Location of this hotel is great for my work purpose and it is also relatively close to the IFC Mall, Super Brands' Mall, Oriental Pearl Tower area, all connected via a huge circular overhead bridge. As most people have already said, this hotel is new, swanky and rooms are big. However there are some flaws that people should be aware of.
First, internet connection. It was sporadic and slow. I had inconsistent connection to both the LAN wired network and the wireless network throughout my 3 night stay. At no time, even when I can get connection, was internet fast enough. This is a significant flaw to a business traveller.
Secondly, while reception staff looked professional, I can't say the same for the staff in the breakfast buffet cafe. While the wait staff were friendly and helpful, I had experienced the following during my 3 breakfasts which led me to conclude this is not of international standard: (a) staff smelling the jam when asked what jam it was; (b) staff chatting with each other at the egg station while I was waiting for my eggs to be done; (c) one lady at the noodle station did not look friendly and one staff at the egg station gruffly replied that he knew already when reminded of my additions of ham and cheese to my scrambled eggs and he also placed the plate rather loudly on the counter for my collection although unintentionally so. This place felt like a Chinese hotel meant for locals, not international guests. Better staff training is really in order to improve on the sophistication factor.
Thirdly, buffet breakfast was quite average. It's quite standard for a big breakfast buffet spread in Asian hotels so I think this is to be expected rather than lauded. The issue is how tasty each item is. The tastiest things to my Southeast Asian Chinese taste buds were the danish pastries and the noodles in soup. The dimsums are to be avoided, especially the awful prawn dumplings and bbq pork buns (or char siew buns). This is the first time I have seen prawn dumplings made with a few tiny prawns, rather than one big crunchy prawns.This is also the first hotel where I have been served scrambled eggs with tiny unmelted cubes of hard cheese. Umm...serve a cheese with meltability please. Juices are unappealing, even if they were from a bottle, with rather diluted tastes.
Fourthly, the lifts do not require key cards to be swiped before one can reach a certain floor. This is rather unusual from a security perspective today.
Fifthly, sound insulation is not good. I did not have a connecting door but I could hear noises from the corridor and I was awakened one morning by a neighbour going in and out of his/her room with doors being closing loudly.
On weekdays, the crowd is mostly business people, including Western ones. When weekend rolls around, I see a mostly domestic crowd (some with loud voices).
- Official Description (provided by the hotel):
- Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Within walking distance to the Oriental Pearl Tower and only a short drive away from the Jinmao Tower, The Bund, and other well-known landmarks of Shanghai. The Pudong and Hongqiao airports can also be reached within 45 minutes. The Hotel’s design combines contemporary and Oriental features, where guests can enjoy a variety of cuisines including Chinese, Mediterranean, Spanish and an international buffet at Elements. ... more less
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- Also Known As:
- Gran Melia Shanghai Hotel Shanghai