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“Price vs Quality” 5 of 5 stars
Review of Swissotel Grand Shanghai

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Swissotel Grand Shanghai
Ranked #32 of 4,320 Hotels in Shanghai
Certificate of Excellence
Concepcion, Chile
Level Contributor
334 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Price vs Quality”
5 of 5 stars Reviewed May 26, 2013

Good hotel, excellent service, amazing breakfast! Close to downtown, popular bars and restaurants, are just few block walking from there. Bedroom is not the biggest one, but enough space for two, there was a window from room to bathroom. Gym and spa, clean and always clean.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank PlatosCopasyCamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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976 reviews from our community

Traveler rating
    450
    391
    93
    26
    16
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hillsborough, North Carolina, United States
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 21, 2013

Overall, this was a very good hotel. The breakfast was very good with a wide variety of choices from all over the globe. The staff was friendly and helpful. I had a deluxe room and it had a Nesspresso Machine with complimentary pods that got refreshed at least twice per day. Just be warned that the bed is very firm. Coming from a tempurpedic, it was even more apparent. And I have to second the other reviewers comment about a lack of power sockets. There were only 2 in the entire room. Good thing I travel with a small extension cord, so it was just a minor inconvenience. The free WiFi was very stable and provided enough bandwidth for me to do quality FaceTime chats with the family just about every day. The location is pretty good as well. It's not in the Bund area, but its only 3 stops on the very fast, efficient, clean and cheap Shanghai metro. And the metro station is just around the corner.

Room Tip: For shopping, skip the markets at the Bund. They are crowded and higher priced. I went to the Pearl...
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Heath H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2013

the hotel is at a very convenient location in Shanghai. And the facilities and service are excellent. I really feel like staying home here. The staffs are very helpful and polite here. The gym and swimming pool is very comfortable and clean.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Swissotel

Helpful?
Thank Matt X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, May 21, 2013
Dear Valued Guest,

Thank you very much for taking the time to share your impressions of your most recent experience with us. We are grateful to have received feedback from you.

I am happy to hear that you chose to stay with us and that you were comfortable at our property. Most importantly, I am pleased to know that our local, facilities and service were aspects of your stay that stood out and made you feel like staying home. Providing genuine hospitality is our top priority!

My colleagues and I look forward to your return. Please feel free to contact us with any additional comments or questions!

Best regards,

Michelle Chong
Director of PR & Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 19, 2013

Great hotel, made you feel very welcome. Really close to the city and all amenities.. Great restaurants nearby and just a small trip to the French Concession and the Bund.
The staff could not be more helpful, they speak good English and will get you directions to almost anywhere..... Written in Chinese, to give the taxi driver!!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank F1_Greyhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 19, 2013 via mobile

Actually there isnt anything extremely wrong but with the price that they required from customers' pocket, we expect more. Not more in service but more detail minded of careful details.

1. Socket - only one international adaptable socket near writing desk. You ar enot expected to bring more than one handy eletronic appliance to travel.

2. Room - requested non smoking room but didnt get it. Staff excused that I got upgrade but the matter is I WANT A NON SMOKING ROOM! Hope they aren't using this excuse to fool the guests.

3. Breakfast: food is great with wide range of choices. Service is weird. Some female staff talking loudly behid the cooking booth and one of them sneeze drastically without covering her mouth. Was planned to get some fresh scrambled eggs but finally given up.

Being a five star without details is difficult to tight customers' heart

  • Stayed May 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank True_Hotelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, May 21, 2013
Dear Valued Guest,

Thank you for taking the time from your day to submit a review of your recent stay with us. Although I am disappointed to learn of your recent negative impressions, my colleagues and I truly appreciate any and all feedback we can get to understand what our guests value most during their visits.

Your comments have been well-noted, and I apologize that our service shortcomings affected your overall experience negatively. We will definitely take your comments into further consideration for our improvement.

My colleagues and I hope to have the opportunity to serve you better in the future. Until then, please feel free to contact us directly should you have any further detailed comments.

Best regards,

Michelle Chong

Director of PR & Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 12, 2013

Good location, very convenient. Great breakfast buffet, lots of choices. Great service as well. I forgot my wallet in the room, and when I realized it I was already on the way to airport, so the hotel offered to keep the wallet for me until I find someone who can bring it back (they offered to deliver the wallet back to SIngapore first, but as it contained identity document, the delivery company rejected it, so I wont blame them). All in all, fantastic stay!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tipoftoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Krung Thep, Thailand
Level Contributor
108 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed May 11, 2013

I stayed here in May 2013 for 2 days on my business trip.
Rooms are very nice and spacious and well appointed.
Bathrooms are big too, staff is very courteous although they should learn a little bit more English.
Breakfast is great too!!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Nitin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Grand Shanghai

Property: Swissotel Grand Shanghai
Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Shanghai
#23 Spa Hotel in Shanghai
#27 Family Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#107 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Official Description (provided by the hotel):
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 
Reservation Options:
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel

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