We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5 星水準”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Swissotel Grand Shanghai
Ranked #51 of 5,102 Hotels in Shanghai
Certificate of Excellence
Hong Kong, China
Level 5 Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“5 星水準”
Reviewed July 6, 2014

place is clean, service is good, location is good, near metro station, breakfast is good , near shopping malls. overall is good

one thing i like is near 海德公寓 which is 張愛玲故居

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JennyCheung25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, July 7, 2014
Dear JennyCheung25,

Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. We are happy that you found our service and breakfast to be good while location to be convenient.

Located in bustling Jing’an district, our hotel features easy access to many historical and cultural heritages include Former Residence of Zhang Ai Ling, hope you could explore the many more sites during your next trip to Shanghai.

We are looking forward to welcoming you again in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,149 reviews from our community

Traveler rating
    526
    467
    103
    32
    21
See reviews for
92
133
81
642
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Chonburi Province, Thailand
1 review
Reviewed July 1, 2014

Locate in Businesss zone which surrond by Large Deapartment store and close to Metro line. There is Convention room for seminar and event. You can use metro line to go directly to Pudong airport. Security control by specific floor for elevator usage.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Jakkraphan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, July 3, 2014
Dear Jakkraphan P,

Thank you for your most recent feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are delighted to know that you found our hotel very convenient in terms of shopping and transportation. As we accommodate many business travelers, we offer a wide choice of superior conference and catering facilities. Apart from taking metro, you could also easily go to Pudong International Airport through the Urban Terminal building next to hotel.

Thank you again for your post and look forward to welcoming you back to our hotel in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milano
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 1, 2014

I had a five days stay in this hotel, I was with my two kids (3-6 years) and we really enjoyed the whole stay. They serve one of the most tasting and complete breakfast I have ever found in a hotel.
We booked a suite for the four of us, it was really nice and clean with a beautiful view. the hotel is situated in a very nice area for the shopping, there are many Restaurants, boutiques and some mall all walking distance from the hotel. The spa area with the pool is very nice, and it is open to the kids! Great place! I hope I will go back soon.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RutfMilano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, July 1, 2014
Dear RutfMilano,

Thank you very much for your feedback on your most recent stay with us here at Swissôtel Grand Shanghai. While I am thrilled to read that you found our breakfast the most tasting and complete. It’s also a pleasure to know your whole family enjoys the stay with us. Boasts the prime location, we do offer convenient shopping and dining options for our guests.

Thank you again for your post and look forward to welcoming you and the kids back to our hotel in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
49 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 29, 2014

I checked in Swissotel Grand Shanghai twice in June. There are some area which they do very well but some is destroying the Swissotel brand . So I rate this as a 3.5 to 4 star

Location : It situated behind a mall and also nearby the Jing An Metro station ( line 2 which ply along pudong international airport and also hongqiao train station) . So the location is a big plus point .In addition, there is a convenient store just a across the road
Room : I have check in on the 16th floor and 22nd floor. both room are comfortable but its a bit outdated . 1 minus point is there isn't enough AC socket for charging for electronics gears( PC, smartphone,ipad)

Service : This is where Swissotel grand got a lot of negative comments.Check in was a breeze but check out was a pain, there are 3 guess in front of me( 2 check out, 1 check in), and its took ages to clear( there are 2 counter staff). I believe check out should be fast . The cafe is terrible ! being a swissotel hotel, my expectation is at least to serve the guess to their seat asap. but for my experience , they just record your room number and u go and find your own seat. I need to ask the server several time before they serve my coffee. By the way, the cafe on that day is not crowded

In general, I will be reluctant to stay in Swissotel grand unless location is the utmost importance for my next trip

Room Tip: higher floor
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mackean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, June 30, 2014
Dear Mackean,

Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. While we are happy that you found our location to be convenient, we are regret to hear of the problem you experienced with the services.

We would like to assure you that we are committed to ensuring that all our guests are comfortable and happy during their stay with us. Your unpleasant experiences you have been through with check-out and Cafe Swiss are shared with our Front Office team and F&B team to learn what went wrong and what we can do to achieve a better service. On behalf of hotel management team, I would like to apologize for the unexpected experience during your stay.

