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“a bit behind IBIS standards”

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Hotel Ibis Shanghai Lianyang
Ranked #2,519 of 5,159 Hotels in Shanghai
Reviewed June 25, 2014

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
Thank Akusch2013
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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65 - 71 of 362 reviews

Reviewed May 28, 2014

Breakfast poor for Westerners. Reception was very slow on Checkout like 45 minutes because of que. Room was clean, shower room was OK. Two water bottles supplied every day in room. Some towels were a bit thin.

Room Tip: Short term ideal
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  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank MarkHoughtonRegis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014 via mobile

Stayed 4D3N for business travel and can't believe it is under a world class group. This hotel is far below standard. Funny thngs are everywhere and everyday :
1. The corridor is under renovation on Friday but no cover or no worker on Sat and Sun
2. No hair dryer in the room and insufficient in qty.
3. Day 2 - No towel replenished after cleaning
4. Day 3 - No bottle water replenished.
5. No air conditioning. The front office said as the temperature is not hot enough, the whole block will have no air condition. Please state when I booked the room clearly. I tried to open the window but flies and mosquitoes come.
6. I arrived on Thurs night and the two front office staffs are not wearing uniforms. I suspected it is a family business hotel.
7. The breakfast is served on g/f and the floor is dirty and tables are not cleaned.
8. The toilet was out of maintenance. The flush control broken and the toilet bowl not so working.

In conclusion, a Black Listed hotel.

Stayed: April 2014, traveled on business
Thank davidkcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel Y, Manager at Hotel Ibis Shanghai Lianyang, responded to this reviewResponded April 23, 2014

Dear honoured guest:

Thank you for staying at ibis Shanghai Lianyang Hotel and for bringing this case to our attention. We apologize for the problem during your stay. The hotel has taken considerable action as a follow-up on your complaint including:

1. I am so apologize about the carpet replacement that we express wish upgrade the corridor in order to incompliance the guest satisfaction. Please forgive us the inconvenience caused to you and we will pay more attention on this project and dedicate one person to monitor.

2.The good news that we will install the hair dryer in each room and this project would be finished before 15th May, 2014.

3.For the housekeeping service department we push the pressing to the housekeeper manager to enhance their training force and double check each room both supervisor and manager in order to keep all rooms are same standard. Avoid this kind thing happen again. I am so sorry cannot approach your expectation this time but we can try our best to arrange good high quality room cleanness for the next time.

4.For the air-condition please kindly understand due to this is the central air-condition if it is open the cold that means all the rooms as the same temperature so depending the weather situation that we choose open the fresh fan with air-condition. Anyway it is not approach your expectation it’s our fault we need supply the fan for you and solve your request at first.

5.For the uniform we already apply the new and training the polite grooming and greeting please kindly give us one chance to be professional and good serve for you in the future.

6.We already recruit more staff for restaurant and training them the hygiene standard and check each day by the duty manager.

7.We push the engineer check all the guest room before we sold and monitor their job each day.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Cathleen Zhu
Assistant General Manager from Ibis Shanghai Lianyang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

First thing first, the receptionist are not friendly at all, they gave you faces, reply our demand in an unfriendly way, and not talked much English.
Secondly, the most basic equipment a hotel should provide, were not there, there are no hair dryer, no water boiler, and when we asked for one, we have to "beg".
Corridor is badly smell of smoke, even though there are so many signs or "No Smoking", but the smell still could went inside to our room.

Sound proofing is terrible, we can heard some door closing from upstairs.

Don't mention the shower, water runs so slow, there is no way we could took a fast shower.

Air conditioning is not working at all.With the smell of smoke coming from outside and not enough exhaust fan, the only ventilation is to open the window.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Thebenata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

I have stayed at a few IBIS hotels in the past year but am likely to not stay at another.

If you want only cheap it is fine but otherwise spend an extra few RMB and get a place with a comfortable bed, a bathroom bigger than a small closet and a towel thicker than a piece of paper.

The internet was LAN so worked well. I could not get WiFi to work but that could have been operator error.

The location is very good with many shops and restaurants within a few steps.

The room cleaning staff does not respect the DO NOT DISTURB sign. Really a turn off for me.

Not likely to return.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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2  Thank arizonaac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel Y, Manager at Hotel Ibis Shanghai Lianyang, responded to this reviewResponded March 22, 2014

Thank you for taking the time to tell us about your experience at the (I) Ibis Shanghai Lianyang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank leeyeong
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Abel Y, Manager at Hotel Ibis Shanghai Lianyang, responded to this reviewResponded March 22, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 11, 2014

Stayed during Shanghai Auto Expo in 2013 as this place was close to exhibition center. The reception staff is good for nothing and will make faces if you ask for any assistance about local area. They will not communicate in English even they knew how to do that. Lobby was always full of pimps distributing escort services cards. They can easily get access to room area and every day I will find new such cards on my bed. So not a safe place, guys beware. Worst hotel to stay in Shanghai.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tripatma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel Y, Manager at Hotel Ibis Shanghai Lianyang, responded to this reviewResponded March 22, 2014

Thank you for taking the time to tell us about your experience at the (I) Ibis Shanghai Lianyang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ibis Shanghai Lianyang

Address: No.200 Fangdian Road, Pudong District, Shanghai 200135, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Century Park , Shanghai New International Expo Center
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #2,519 of 5,159 Hotels in Shanghai
Price Range: $32 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Ibis Shanghai Lianyang 3*
Number of rooms: 298
Official Description (provided by the hotel):
Hotel Ibis Shanghai Lianyang is the first international economy hotel in Pudong, Shanghai. The hotel boasts 298 modern rooms, each with free high speed Internet access and flat screen TV with international channels. Its location within Pudong Laya Plazaand opposite the modern Thumb Plaza allows for great Shanghai shopping. Hotel Ibis Shanghai Lianyang is close to transport, including the high speed Maglev airport link, and attractions such as Shanghai Exhibition Centre and Century Park. ... more   less 
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