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“The best hotel staff around! However, the hotel needs a face lift”
Review of The Pearl Resort

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The Pearl Resort
Ranked #4 of 5 Hotels in Pacific Harbour
Reviewed November 11, 2012

The staff are the reason for this hotel getting some stars they make it so comfortable. I have never felt so welcome and safe in any hotel. The people in the township are exactly the same and would do anything for you. Particularly good staff members were Levi, Bena, Matt, Save and Mara always up for a chat and a joke. If any of you are reading this, thank you for everything. The food is very good especially the Kokoda and any of the fresh fish dishes. I have never had Mahi Mahi taste so good.
Now on to the more negative aspects, The room did not seem all that bad, although run down, until I went into the bathroom. It was mouldy and the shower head was on a bizarre angle. The towels were a pale shade of grey and rooms were often not cleaned quickly and we were left without towels. There was also a distinct lack of drinking water. A hotel should provide a water fountain in the main lobby or hallways especially in a hot country. I would expect this to be standard and it usually is in any other hotel or backpackers for that matter. Also, one of the nights we were there the water went off due to a problem at the plant. They could not help this however, most large hotel have back up tanks and generators to solve this problem and they should too. It rains enough in Fiji to be able to do this easily. I was also informed by other guests it went off twice the week before. The water outage happened around dinner time when people needed to shower after trips etc. They were told to take a dip in the pool! The management should have offered a free drink here to all guests as a courtesy I feel.
The gardens are very well kept and the pool is lovely and clean. There are masses of frogs which i really enjoyed and plenty to do during the day with the pool staff. We kayaked around the entry to the estuary and had our own private beach for the afternoon. Good trips are the fishing/spear fishing trip, rafting and diving with the sharks.
While we were visiting, the PNG president and dignitaries were there for their welcoming. This was a big deal for the hotel and it did upset some of the locals as they were kept away which seemed unfair. I hope they do go ahead with the plans and improve the hotel as it needs it and it will only aid Pacific Harbour.
This hotel has a lot of work to do to be 5 stars - cosmetically only and management attitude. The staff are great! Get the rooms up to scratch and we would surely visit again!

Room Tip: Ocean view is a better choice.
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  • Stayed: October 2012, traveled as a couple
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3  Thank Bec C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 5, 2012

The trip to the resort is just over 2 1/2 hours so be prepared if travelling with toddlers! Staff are friendly but the rooms are very average and not child friendly at all. The hotel needs a make over and they only have 2 high chairs between the 2 restaurants which can make it very difficult at feeding time.
Good range of activities during the day but in the evening there is just a band playing every night.
The beach is nice and it is an actual beach with sand if you didn't want to take advantage of the pool.
There is a good little complex about 10 min walk up the road, with a supermarket, atm, bank, gift shops and a laundry.
Wouldn't go back again but a nice time was had.

  • Stayed: August 2012, traveled with family
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1  Thank melissa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2012

Even though there are a bunch of negative reviews of this hotel I still booked it as I couldnt find anything else 4 star or higher in the area. The hotel itself is fairly nice. The lobby, restaurants, pool area, etc... are all in good condition. However, the rooms are in desperate need of updating. Our second room (the first room was extremely untidy and broken lock on door) was okay, but there were stains here and there and pillow covers SMELLED like damp dog. It was gross. At night I'd get up to go to the bathroom, turn on the light and a few (on the smaller side, THANK GOD) cockroaches would scatter. For the price we payed (roughly US$160 per night) the room was a disappointment.
What made up for the awful room was the incredible staff. EVERYONE was friendly and accomodating. Whenever we had an issue or problem they were extremely helpful and tried to please the guests as best they could. Happy hour time was great, and I loved that they had free activities for the guests to participate in everyday.
Our main reason for staying in Pearl Harbor was to dive with the sharks (if you can dive then DO IT super amazing!!) but the hotel was able to set us up with other activities such as zip lining (also fun!) etc... We also took a day to just sit by the pool which is also very nice. I suggest a Funky Fijian at the swim up pool bar, oh so yum.
My friend and I also visited the spa and got a facial, massage which were fabulous! We also got the mani/pedi which I wasn't a fan of as it was more of just a quick cuticle cut and polish, no soaking of fingers or toes.
I also heard that the hotel had been recently sold to some coroporation in Papua New Guinea. I would think the new owners would do some renovating and updating and make this place spectacular. It would be nice to visit after updates to see the hotel at it's full potential.

