Advertised fully equipped kitchen but not true. Room did not have a can opener. Inquired at front desk and was told they would find one and bring it up. 2 hr later...no opener. Not answering phone so I went down to inquire and was told by front desk they did not have anyone available to go to the kitchen to pick one up. I told her that is unacceptable considering the high price we are paying to stay here. She then told me she would go to kitchen and bring it up herself. Never did. 45 minutes later my son took our canned items to the kitchen and asked if they could open them for us. They REFUSED!!! We had ti drive to local grocer to buy one at that point. Very poor customer service. The front desk never showed up to the room nor did she notify us she was not able to provide it. Very disappointed with service. If they really cared about the customer they would have sent someone out to provide one. Fully equipped kitchen no way! Many other basic items should be provided by hotel such as paper towels, dish soap, coffee filters, etc especially since we are spending over $1900 for just 3 nights. Poor management!!!
- Official Description (provided by the hotel):
- Set on one of Fiji's longest sandy beaches and surrounded by lush tropical gardens, The Pearl Resort is an idyllic escape in the heart of Fiji's adventure capital of Pacific Harbour. The chic and stylish Fiji accommodation will set the perfect mood for your perfect holiday with Ocean, Marina or Garden View rooms and Penthouse Suites available to choose from while Internationally acclaimed chefs create diverse menus that reflect both local and international cuisine in no fewer than six on-site restaurants including the signature fine dining restaurant, Seduce. Synonymous with romance, The Pearl Resort is the perfect location to host a Fiji wedding and provides couples with some of the best wedding packages in Fiji. These include a variety of venue options such as the elegant beachfront chapel and a dedicated wedding coordinator to help ensure everything runs smoothly. Whether you're looking for an adrenaline charged adventure holiday or a luxurious vacation to relax, unwind and recharge, The Pearl Resort is the ultimate holiday destination for the discerning traveller. ... more less
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- Also Known As:
- The Pearl South Pacific Hotel Pacific Harbour
- Pearl South Pacific Harbour
- The Pearl Resort Fiji, South Pacific - Pacific Harbour