After a wonderful realxing week at the Shagri-La Fijian we arrived at Plantation Island in shock. The entire 'resort' is completely rundown. You could see how this place was nice a few years ago but there has been no money spent on maintenance in a long time. We were not expecting a 5 star resort. When we booked with our travel agent we asked for a family friendly island... BIG MISTAKE! We only lasted 1 night and knew we could not stay in that room another. We asked to be moved to another room and offered to pay the difference, but we were told the 'resort' was fully booked. The manager offered to move us to a 'BEACHFRONT HOTEL ROOM' which was exactly the same as the room we had with a water view... Still a dump! She said there was nothing else and our only choice was too leave. They offered us no help in finding alternative accomodation. We called Eunice at Captain Cook Cruises and she said they would be happy to come rescue us. 5 minutes later, the manager from Plantation called us again and said she had magically found another room for us. It was too late, we had already booked and paid for the cruise. We spent a wonderful 3 night cruise around the Yasawa Islands followed by a couple of fun relaxing nights at the Raddison Port Denerau which were both fantastic. It cost us a fortune but it was worth saving our Fijian experience from disaster.
In our 24 hours of holiday hell, we experienced the most stomach turning revolting food I have ever been served.
Our agent booked us the standard 'HOTEL ROOM',.... BEWARE~!~ What a dump... a relic from the 1950's. The A/C barely worked, the floor was dirty, the fans were noisy and the 'bottled' water provied in the room was opened and apparently refilled from 'who knows where' each day. The room was not of a 3 star standard and I have stayed in backpackers that were a better standard. It was like we were trapped in an old Elvis movie! The sheets were pilled and had old blood stains on them, the bed was as hard as a rock, there was no water pressure in the shower and the gardens outside our room were so poorly cared for they were just sand. We had to walk through dirt to get to our room. One other guest commented 'You're out the back of Beirut' because it's all sandy. NOT NICE!
As for the resort, it was so delapidated, the stuffing was coming out of the cushions in the dining room chairs, the roof over the bar was falling in, there was scum around the edge of the pool so thick people were writing their names in it and the lifesaving ring was missing. Another guest commented to us he had been there a year ago and couldn't understand how the place had gotten so bad so quickly. He was covered in sea lice bites so badly he needed an adrenalin shot. Stairwells leading up to the top story of the hotel were blocked off, as was the viewing platform above the watersports and shop because they were unsafe. The hotel manager said this was recent and temporary but it looked permenant to me... they had been painted over!
The cocktail glasses hanging over the bar were opaque and covered in scum so we only drank bottled drinks for our stay.
As for the food, where do I start? One staff member proudly told me they reuse the butter from the dinner tables at breakfast where I found it floating in a bowl of water.. Gross! The buffet food was inedible so we thought we would order from the ala carte menu at lunch before we were rescued. The burgers were soggy. How do you make a burger soggy??? The bun was wet. The fish was dry and looked like it had been refried several times. The 'club sandwich' was made from tin ham and pureed chicken between 2 slices of toast. We were charged FJD$91.00 (not refunded) and we had to send it back.
While we were waiting to be rescued, we witnessed a young girl being swept out on a kayak while a watersport employee in uniform watched without rendering any assistance. My husband helped pull her onto the jetty while another guest on a kayak helped her mum. Thankfully the tearfull girl was shaken but unharmed... and the employee didn't even bother to check how she was.
There was no apology for this horrible experience, just a letter from the manager, Hannah, full of excuses. This is not the place you go to to be spoiled and to relax. You even have to pay a deposit for a beach towel... I've never heard of such a thing. I am sure Hannah will respong to this with another list of pathetic excuses, however,
IF YOU HAVE BOOKED A HOLIDAY AT PLANTATION ISLAND.... GOOD LUCK!
Do yourself a favour and cancel, call Catain Cook Cruises... you'll have a much better time.
Specialist Holidays were no help either. We got a refund for 2 nights accomodation.. A total of $200. What a joke. I would never book a trip through them again.
- Official Description (provided by the hotel):
- Nestled on the 553 acre island of Malolo Lailai, part of the Mamanuca Group of Islands, Plantation is surrounded by 23 acres of tropical gardens, coconut palms and white sandy beaches that front a beautiful sheltered lagoon. Plantation offers several accommodation options to suit most budgets, and is great value for families, students and fun loving couples. Most of the activities are complimentary including the 'Coconut Kids Club'. Come experience the friendly Fijian hospitality! ... more less
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- Also Known As:
- Plantation Island Hotel Malolo Lailai Island
- Plantation Island Malolo Lailai
- Island Plantation Resort
- Plantation Island Resort Fiji/Malolo Lailai Island