  • Stayed: October 2012, traveled with friends
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2  Thank meribon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

I had read some mixed reviews about this hotel so wasn't quite sure what to expect. I had emailed the hotel in advance asking that they book transfers for us and a cot for our 16 month old daughter. I emailed the week before we were due to arrive to confirm these things but did not get a reply and so we had no transfers or cot. This sounds like a bug deal but we found a taxi easily enough and ended up taking our own travel cot so it didn't bother us.

From the moment we checked in we felt right at home - the staff were the loveliest I have ever encountered in any hotel we have stayed in. They all knew our daughter's name by the second day and were always keen to pick her up and give her a cuddle which she loved! I wasn't sure how I'd feel about this as I'd read that they love kids in Fiji but they were so nice and genuine that we were happy to let them do this. When we ate our dinner at night if she got a bit fed up due to tiredness the waitresses would happily come over and take her, walk around with her and generally cheer her up - a welcome 10 minute break to eat our food! They never took her out of our sight which was great. One night one waitress, Mela, pretty much sat down and fed her her whole meal!
The hotel did have an issue with water for 1 day (not their fault) and they gave us a baby bath and water to make sure we could give our daughter her nightly bath which was really thoughtful of them. They did things like make sure there was hand sanitiser in all of the toilets whilst the water was off and the second it came back on the staff were frantically cleaning the place - you couldn't ask them to do anything more in the circumstances.
We ate in the hotel each night and the food was brilliant - not overpriced at all and plenty of choice for a week's stay. The kids menu was also good - not everything came with chips like some places tend to do. There is one restaurant across the road from the hotel and the Arts and Cultural Centre down the road (10 minute walk) but I'm very pregnant so didn't fancy waddling anywhere in the dark.
The grounds are very well maintained and the pool and beach are lovely - our daughter had a great time exploring and there are plenty of activities to keep you entertained.
People have mentioned the beds, and they aren't the most comfortable in the world, and yes, some of the towels were perhaps a little old, but nothing is too much trouble for the staff if you ask them, and the place was spotless so we had very little cause for complaint.
If you want a week of relaxation then this place is ideal - the spa is fantastic and reasonably priced. I would recommend it for couples and people with small children. There is no kids club so perhaps if you travel with kids that are a little older than ours and like that sort of thing it might be worth finding another hotel.

Room Tip: Top floor rooms have very small balconies so request a middle floor room.
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  • Stayed: October 2012, traveled with family
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1  Thank DBCMacclesfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

We recently had a wedding in Denaru and decided to head to the Pearl afterwards for five days to relax. What a terrible disappointment! The whole place was run down, worn out, ripped and tattered cushions, stained, worn out deck chairs, the rooms were empty, the beds were absolutely TERRIBLE. I've never slept on a bed so bad! Literally woke up in terrible pad after one night! The towels were paper thin and felt like cardboard. This is all ok if you are paying for a three star place- however they were charging full price for a back packers experience.
The place has potential but needs some serious dollars put into it.
Staff were ok - nothing special. However it took over an hour to check out due to a lack
Of knowledge by the reception staff.
I certainly will not be returning to the pearl!

  • Stayed: October 2012
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1  Thank Ding12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2012

The day before we checked in at The Pearl we'd read in the local papers that the resort had been sold - perhaps this is a good thing as it looks like a few cost cutting measures have been implemented. A couple of examples:

Towels: oh dear - time for some new ones as these are a bit threadbare. Bit of advice to visitors - hold on to your pool towel and use this instead.

Bedding: no blankets or doonas on the bed. Just a sheet and a runner which was a bit hard to share between two - beds are terrible and noisy and the pillows lumpy.

Minibar: none. Just an empty fridge. Not even a token carton of longlife milk for coffee - just some powdered whitener next to the tea bags.

