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“Wonderful Hotel”

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Swissotel Grand Shanghai
Ranked #49 of 5,059 Hotels in Shanghai
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Wonderful Hotel”
Reviewed April 19, 2013

Was there recently for the formula one in April.
Great hotel, great location, friendly and inviting staff, would highly recommend this hotel to others.
The beds were quite hard however.
The service in the flow bar was quick and prompt, the concierge was very helpful especially to a bunch of kiwis who didn't speak any Chinese, with directions and even writing up instructions for taxi drivers.
All in all a great hotel, great location, would stay there again.

Room Tip: Rooms facing the Bund are the best a friend was on the back side and overload a car park building.
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MatP361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, April 21, 2013
Dear valued guests,

I hope this message finds you well on your journey onwards from Swissôtel Grand Shanghai.

Thank you very much for taking your valuable time to write review on Tripadvisor by submitting your such great impression of our hotel.

It's alway so nice to hear from great and valuable comments like yours. Your positive comments of your recent stay experience on our location, and friendly team members. I'm also very pleased to know about your great comments especially for the Flow Lounge & Bar and concierge including service from our team members, as well as highly recommended will definitely be shared in our team and encourage us to continue focusing on guest satisfaction at any time in the future.

Please do not hesitate to contact us further with any inquiries you may have or whether you are considering a future reservation with our hotel.

Kind regards,

Michelle Chong

Director of PR & Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,125 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Auckland, Auckland, New Zealand
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 19, 2013

We were a group of 260 Kiwi's in Shanghai for the Formula One Grand Prix. The Hotel was the hub for our group travels, events, tours, dinners and much more. The concierge team were rock stars (one in particular but unfortunately I cannot remember his name) and the room and facilities were perfect. We were close to the underground, gourmet shopping, wine, and we felt safe. Everything was very cheap; converting from New Zealand Dollars. This means Shanghai, and Swissotel, is comparatively inexpensive for most western civilisations.

Fantastic location, service, facilities and cost.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
1 review
Reviewed April 19, 2013

The Swissotel was frankly excellent. You have to be happy when the accommodation is better than home and it comes with excellent service. A great location. Whenever we had questions before heading out for the day the staff on hand always provided useful information to us. We were welcomed back each day as returning friends.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
2 reviews
Reviewed April 18, 2013

You won't be disappointed staying at the Swissotel Shanghai. Excellent decor, service, food and impeccably clean. This hotel is well located for shopping, tourist sights etc, Would recommend staying at this hotel if you are traveling to Shanghai

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Gnats96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 17, 2013

Just spent a week at the Swissotel Grand and could not fault it. I only stay at 5star Hotels and this has been one of the best. The staff were friendly, efficient and went out of their way to help.

We were on the 10th floor with no view, but the room was spacious (had a desk and sofa), a good sized bathroom and so clean. It was serviced every day to a very high standard.

Hotel had the added bonus of free wi-fi, free bottled water in the room and great gym and pool facilities!

Food was excellent and the smoothies served in the Flow Bar were to die for!

Would definitely stay again!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shirley_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, April 18, 2013
Dear Valued Guest,

Warm greetings from Swissôtel Grand Shanghai. Thank you very much for sharing your review of your latest leisure stay with us. We truly appreciate that you took the time from your day to offer us your feedback and value your comments in understanding what our guest’s enjoy most during their stays.

Although I am very pleased to hear that you were happy with our room facilities and amenities, as well you also enjoyed your dining experience in The Flow Lounge & Bar, I'm most happy to hear that you were impressed with outstanding service from our team members during your stay. We strive to serve our guests with genuine care!

We likewise look forward to your return! Please feel free to contact us with any additional comments you may have.

Best Regards,

Michelle Chong

Director of PR & Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed April 17, 2013 via mobile

This was my first trip to China and I chose this hotel because it was a five minute walk from the offices I was visiting. It turned out to be in a good central location. Plenty of shops, restaurants and bars all within walking distance. I was on the 8th floor so didn't get the greatest of views but the room was very pleasant and a good size. It had all the amenities you would expect. I have to agree with a previous reviewer that the lighting was a bit dim. The bed was very comfortable - most mornings I had difficulty getting out of it! The only meals I ate there was breakfasts - the breakfast buffet was great. Loads of different types of food to choose from. Staff were very helpful, especially when getting taxis. They always told the driver where I needed to go. All in all, I had a very enjoyable stay.

Stayed April 2013, traveled on business
Helpful?
Thank paulaw167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qingdaosh�
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 16, 2013

I've stayed at 5 star hotels all over China and in Shanghai and I found this to be the best of the bunch for the value. We stayed on the executive lounge floor and found the lounge to far exceed our expectations. From near all day refreshments to cocktail hour, to use of business service, it was all exceptional. The upgraded amenities in the room included a Nespresso coffee maker, which was such a nice improvement over run of the mill brewers or instant coffee found in most Chinese 5 stars.

I have to give accolades to the buffet in the Swiss Café, with the standout being the whole wheat sourdough bread (best bread ever had in China, right next to the Swissotel's croissant). The healthy choices, made keeping my diet routine easy.

We loved the location being near a subway, JIngAn temple and Fumin road.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank laohulili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, April 18, 2013
Dear Valued Guest,

Thank you very much for taking the time from your busy schedule to share your impressions of your recent stay with us. We appreciate any and all comments from our guests, as we are eager to provide a Swiss Hospitality consistently to all guests.

I am very pleased to know that our location has been convenient for you and that you enjoyed our Executive Club Lounge and Nespresso coffee maker in the room during your business trip. Furthermore, I am happy to hear your positive experiences with our Cafe Swiss, especially your highly recommendation of whole wheat sourdough bread.

Should you have any further comments, please feel free to contact us directly. My colleagues and I look forward to welcoming you back some day in the near future!

Best Regards,

Michelle Chong
Director of PR & Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Grand Shanghai

Property: Swissotel Grand Shanghai
Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Location: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#32 Spa Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#110 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Official Description (provided by the hotel):
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel

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