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Swissotel Grand Shanghai
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Reviews (1,224)
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Reviewed July 27, 2014

Swissotel Grand Shanghai is accessible and convenient for either business or personal purpose. The overall experience was good except the breakfast food quality. I find most of them tasteless. Thank you!

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Z L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded July 28, 2014

Dear ZL,

Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are glad you found our location convenient for business and leisure travel. Meantime, we are truly sorry that our breakfast didn’t achieve your expectation, our culinary team is well-acknowledged of this issue and we will continue to improve our F&B products to deliver cuisines which meet customer taste.

Thank you again for your feedback and suggestion, we are looking forward to welcoming you here in Shanghai in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

Not easy to find although just behind the metro station. Good location for business. But if location is not key for you, you can much better deals in the city. Less expensive than the Shangri-La however. Internet connection was slow and cleanliness of the room was not correctly cleaned. Staff has a good English level .

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Michel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded July 27, 2014

Dear Michel M,

Thank you for your most recent feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are glad you found our location convenient for business and our good English-speaking staffs are helpful. Meantime, we are truly sorry that the internet speed and the cleanliness disappointed you. Our IT team is working on improving the internet environment while our housekeeping team has been briefed about the cleanliness issue.
On behalf of hotel management team, I would like to express our sincere apology, we never cease enhancing guest experience with excellent products and services, and we are looking forward to welcoming you back to see our improvement in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2014

If you stop by Sanghai, you should definitly try this hotel. Everything you need is walkin distance from the hotel. If you have nothing to do outside the hotel than inside hotel you can benefits from all comfort needed: great spa, great pool, sauna...reataurants and bar staff are really looking to make you feel at home.
Many thanks to the management which are visible at all time, special thanks to Jammy and Julian (GM) for there attention to details.
Lastly: if you book in this property, pay a little extra and get the Executive Lounge access: Just Amazing, sooooo relaxing.

  • Stayed: July 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
Thank Tristan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded July 27, 2014

Dear Tristan d,

Thank you very much for your feedback on your most recent stay with us here at Swissôtel Grand Shanghai. While I am thrilled to read that you found our hotel really good, enjoying our excellent location, great SPA and gym facilities and F&B offerings.
We are also honored that you were impressed by our thoughtful services; we pay highly attention to every single detail in our daily service to make our guests feel at home in Shanghai.
Thank you for recommending our hotel and our Executive Lounge, we are looking forward to welcoming you back to continue your wonderful experience in Swissôtel Grand Shanghai.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

I stayed at the Swissotel Grand Shanghai while in the city for a conference. The hotel is well-located, near the Jian'an Temple and a metro stop. Great restaurants and shopping is nearby, but the hotel is quiet. Fantastic breakfast spread and excellent pool (a real lap pool) and fitness room with plenty of machines. I was upgraded to a deluxe room, but friends staying in a regular room had many of the same amenities. My wifi connection was excellent. I was able to work well in the room. Others mentioned that the beds were too firm, but I found them comfortable. I look forward to staying here again and would recommend it to others.

  • Stayed: July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded July 16, 2014

Dear Sarah B

Thank you for your most recent feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are delighted to know that you found our hotel really good, enjoying our good F&B, great facilities as well as excellent location.

As we accommodate many business travelers, our dedicated team are working hard to create a business-friendly stay experience, we are glad our high speed wifi was helpful to your work. And it’s our pleasure to provide the convenient fitness facilities for you to relax after work.

Thank you for recommending our hotels, we are look forward to welcoming you back to our hotel in your next trip to shanghai.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

place is clean, service is good, location is good, near metro station, breakfast is good , near shopping malls. overall is good

one thing i like is near 海德公寓 which is 張愛玲故居

  • Stayed: March 2014, traveled on business
    • Value
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1  Thank JennyCheung25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded July 7, 2014

Dear JennyCheung25,

Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. We are happy that you found our service and breakfast to be good while location to be convenient.

Located in bustling Jing’an district, our hotel features easy access to many historical and cultural heritages include Former Residence of Zhang Ai Ling, hope you could explore the many more sites during your next trip to Shanghai.

We are looking forward to welcoming you again in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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