially Jenny. thank you very much for her high standard service, always keep nice smile makes me feel at home, we will return the favor by continuous patronage.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DAVID W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich
1 review
Reviewed November 24, 2012

This was the first time for me to choose this hotel, i stayed there about 2 weeks.i just want to share my experience with all the friends.i booked the bund view room ,the scenery is very beautiful,the bathrub is very big.what's more the staff is friendly and professional.everytime when i go to 28th,i ever don't need to order something they can serve me what i need .
so professional!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reichardt A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
Reviewed November 21, 2012

I chose this hotel because my friend’s recommendation. I have stay at red level 3 days with Fantastic bund view room. The environment of the lounge was really gorgeous while the breakfast was great. Unfortunately I got sick that time; the red level staff realized that. Not only in the morning that offering me the fresh congee, but also in the afternoon. When My mother asked the hospital information; they also make the reservation for me. When I returned to my room, the fresh fruit was pre-assigned already. They treated me like a family member. I will definitely return to this warm family.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank qun f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simi Valley, California
Level 5 Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 11, 2012

My room and bathroom were quite large (far larger than most hotel rooms in Asia). Very large shower with wide shower head above and 3 water jets vertically placed on the wall. There was plenty of lighting options - far more than any hotel I've frequented anywhere in the world. The room was spotless and the furniture, furnishings, closet, bedding and carpeting were in perfect condition (no wear).

The staff was friendly and extremely attentive except for the wait staff in the restaurant who practically ignored the patrons, except when they cleared the used dishes. It was impossible to get the wait staff to bring coffee during breakfast so I had to go to the buffet area to serve myself. When I asked for coffee, the wait staff appeared to leave to get some, yet never returned. The variety of food was extensive and the food quality was excellent.

The WiFi Internet access was spotty at best which made for a frustrating stay since I was in the hotel all week attending a conference. Internet access was constantly up and down and often when it was working, there was insufficient bandwidth to retrieve emails.

I would have rated the hotel 5 circles (excellent) if it weren't for the Internet access issues.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 28, 2012

The rooms were pretty large with a washroom and separate shower of very good size. The room was well equipped with anything you could think of.

The breakfast offered a hughe variance of asian and british falvors, but less european ones. If you do not like fish or meat for your breakfast the selection rapidly becomes pretty limited. Service during breakfast times often lacked effectiveness, so that getting a table for more than two could be a challenge.

Around the hotel there are lots of things to be reached in walking distance, including subway to go to the airport or all other parts of the city. Annoyingly the pimps are waiting directly in front of the hotel and molest you every time you go out or come in during evening hours.

Only few of the staff spoke reasonably any othr language, so that communication with the staff, even in bar or restaurant, was sometimes really a challenge.

Prices in the restaurants and bars in the hotel are pretty high compared to the near surroundings.

On arrival I agreed on a late checkout for the last day. Coming to the room after lunch on the last day it was all cleaned u as already checked out and everything i had in the washroom was thrown away (tooth paste, tooth brush, slippers, deodorant, ...). But my bag and clothes were still in the rom. So housekeeping should have noticed that something is different. Complaints at the front desk were just answered with an excuse but not a least offer to cover cost for the destroyed belongings. Instead they still charged the full price for the late checkout. That prooved the feeling of the service I had the whole time: Looks kind but is just a mockup.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanteju5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 24, 2012

The Red Level team in the executive floor provided really excellent service. It is definetelly maximum value for money. i have stayed for 6 days and i have to admit that my stay was perfect. The location of the hotel is also good for business purposes.

Room Tip: The executive rooms are comfortable and luxurious, the river view is really nice
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vaios F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Kempinski Hotel Shanghai

Property: Grand Kempinski Hotel Shanghai
Address: No.1288 Lujiazui Ring Road, Pudong District, Shanghai 200120, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Shanghai
#13 Spa Hotel in Shanghai
#16 Luxury Hotel in Shanghai
#26 Business Hotel in Shanghai
#54 Romantic Hotel in Shanghai
#107 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Kempinski Hotel Shanghai 5*
Number of rooms: 686
Official Description (provided by the hotel):
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Within walking distance to the Oriental Pearl Tower and only a short drive away from the Jinmao Tower, The Bund, and other well-known landmarks of Shanghai. The Pudong and Hongqiao airports can also be reached within 45 minutes. The Hotel’s design combines contemporary and Oriental features, where guests can enjoy a variety of cuisines including Chinese, Mediterranean, Spanish and an international buffet at Elements. ... more   less 
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Also Known As:
Gran Melia Shanghai Hotel Shanghai

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