Bottled water: in any location where you can't drink the water it is quite normal to be given a couple of small bottles each day. Not so at the Pearl - here apparently the bottled water we were given on arrival was the "welcome drink" and not another complimentary drop was provided during the stay... oh that's right - unless you request water when none comes from the taps.

Power cutoffs: OK - so this may not have been a deliberate cost cutter but, after the list above, we started to joke about the power being cut off every afternoon around happy hour time so that guests had no choice but to go down to the bar which was conveniently powered by a generator. Happened three afternoons out of four during our stay.

Also worrying were the lengthy water cutoffs which happened twice during our four night stay. Whilst it was fine to swim in the pool to freshen up instead of a shower, we quickly ran out of options for toilets. Hotels in locations where the water supply is not reliable really need to implement procedures that at least allow the main toilets to be flushed - a few buckets of river water in the cisterns would do the trick for the short-term.

On a positive note the restaurant, bar and activities staff were excellent - always friendly and engaging with guests. The happy hour cocktail range and prices were also good. The location is excellent and not as isolated as other resorts in Fiji - plenty of interesting activities in the reort and surrounding area.

The resort is beautiful but we felt let down by the experience.

Room Tip: Wait for a bit until the new owners become established.
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  • Stayed: October 2012, traveled as a couple
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3  Thank Coasties99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

Have just returned from spending 5 nights at the Pearl. It was one of the most relaxing holidays we have had!
The staff are extremely friendly, courteous and seem to really enjoy their jobs. We were greeted with a nice cold bottle of water, which was just what we needed after the long trip from the airport. Amazingly, the reception staff knew exactly what was included in our package, which was a nice surprise! Registering was quick and easy.
Our room (oceam view) was very comfortable, and the shower great. Unfortunatley, the bathrooms lack ventilation and exhaust fans, but a minor issue really. The resort is older, but extremely clean and very functional. We were worried our room would be noisy, as it overlooked the bar, but ot so at all.
There are lots of places to relax and we tried them all!! On a wet day, we lounged around up top on the wonderful sofas with our books, and the guy who was cleaning offered us drinks, which was perfect!
We tried all the Bures out and our favourite was the one with the 2 lounges overlooking the ocean! The pool is immaculate and a good size for all, with a great poolside bar and a shallow end for the littlies.
Happy Hour is great with a selection of cocktails at half price each day, as well as wine and beer. There is always entertainment and the Fijian singers were wonderful!
the food is good and there is a choice of 2 restaurants for dinner. We went to the Lovo dinner, which was followed by a Meke- a performance of Fijian dancers. It was a great night.
The Spa is lovely and we enjoyed a relaxing massage.
We would definitley recommend a visit and we will be returning!
Thank you for a wonderful and relaxing break!

  • Stayed: October 2012, traveled as a couple
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2  Thank OzsunriseQld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pearl Resort

Address: Queens Road, Pacific Harbour, Viti Levu, Fiji (Formerly Centra Resort)
Location: Fiji > Viti Levu > Coral Coast > Pacific Harbour
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 Hotels in Pacific Harbour
Price Range: $84 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Pearl Resort 4*
Number of rooms: 210
Official Description (provided by the hotel):
Set on one of Fiji's longest sandy beaches and surrounded by lush tropical gardens, The Pearl Resort is an idyllic escape in the heart of Fiji's adventure capital of Pacific Harbour. The chic and stylish Fiji accommodation will set the perfect mood for your perfect holiday with Ocean, Marina or Garden View rooms and Penthouse Suites available to choose from while Internationally acclaimed chefs create diverse menus that reflect both local and international cuisine in no fewer than six on-site restaurants including the signature fine dining restaurant, Seduce. Synonymous with romance, The Pearl Resort is the perfect location to host a Fiji wedding and provides couples with some of the best wedding packages in Fiji. These include a variety of venue options such as the elegant beachfront chapel and a dedicated wedding coordinator to help ensure everything runs smoothly. Whether you're looking for an adrenaline charged adventure holiday or a luxurious vacation to relax, unwind and recharge, The Pearl Resort is the ultimate holiday destination for the discerning traveller. ... more   less 
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Also Known As:
The Pearl South Pacific Hotel Pacific Harbour
Pearl South Pacific Harbour
The Pearl Resort Fiji, South Pacific - Pacific Harbour

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