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All reviews guest experience manager tropic surf water sports bull sharks food waste general experience f b perfect stay spa treatments food and beverage manager homemade ice cream kids club light switches private plunge pool boat transfer this beautiful resort star resort
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Reviewed December 6, 2019

This beautiful resort has a potential to be great but lacks details of 5 star resort.
I would rate this place 4.25 star resort.

Pros:
-Our GEM (general experience manager) Tingi was very attentive.
-Friendly staffs overall.
-Great spa experience with professional staffs.
-Beautiful sunsets every night.
-BBQ night was my favorite dinner.
-Nice room and great cleaning service.

Cons:
-Too many flies everywhere. It’s impossible to eat food without coulple flies on your dish which is quite disturbing.
-We paid $480 for a boat transfer for 2 people which was fine but we shared a boat with their employees which made me feel like I’m in a shuttle bus and not getting 5 star hotel experience.
-They had a sushi and sashimi night and the food they provided was sub par supermarket made sushi which was really disappointing. It honestly tasted like if I made Fijian food which means chef had no idea of how sushi should taste like. Also please don’t call that cabbage thing kimchi as a Korean I cannot remotely relate the taste.
-I was relaxing by the pool and there were couple times staffs are spraying insect repellents for 30 mins which was really loud also another time staffs were mowing the lawn which was quite loud and distracting. I think they should be doing this early in the morning not middle of the day when people are trying to relax by the pool.
-It could have been great if resort was equipped with sun screen and have them available for public use since sun is really strong on this island.
-It could have been great if cold towels were available throughout the resort which I think other 5 star resorts usually provide.

Date of stay: December 2019
2  Thank hkim5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaWinger, Resort Manager at Six Senses Fiji, responded to this reviewResponded December 7, 2019

Bula hkim5,

Thank you for your review!

Aren't we lucky to have such a fantastic team who are all very friendly, as is the Fijian way! We are glad that Tingyi was able to provide some attentive, personal service to you as your GEM throughout your stay with us.

We are sorry that the misting and fogging for mosquitos was disruptive for you, as we try and do this at the most optimum time of day when any mosquitos are active, which is late afternoon just prior to sunset. We also have a pest control programme for sand flies, flies, etc which is what the team are spraying for each day to allow for guest comfort.

We offer our shared/scheduled, and private/non-scheduled boat transfers, and allow a maximum of 4 Hosts per run with guests onboard for the scheduled transfers. We apologize that this felt more of a shuttle experience, and recommend guests book our private transfers, should they wish to be the only ones onboard with the boat captains.

Sunscreen is for sale at our Boutique as well as in the Wellness Village, with bottles available complimentary for guest use at Tovolea Bar. We will make this more prominent for our guests so that they know they are able to ask any of our friendly hosts for assistance in locating this.

We are constantly developing ourselves, and therefore truly appreciate the feedback you have shared with us.

We are glad that overall you had a memorable experience with us, and do look forward to welcoming you back in the future,

Vinaka,

Fiona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2019

We absolutely loved our short stay at Six Senses Fiji and would certainly recommend this property to others. It really is the definition of 'bare foot luxury'.

Our ocean front villa was clean, comfortable and luxurious and fitted out with everything to make a stay homely and romantic: large private plunge pool, indoor and out door showers, an outdoor oversized bathtub, double vanity, king sized four poster bed with views of the ocean, his and hers wardrobes, safe, lounge area, impressive mini bar along with wine fridge and tea and coffee making facilities (nespresso). For those who need to stay connected there is a TV and super fast wifi. No old fashioned light switches in this room - everything from lights, to blinds to air con and fan at the press of a button. Impressive.

Also impressive is the Resort's commitment (wherever possible) to locally sourced produce, much of which comes from the Resort's very own nursery, herb gardens and orchards. They even have their own chickens (Cluckingham Palace!) and Bee Hives. Breakfast was a particular highlight - the creativity of the Six Senses breakfast has set a new benchmark.

There is so much to do you'd never get bored: world class surfing, scuba diving, snorkelling all within easy access. Hiking trails, yoga, spa, gym, library and so the list would go on. We wished we could have stayed longer to sample everything on offer.

Thank you to Frans and Fiona and the rest of the team. We had a great time!

Date of stay: November 2019
Thank tokorikidiving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaWinger, Resort Manager at Six Senses Fiji, responded to this reviewResponded November 15, 2019

Bula Tokoriki D,

Barefoot luxury is how we like to do things at Six Senses Fiji, and it is so great to read that you had exactly that experience with us! Our Villas and Residences are well equipped with everything you need for an island escape, with a few extra mod-cons to really spoil our guests.

