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“Uncaring management and front of house staff”

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Treasure Island Resort
Kent, United Kingdom
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Uncaring management and front of house staff”
Reviewed March 16, 2013

Having had a great holiday with my small family of self and children the previous year on Fiji's Coral Coast we were really looking forward to our stay on this island but we were very disappointed and it's put us off Fiji as a holiday destination. The website seemed to say we could get there on the day we arrived in Fiji, but that's only if money is no object to you (that part wasn't mentioned). We arrived at the airport in the early afternoon only to find the last regular boat to the island had already left....and we could charter a launch if we wanted but at huge expense. That left us in the situation of having to organise a night on the mainland at short notice and the same (due to the same problem of boat and plane timetables not exactly dovetailing) for the way back. At the hotel where we over-nighted we met a young couple who'd just had their wedding on the island and were expressing disappointed about the way that had been handled by the resort staff, with several of their guests not attending from being told there was no accommodation for them, when in fact there were plenty of rooms available. When we eventually got to "Treasure" and tried to discuss our issue, the extremely unfriendly front desk staff showed no concern whatever. I eventually got hold of the manager who breezily said "Oh yes, that happens to a lot of visitors who book over the internet and through online agents." He also admitted their own website was less than clear on what arrangements to make about flight times, mainland accommodation etc. and needed review. Somewhat flabbergasted about the casual attitude towards this, I nevertheless anticipated a refund of at the least the last night's accommodation I'd had cancel, but that never eventuated. The whole incident certainly put a cast over our holiday. Considering this is largely a resort for families, knowingly leaving families at risk of turning up in a foreign country to find they can't get to their booked accommodation seems pretty appalling to me. The very ordinary menu offerings in the restaurant didn't help. If you do decide to stay, stick with the flambe restaurant which does offer good dining, albeit shut away from other diners. There's also not a lot to do if it rains (which it may, being tropical) as water-based activities will be cancelled. High praise for the kids club staff, however, who were lovely with the children.

  • Stayed September 2012, traveled with family
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Helpful?
5 Thank Imogen264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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824 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (223)
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Perth
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 13, 2013

Treasure Island was such a fantastic Fijian experience. There are fancier resorts in Fiji for sure but Treasure Island was exactly what we were looking for, with beachfront bungalows overlooking the sea on this beautiful Island. The food, the people, the entertainment, all fantastic!
Check out my video link to see why we love Treasure Island so much.

Copy this link into You Tube http://youtu.be/Zd24Frt6erA

  • Stayed August 2012, traveled with friends
    • Value
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Helpful?
4 Thank GlennWPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rutherford, New South Wales, Australia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 10, 2013

I got married on Treasure Island late last year.

The island itself is incredibly beautiful. The water is like like crystal and reflects the lovely blue sky. There are plenty of palm trees and nice hammocks that you can rest in. The pool, while not huge, is one of the best I've ever seen. Also, being a tiny island in the middle of the ocean, there aren't any bugs or dangerous things.

The service and accommodation are where this place ranks poorly. Some of the staff seem happy and go out of their way to make your stay more enjoyable. On the other hand, there are some that are clearly unhappy to be there. Some are also quite rude and disrepectful. There are no proper windows on the burees, only shutters, and we heard one of the staff members listening to us on the night of our wedding!!! The guy who drove the jet boat also got us completely saturated on the way over from the mainland. I found it sort of funny, but they should ask before they purposely crash you into waves and get you covered from head to to in salt water. The rooms are also quite old. Some have been renovated, but it's still sub-standard by Western standards. Note that they don't advertise themselves as a 4 or 5 star hotel, but they certainly charge like one.

Perhaps the biggest disappointment was the food. It, too, was expensive. It always arrived late and cold. It got the point that I had to ask for my food to be delivered hot upon ordering. You shouldn't have to do that! There is nowhere else to eat, so you're stuck with what they offer. It made me so angry.

Also, the beach, while beautiful, is full of sharp coral. It's not a big problem, but where thongs at all times and I sliced my foot open on the second day.

