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“Smoky hotel room and poor customer service”

Peach Blossom Castle
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Peach Blossom Castle
Ranked #2,538 of 4,998 Hotels in Shanghai
Singapore, Singapore
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Smoky hotel room and poor customer service”
2 of 5 bubbles Reviewed May 18, 2014 via mobile

Stayed at the hotel when one of the Airlines put us there due to flight delay and misconnection. When we reached there at 2.30 am, the hotel front desk were inconsiderate and told everyone that all has to be twin sharing, even with strangers. When some of us say that we wanted single rooms, she just say that you need to pay $100 RMB. No customer service and could not understand English at all. The rooms are big but is very smoky. There is a phone in the room but no description on how to call the front desk. Would not recommend this place.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CLW10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

Traveler rating
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Rating summary
  • Location
    2.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
winnipeg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed March 27, 2014

Our flight was cancelled so air china booked us in this hotel. It would have been nice if the tv had an English channel, and English writing on the remote,everything was in chenese. As well if they had people there who could speak and understand English. It was a little difficult to communicate, they had to go find the one person who understood a little English when we had a question. The carpets in the rooms definitely need to be cleaned or replaced. Also you could hear the tv in the rooms beside you plain as day. It was far from anything other than the zoo. They did offer breakfast which was fine.
Other than that it was ok however I wouldn't go back on my choice.

Room Tip: suites may be better.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank corrine_k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart, Germany
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed February 12, 2014

Our flight changed and had us staying overnight in Shanghai, so the airline paid for our family of 5 (2 rooms) to stay at this hotel, so I won't complain too much. They also provided airport pick up, which was nice since the hotel is not close to the airport (tour guide told us it was in the "country"). Even though there are no smoking signs throughout the hotel, it is obvious that many smoke in the rooms, etc. The beds were quite hard, but the rooms were spacious enough with a nice bathroom. There was a nice complimentary breakfast buffet. Overall it was fine and served its purpose - we literally slept there and left early the next morning for a day tour of Shanghai, which I would highly recommend, especially if you're there for just a day or two. I would not stay at this hotel again if I go back to Shanghai since the location is not ideal and the smoke smell was rather strong.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pdolinaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Peach Blossom Castle

Property: Peach Blossom Castle
Address: No.9191 Hunan Highway, Nanhui District, Shanghai 201300, China
Location: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #2,538 of 4,998 Hotels in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Peach Blossom Castle 3*
Number of rooms: 108
Reservation Options:
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