Flashy location, fancy rooms - service at it's worst. Was really impressed that service could get this bad at a so-called 5 star hotel. Let's focus my frustration on the bar at 91st floor. First of all, why is that place not non-smoking? If I want to sit next to a Chinese chimney I pick a 10 RMB restaurant down the street. Management needs to pick sides one day: targeting rich Chinese farmers or Western travelers. Can't have it both!
Also the service level. Honestly, in my company I would have fired people for such behaviour. The bartender had the attitude of a movie star, would treat us with a mix of ignorance and arrogance. Also staff seem to prefer chatting with each other over, let's say cleaning up the table with leftovers of previous guests.
My advice: steer off unless you are really looking for an 'authentic' Chinese treat! Loads of other nice places to stay in Shanghai!More
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