Sustainability is part of our culture and is something that we continually develop as we go to ensure we are doing the best for our surroundings and at the same time giving our guests a truly unique experience. Cluckingham Palace is a favorite for the guests to collect fresh eggs in the morning!

We do have a wide range of activities, and a beautiful island to be explored, so please do come back and visit us soon as we would love to share our slice of paradise with you again!

Vinaka,

Fiona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2019

I spent two days at Six Senses Fiji for my friends birthday. The staff here are incredible. The Resort Manager Frans is a long-time Six Senses expert and is transforming the team and the resort. He is extremely professional and impressive. The head of F&B is also a stand out team member. He served us each night and took care of everything we needed - including surprising us with a thoughtful and stunning birthday meal together with cake and wine. The team made the trip. Thank you to Frans, Laurence and the rest of the team.

Date of stay: October 2019
    • Value
    • Location
    • Service
3  Thank JamesAshwell2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaWinger, Resort Manager at Six Senses Fiji, responded to this reviewResponded October 23, 2019

Bula JamesAshwell2,

Vinaka vaka levu, we are glad you enjoyed the poolside birthday celebrations we arranged for you last week!

We are thrilled to have Frans and Laurence as part of our Six Senses Fiji family, and it is great to see how they both had such a positive impact on your experience with us - we will be sure to share this with them, as well as the rest of the team.

We do hope to welcome you back again, and hope that your birthday celebrations in our sister property in Yao Noi are just as special as your experience with us!

Vinaka,

Fiona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2019

Six senses Fiji was a true blessing to close our honeymoon. Besides the paradise that is fiji, the resort is built in such a way that matches all the beauty surrounding. The true gem of this resort are its employees. Everyone knew our names from day one and were always effortless in meeting our requests.

A special thank you and appraisal to our GEM, Lusia, who always made sure everything in our stay was perfect, and to Lawrence (one of the Managers), who was a true delight to chat with, always ensuring we were having the best experience in six senses.

Pros:
-food, unlike other places in Fiji is amazing! (the crab omolete and eggs benedict were amazing at breakfast!)
- the staff is super friendly and always willing to help
- the rooms are delightfull and the beachfront villas are the best!
- spa offers the best massages and yoga classes

improvement points:
-wifi is slow at times... but who really cares when you are in paradise?

overall it was a perfect stay and we wouldn't change anything!

Room tip: beachfront villas are worth the investment
Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
1  Thank MadalenaCarvPisoeiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaWinger, Resort Manager at Six Senses Fiji, responded to this reviewResponded October 18, 2019

Bula MadalenaCarvPisoeiro,

Vinaka vaka levu for taking the time to write your review!

We couldn't agree more with your comments on our beautiful hosts being at the heart of our resort, and really delivering the magic to our island paradise! Lusia and Laurence are both stars, and we will ensure that your comments are passed on to them - they will be delighted to know that they had such a positive impact on your adventure with us!

We hope to welcome you back again in the future, you know where to find us!

Vinaka,

Fiona and the team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2019

My family and another family shared residence 37.

Positives:
-Friendly staff (especially the food and beverage manager Lawrence)
-kids club was great, lots of variety in activities for the kids to do
-layout of the resort around the central pool and restaurant
-easy access to bicycles
-quality of food is generally high
-the guys at tropic surf were great (Angus and Ryan)

Negatives:
-wifi was poor
-electricity in two of the rooms in R37 was patchy during our stay
-resort uses golf buggies to get around, they were often very slow in getting to our residence to pick us up when requested.
-food order are often forgotten or super slow (fiji time)

Date of stay: October 2019
    • Location
    • Rooms
    • Service
Thank Waners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaWinger, Resort Manager at Six Senses Fiji, responded to this reviewResponded October 13, 2019

Bula Waners,

Vinaka and a big thank you for your review!

Friendly staff being at the top of your list sums up our team and the family atmosphere that they provide very well. We will ensure your comments are shared with Lawrence, Ryley and Angus!

The team at Grow With Six Senses, our Kids Club, focus on ensuring that the little ones have a fun and educational experience while with us, focused around the fundamentals of wellness and sustainability! We are so pleased your team ensured this!

Your comments for improvement are noted, and although we like to encourage everyone to make the most of our beautiful outdoor surroundings, Wi-Fi is always popular at certain times of day and therefore can tend to slow down- we do hope this, along with the other areas of development you have highlighted did not have too big an impact on your stay!

Hope to see you again soon with the family!

Vinaka,

Fiona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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