If you're on a budget and haven't been to Fiji before, I'd say stick with this place for its natural beauty. If you're after the Hilton Hotel experience, you should go somewhere else.

Room Tip: Ask for a room on the less rocky side of the island.
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  • Stayed November 2012, traveled as a couple
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Helpful?
10 Thank RocketMan87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winmalee
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 25, 2013

Fantastic Island getaway, the people who staff Treasure Island remember you name and give great customer service. The pool is so enchanting you can spend all day in and around it with a view that is picture perfect. Bure's are comfortable, large, stylish, close to the beach and it's another world to wake in. Peaceful with magnificent beach for swimming and water activities. The snorkelling and reef fishing a must here. The food is good, we suggest full board, the Kokonda delicious. We loved Treasure Island and hope to return soon.

  • Stayed November 2012, traveled as a couple
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Helpful?
3 Thank PandNwedidit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 31, 2013

dont go there to stay! you pay top dollar for a resort build in the 70s! the rooms are crap, and food & service is not up the scratch. The pool and decking area is horrible. Watch out for splinters!!! Sure your on a beautiful island surrounded by beautifull blue water but if your keen to visit, just do a day trip of island hopping. We hated our stay and forfeted 2 nights accomodation to get back to the main land.

  • Stayed October 2012, traveled as a couple
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Helpful?
8 Thank Casey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caloundra, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 29, 2013

After being so thoroughly pampered at the Sofitel at Denarau and then on the Reef Endeavour cruise around the Yasawa Islands for 7 nights, we decided to finish our holiday having two nights on Treasure Island. It was overwhelmingly disappointing. The staff looked as if they really didn't want to be there, having said that, given the appearance of their staff compound, perhaps that is understandable; guest accommodation was very ordinary for nearly $500.00 a night, and we were only relieved that we had not booked to stay any longer, we were very happy to leave. It's a great pity that the resort is so rundown as it is a beautiful island with so much potential. We are told, since returning home, that it was great resort 20 years ago and we can well imagine that that was the case. The only positive thing about the island is the spa - the staff are truly wonderful. However a word of advice, if you do decide to go to this resort and pre-pay for your meal plan, ensure you take your confirmation of this with you - one of the first things that happened to us was reception trying to make us sign-up for them again - they had no confirmation of this - we had to prove we had already paid!

  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
3 Thank ManagerBelairePlace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney Australia
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 20, 2013

Bula we returned to treasure by helicopter the day before the cyclone was announced, for those who love and enjoy treasure as we have over the last 30 years it retains its charm. We loved the flight in, swam in the clear warm waters, were greeted by Henry, loved seeing lasani and monika in the dining area, the food was fine. Unfortunately we only had two days before the cyclone hit, so we raced back to the solid Sheraton for protection. We will be back !
Vinaka
Kylie Baldock

  • Stayed December 2012
    • Value
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Helpful?
Thank KylieBaldock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Treasure Island Resort

Property: Treasure Island Resort
Address: | Mamanuca Island, 2210, Fiji
Location: Fiji > Mamanuca Islands > Treasure Island
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Treasure Island
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Treasure Island Resort 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Set on a coral and sand fringed atoll within a stunning marine sanctuary, Treasure Island is one of Fiji's most iconic resorts, with over 40 years' experience in providing hospitality and friendship to travellers from across the globe. The island caters especially to families, honeymooners and true romantics seeking a unique and unforgettable island holiday experience. Treasure Island is one of the only resorts in the Mamanuca Islands to offer same day transfers, which means that you arrive on our island paradise the same day you arrive in Fiji. Treasure Island is unique as our traditional land owners, the Nakelo Clan, own 50 per cent of the resort and members of the clan hold many key positions, so our team (or as they prefer to be called, hosts) have a vested interest in delivering a truly authentic Fijian experience. This genuine hospitality is contagious and the main reason we have so many return guests. In fact one couple has visited us 85 times! Why don't you come experience for yourself what is unique and special about our island paradise. ... more   less 
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Also Known As:
Treasure Island Hotel Treasure Island
Fiji Treasure Island
Treasure Island Fiji

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