Thank you again for taking the time to feed this back to us and hope that we may be able to have the opportunity to welcome you back again in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 29, 2014 via mobile

Stayed here for three nights/ it was good. Breakfast was good and got to try out Chinese specials. Concierge is good in assistance. Located near to our event place. Nearby Indian restaurant Vedas was excellent.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vijabas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, July 1, 2014
Dear vijabas,

Thank you for your most recent feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are delighted to know that you found our hotel really good, enjoying our good F&B, helpful service as well as excellent location.

Thank you again for your post and look forward to welcoming you back to our hotel in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 4 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 28, 2014

Stayed in this hotel for 4 nights in Premier room in November 2013 during business trip in China. Overall the hotel is nice. The room was comfortable and it has good amenities including your own private clothes iron complete withh its stand. Room has its compact working desk and a fast internet connection, that is all you need the most when you travelling for business.

The room was clean, the bathroom was nice as well. Although the room does not quite spacious, yet it's still a versatile and compact room for a single business traveller like me. However, too bad the quality of TV cable reception in my room was very lousy, only several channels was okay out of 30 something channels.

Breakfast was fine and taste good.

Location is great. Easy to reach, and close to subway metro station which is just several steps behind the premises.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edwin_Rdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, June 29, 2014
Dear Edwin_Rdi,

Thank you very much for your feedback on your most recent stay with us here at Swissôtel Grand Shanghai. While I am thrilled to read that you really liked our bedrooms, highlighting our room amenities and working desk as well as internet. As most of our guests are business travelers, we do make a great effort to ensure a comfortable and convenient stay during their business trip.

We are sorry to hear that you have been through some TV cable problems our dedicated engineering team has conducted a round check for all TV cables. You could contact Swiss Service for instant follow up in case this kind of issue during your next stay.

We appreciate your good comments on breakfast and hotel location, thank you again for your post and look forward to welcoming you back to our hotel in the near future.

Sincerely,
Daisy Yin
PR & Communications Manager
Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillingdon
1 review
Reviewed June 26, 2014

I had never stayed at a Swissotel before and only chose it as it was convienent to my office in Shanghai. I have to say, I was very pleasantly surprised. The hotel was very well maintained, good size rooms with great facilities. All round very positive experience, I would definitely stay Swissotel again.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Kirstie Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, June 29, 2014
Dear Kirstie Helen M,

Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. While I am thrilled to read that you really like our guest room as well as facilities. Our hotel does boast the prime location which offers convenience for business customers.
We are glad to hear that you will come back; we will definitely do our best to ensure you a comfortable stay as well. We look forward to welcoming you in the near future.

Sincerely,
Daisy Yin
PR & Communications Manager
Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Shanghai hotels
Jing'an
URBN Boutique Shanghai
URBN Boutique Shanghai
#34 of 5,102 in Shanghai
586 reviews
Jing'an
The Portman Ritz-Carlton, Shanghai
Jing'an
Hilton Shanghai
Hilton Shanghai
#58 of 5,102 in Shanghai
2,453 reviews
Show Prices
Show Prices
Show Prices
Jing'an
Jing An Shangri-La, West Shanghai
Jing'an
Paramount Gallery Hotel
Paramount Gallery Hotel
#159 of 5,102 in Shanghai
202 reviews
People’s Square
Le Royal Meridien Shanghai
Le Royal Meridien Shanghai
#37 of 5,102 in Shanghai
2,610 reviews
Show Prices
Show Prices
Show Prices

Been to Swissotel Grand Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Grand Shanghai

Property: Swissotel Grand Shanghai
Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Location: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#32 Spa Hotel in Shanghai
#50 Business Hotel in Shanghai
#51 Luxury Hotel in Shanghai
#116 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Official Description (provided by the hotel):
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ctrip TA, Agoda, Hotels.com, Fairmont Hotels, Booking.com, Cheap Tickets, Orbitz, Travelocity, TripOnline SA, Cancelon, Hotwire, HotelQuickly and getaroom.com so you can book your Swissotel Grand Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing