I stayed here with my boyfriend this July. It was not the 1st time for us to stay, the room was nice,the view was nice and location was good, so we booked 5 days for that trip.
On the 4th day I ordered a room service, one Japanese soup wz a fired rice. Then I found a dead body of some kind of insect floating in my soup. I called down to room service again and informed the lady about it, not even started to ask to have another one, she replied me by: what do you want, in such an inpatient tone. I was pissed off immediately. Yeah, right, I paid 3 times than a normal price to buy a soup here just to be questioned by what do you want without any apology when finding some animal floating in it. I asked her to move the food out of my room and i need to know what happened to my soup.
After 1 hour, there was no any response. So i called to operator requested to talk to manager, then a manager was connected. After i told him about my whole story, he ask me if he could send another food manager to come to my room.I asked him, for what? All the food was moved out of my room. He just checked with me again if he could send another one to my room. I rejected since that did make any sense.
I was totally disappointed about the service they offering. I don't care about how you clarify the responsibility, i just need someone to help me at the momet.
Eventually the soup charge was removed out of my bill according to my request. And I got a call from a food manager for apologize and explained that the insect was dropped into my soup after it was delivered to my room. For god sake, we stayed in the room for 4 days and i did not find any flying insect, and before I eat the soup, it was covered by a soup cover. I don't think that would be an acceptable explanation of the insect was from the room neither. And the called was coming after 4 hours ever since i called to the first lady of room service.
We checked out one day after and moved to Ritz. It might be the way for Park Hyatt to express their luxury, it's a quite nice hotel but we still got a lot of choices to stay in Shanghai.
- Official Description (provided by the hotel):
- occupying the 79th to 93rd floors of the Shanghai World Financial Center ... more less
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- Also Known As:
- Park Hyatt Shanghai Hotel Shanghai
- Hyatt Shanghai