As a frequent traveller and regular contributor of my experiences, I learned to first look into the bad (“poor”) comments of guests in Tripadvisor. I do that at the end of my own stay, once I am ready to pencil my own opinion. Reason: it gives you an idea why people are rating a hotel as “poor”, is it because of an unfortunate event, an incident (that can always happen in any hotel, its up to management how to resolve that) or does it show a pattern? I come to that at the end of this comment.
To start with the good news. It’s a fabulously interestingly designed hotel. The rooms are spacious and somewhat “austere”, but the use of different materials and the brown/steel/grey interior make it very contemporary. What is striking is the combination of a wooden floor with a modern tapestry – a detail that comes back ion the hotel floor design - a slightly curved working table, glass-steel modern lighting – that can be dimmed, very nice – spacious cabinets and above all a very modern, comfortable bathroom, with a heavenly rain shower, a bathtub with a slight wooden finishing. All very nicely done. Because the rooms start at such a great height (reception at 87th floor) its quiet (a real treat for any hotel). The curtains can be closed via electric curtain tracks, making it really dark. A separate toilet, Japanese style, opens when entering and automatically flushes.
The hotel coming in from the entrance, turns out to be quite a maze and it will take you a while before finding pour way. The reception is at the 87th floor, breakfast is at the 91th floor, which, if you stay at say the 82th floor, is quite a puzzle to go first up with an elevator, than change the elevator at the other side of the reception and then to go up again. To go out you have to use two different elevators. Can be rather confusing.
A word of criticism: like many have mentioned service remains an issue in this hotel. The attitude of the staff can be really improved (and I am not referring to just saying “hello, good morning”, that works, sure) its rather high nose at times, reception (especially the Chinese ladies) should do a better job in trying to accommodate guest's quqestions or issues they raise. Staff gives the impression that they are ill equipped in resolving these smoothly. The attitude of the staff at the club at the 92th floor is flat out rude. Service is terrible (waited 20 min before I got my beer making me feel really uncomfortable having to ask 3 times). The 92th floor bar is noisy, the music is horrendously bad. Hotel management, close it all together or make it stylish and stop asking 2200 RMB (can you imagine?) for a “window” table where you have lesser of a view than when you go to the 87th floor at reception. Prices are inflated and have no relatioship with what is being offered. breaks down the hotelexperience all together.
In short, a beautiful hotel, surely one to recommend staying, but service issues remain.
- Official Description (provided by the hotel):
- occupying the 79th to 93rd floors of the Shanghai World Financial Center ... more less
- Reservation Options:
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- Also Known As:
- Park Hyatt Shanghai Hotel Shanghai
- Hyatt Shanghai