We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,310)
Filter reviews
1,310 results
Traveler rating
917
279
65
26
23
Traveler type
Time of year
LanguageAll languages
More languages
917
279
65
26
23
Show reviews that mention
All reviewspark suitediplomatic suiterain showerjinmao towerfew floorsjin maobottle openercentury avenuebund viewdark woodifc mallluxury hotelhotel is beautifulfavorite hotelthe financial districtliving roomthe pearl
Filter
Updating list...
506 - 511 of 1,310 reviews
Reviewed May 1, 2013

Well, I think the only thing good for this hotel is its view.

The decoration is very high-quality but not very attractive for the youth. For me I prefer like Andaz or even the Ritz and Grande Hyatt in the neighbor.

The advantage of living in this property is the view of city skyline, which is really stunning. But really do not go in a cloudy day because you will see nothing but clouds like in my photo.

Also, I have to say, the breakfast is just at average level, the staff here is not really helpful.

To conclude, I'd say it is a good hotel but not qualify as a Park Hyatt and such a high price.

Room Tip: bund view room
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Austin-Chao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

Flashy location, fancy rooms - service at it's worst. Was really impressed that service could get this bad at a so-called 5 star hotel. Let's focus my frustration on the bar at 91st floor. First of all, why is that place not non-smoking? If I want to sit next to a Chinese chimney I pick a 10 RMB restaurant down the street. Management needs to pick sides one day: targeting rich Chinese farmers or Western travelers. Can't have it both!

Also the service level. Honestly, in my company I would have fired people for such behaviour. The bartender had the attitude of a movie star, would treat us with a mix of ignorance and arrogance. Also staff seem to prefer chatting with each other over, let's say cleaning up the table with leftovers of previous guests.

My advice: steer off unless you are really looking for an 'authentic' Chinese treat! Loads of other nice places to stay in Shanghai!

  • Stayed: April 2013, traveled with friends
    • Value
    • Service
2  Thank ChinaTraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2013

I stayed with a business partner for 3 days since I had been very impressed last time I stayed there. This time around the Hotel was a mess. The front office management is mediocre, the restaurant management is appalling - not sure why they moved breakfast to 91st, it is a really bad place to have breakfast - and everything tends to break down on the IT side. Scanners were broken on check-in, computers were broken and printers out of ink on checkout - not very helpful if you want to rush to the airport. Consolidation of bills was a disaster - took 3 attempts by the staff. They do have 2 foreign staff at reception, but they both speak as bad or worse English than the local staff - who were very friendly but not very knowledgeable. Overall the Hotel is getting old, poorly managed and not even close to international 5 star standards in terms of service or upkeep. The bellmen wear their name tags the wrong way around - we helped them fix it. There are no taxis in front of the Hotel but long lines of clients, however, a lot of taxis driving to the mall next door - as I taught a top Hotel in HK, pay each taxi driver USD 2 in preference to come to the Hotel., they will have a long line all the time and no upset customers. Everyone who does go to the park hyatt spends more than enough to make up for it. They do have my favourite pool and changing room (with a nice steam bath) in town, but that just does not make up for the rest anymore...

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank TCDHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

Built in the top of once "the highest building on earth", making the hotel the highest hotel of the world, makes your stay a real experience. Sleep with your windows open and you will see the clouds below your bed. I see the proposed definition of luxury of the Shanghai Park Hyatt as a very sophisticated way of luxury, you wont find any shinny or golden items are in the hotel, the luxury is sophistication in grey colors. The location is not great, but the hotel is the best.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jose G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2013

I did enjoy my stay very much in this hotel every time i went. However I would have to say that for the price it is not quite worth it. Yes its probably fine to go a couple of times because it is so high up and the rooms are lovely. However it is still too expensive even for that and there are many alternatives which are better. I note though that some of the CX package deals including this hotel are actually very good value though I have never been able to secure one.
One point regarding the view is that, ironically, because of the pollution and fog of shanghai, and because you are in pudong not puxi, the view is not the best - you are far better off getting a room in one of the hotels on the bund unless you are working in pudong.
The room itself had an excellent bath as well as a great shower and japanese toilet, the beds were excellent and the decor fantastic.
Breakfast was expensive but excellent.
Overall this hotel is very good but not quite worth the money especially as the grand hyatt next door offers almost the same thing (albe it not quite as good a room) including the view for a lower price.

  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank CurlyHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews