Having had a great holiday with my small family of self and children the previous year on Fiji's Coral Coast we were really looking forward to our stay on this island but we were very disappointed and it's put us off Fiji as a holiday destination. The website seemed to say we could get there on the day we arrived in Fiji, but that's only if money is no object to you (that part wasn't mentioned). We arrived at the airport in the early afternoon only to find the last regular boat to the island had already left....and we could charter a launch if we wanted but at huge expense. That left us in the situation of having to organise a night on the mainland at short notice and the same (due to the same problem of boat and plane timetables not exactly dovetailing) for the way back. At the hotel where we over-nighted we met a young couple who'd just had their wedding on the island and were expressing disappointed about the way that had been handled by the resort staff, with several of their guests not attending from being told there was no accommodation for them, when in fact there were plenty of rooms available. When we eventually got to "Treasure" and tried to discuss our issue, the extremely unfriendly front desk staff showed no concern whatever. I eventually got hold of the manager who breezily said "Oh yes, that happens to a lot of visitors who book over the internet and through online agents." He also admitted their own website was less than clear on what arrangements to make about flight times, mainland accommodation etc. and needed review. Somewhat flabbergasted about the casual attitude towards this, I nevertheless anticipated a refund of at the least the last night's accommodation I'd had cancel, but that never eventuated. The whole incident certainly put a cast over our holiday. Considering this is largely a resort for families, knowingly leaving families at risk of turning up in a foreign country to find they can't get to their booked accommodation seems pretty appalling to me. The very ordinary menu offerings in the restaurant didn't help. If you do decide to stay, stick with the flambe restaurant which does offer good dining, albeit shut away from other diners. There's also not a lot to do if it rains (which it may, being tropical) as water-based activities will be cancelled. High praise for the kids club staff, however, who were lovely with the children.
- Official Description (provided by the hotel):
- Set on a coral and sand fringed atoll within a stunning marine sanctuary, Treasure Island is one of Fiji's most iconic resorts, with over 40 years' experience in providing hospitality and friendship to travellers from across the globe. The island caters especially to families, honeymooners and true romantics seeking a unique and unforgettable island holiday experience. Treasure Island is one of the only resorts in the Mamanuca Islands to offer same day transfers, which means that you arrive on our island paradise the same day you arrive in Fiji. Treasure Island is unique as our traditional land owners, the Nakelo Clan, own 50 per cent of the resort and members of the clan hold many key positions, so our team (or as they prefer to be called, hosts) have a vested interest in delivering a truly authentic Fijian experience. This genuine hospitality is contagious and the main reason we have so many return guests. In fact one couple has visited us 85 times! Why don't you come experience for yourself what is unique and special about our island paradise. ... more less
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- Also Known As:
- Treasure Island Hotel Treasure Island
- Fiji Treasure Island
- Treasure Island Fiji