My new wife and I went to Fiji after travelling around the world, for a relaxing getaway before heading home.
There were some good aspects to the hotel, but some very bad things that just ruined the whole experience for us. The worst of which being the theft of our property by some of the staff at the resort, but I will get to that.
First some bad, we arrived early, and had to wait for our room to be ready, but wasn't too bad as we were able to lounge around one of the pools and have a drink or two while we waited. Once we got to our room though, we found we had two double beds instead of the kings sized bed I thought we would have. Not ideal for our honeymoon. When I approached the reception in regards to this, I was told that there was nothing they could do, that is what we paid for, and to get a room with a bigger bed we would have to pay an extra $70 a night. We made do, pushing the beds together, and I guess that was our fault somewhat for booking the wrong room.
Other than that, we stayed in one of the Ocean View bures, which was very clean, and well presented. The air con was great given the very humid conditions outside.
Because we were on an island, the choices for food and meals were very limited. Breakfast was included with our room, and was a very good buffet with anyting and everything you could want for breakfast.
Lunch and dinner you had the choice of two restaurants or a buffet. we decided to stick with the buffet as this was the cheaper option. It was $22 for lunch, each, and $44 for dinner, each. There was a differant meal each night, and were very nice meals.
Other than that, there were no other food options, other than a small shop that should some chips, chocolates etc. If you wanted a snack or something to eat between meals, as we often did, there was nothing available.
The service was very laid back, and at times non-existant. The Fiji people are very laid back, and if you want a drink, you had to go to the bar yourself and get it. I am not lazy, but when I am paying good money to relax, I was expecting a little more.
The people and staff though were very friendly, and easy to get along with.
While we were there, there were not many people on the island with us, which meant that nearly none of the activities would run. They were always posted on the board in the morning, and my wife and I would turn up to find nobody there, not even a member of staff, which was a little disappointing.
Now, to the part that absolutely ruined our trip. On the day of our departure, we were told to leave our bags outside our room for the baggage porters to collect and take down to the pier. We did as instructed, having four bags. We had two large bags, which were locked, thank goodness, and two smaller bags, which we had no locks for.
We saw the staff attend at the bure to collect our bags, and assumed they would be safe. We went down to the pier when it was time to board the boat, and checked to make sure our bags were there to be loaded. From that time on, our bags were always in our sight, with the only time they were not being prior to getting to the pier when they were in the custody of the resort staff.
When we arrived at our next hotel, we discovered that items were missing from our bags. It was only small items that were taken, but things we had collected on our travels, clothing, hats, a pair of shoes and some expensive hand made chocolate.
The most disappointing aspect of this was the reponse we received from the resort. I forwarded an email via the website in regards to the theft, and when I received no response in the following few days, I ended up ringing the reosrt and speaking to management, who advised me she was aware of the issue. I was told to send an email directly to this person and she would have a response for me in 48hrs. After 48hrs, I sent another email via the website as I had still not received a response, and was told to send another email to this same person.
It has been nearly a week, and I am still waiting for a reply to my complaint.
So all in all, we did have a relaxing and enjoyable time on the island, apart from a few of the things detailed here, but if you are going to visit this resort, I suggest you lock your bags.
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