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“Cleaner than most 4 star hotels”

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Best Western Saraland Hotel & Suites
Ranked #4 of 11 Hotels in Saraland
Certificate of Excellence
Reviewed May 21, 2012

The bed was comfy ,room was super clean, and wifi worked great.Only bad things were no outdoor pool and air conditining was cutr off in common areas. Staff was friendly

  • Stayed: May 2012, traveled on business
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Thank ray r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best-Western_Team, Manager at Best Western Saraland Hotel & Suites, responded to this reviewResponded October 22, 2012

Thank you for your comment. I am glad that you found your guestroom clean and enjoyed the friendly service. I have shared your air conditioning comment with my team.
I look forward to your stay with us in future, and again thank you very much for choosing Best Western Motorsports Inn at Saraland.

Zaeem Farooq
Marketing Manager - Best Western Motorsports Inn and Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 - 253 of 270 reviews

Reviewed May 11, 2012

Stayed here with Family two nights in April 2012 . Booked for 5 people(the max) for a 2 Queen Bed Suite. Stayed with 6 people (4 kids). They have a sofa bed which is not comfortable or would have given the property the highest rating. It is on par with other mid level hotel chains.A solid 3 star hotel. It is Right next to a local seafood restaurant and a Ruby Tuesday's restaurant. Fast food chicken (Foosakly's a local chain which has good tenders) is across the street. BBQ is about 1 mile to the West. McDonald's about 3 miles to the East. Walmart is less than 1/2 mile away. The hotel indoor pool is extremely nice. they have breakfast that is standard hotel fare. Nothing to write home about with the breakfast. Eggs sausage patties, breads, ceral, Yogurt, Waffles, Coffee, Juice. The hotel is in a nice area and well lit. They have a business center with 2 computers and free WIFI (which I did not try)

  • Stayed: April 2012, traveled with family
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Thank bamatrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2012

We stayed here one night while driving between locations. The room looked updated with brown and teal fabrics and appeared clean. The bed was comfortable, as was the room itself. The bathroom was small, but adequate. We stayed at a BW in a different state a few nights later, for the same price, and it was nowhere near as nice as this one. We would stay here again if in the area.

  • Stayed: March 2012, traveled as a couple
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Thank eatshoptravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2012

I checked in the Best Western at Saraland around 6 pm and the check in was very good.
The lady who checked me in was very nice and a pleasure to speak with. The room
was very nice, clean, and the bed was very comfortable. I was disappointed on the
breakfast that we had. I ate at 6:15 a.m. and there was only 1 egg left that was burnt, but
the sausage was very good, and they had yougart. I was disappointed that I was not able
to get orange juice, as it was not working. After checking out, the check out person was
not very friendly, never asked how was the stay, thank you, come back or anything. But, who knows, maybe I woke her up. I would stay again, but the main reason I stayed was the special they are having stay 3 nights and get 1 free. I was able to stay 3 nights this week
at Best Western but 2 of the nights was in La.

  • Stayed: March 2012, traveled on business
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Thank mojoVillaRicaGa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2012

I first started staying at this facility back in January and had no problems until the night of March 26. My mom and I had check in on the 23 and actually checked out Monday the 26th. We were in room 319. After checkout we were on our way to visit my terminally ill grandmother who lives in Mobile and received a call that she was being taken to the emergency room of a local hospital. After visiting my grandmother in the hospital my mother and I decided to stay another day. We arrived back at Best Western around 10:00 p.m. and given room 319 without even asking. It was unbelievable to be given the same room without asking. My mother turned down her bed ready to jump in and said it looks like the sheets aren't clean on my bed. I did noticed a little crumbs on the sheets and we both did not think much about it. When I got ready to turn down my bed, the cover to my c-pap machine mask was in the sheets. I did not even know I had left it! The mask cover in the sheets was confirmation the sheets had not been changed on the bed. I immediately called the front desk and told them what had happened and was offered cleaned sheets but would have to put them on myself. Since my mother and I knew that we had sleep on those sheets the nights before we did not need them. The next morning at checkout I told the morning desk clerk what happened and he already was aware of it and I immediately told him that we should not have to pay for the room. He called his manager and we were offered 1/2 price and was told the housekeeper who supposingly cleaned the room was fired by the management. My mom and I will not be staying at this establishment again for fear of their housekeepers not changing sheets after people check OUT! When I asked where was housekeeping supervisor to check behind the cleaning of the rooms I was told the supervisor was off the day the sheets were not changed in room 319. I don't know about the rest of you but I do not want to sleep on sheets slept on by some STRANGER! Who knows whether they fired the person! Another thing I noticed the rooms, and I have stayed in different room numbers at this hotel, appears to be clean but looking closley, I noticed the top of the microwaves are not clean, hair is left on the bathroom floor and in the tub, tv glass is smeared, dust in on lamp shade and base of lamp. This hotel is being half cleaned by the housekeeping staff. This could be a very nice establishment if the problems are resolved.

Room Tip: Higher floors have less noise.
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  • Stayed: March 2012, traveled on business
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1  Thank LaQuita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2012

We stayed at this hotel for 9 nights during a tennis tournament. The rooms were spacious and modern. Our room was cleaned every day before we returned in the afternoon. It is not located by a ton of restaurants but it is down the road from Walmart and right next to the interstate. I would recommend this hotel to a friend.

  • Stayed: March 2012
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Thank smithal12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2012

I typically stay in a Hampton Inn or Holiday Inn Express, but, I was traveling for business and thought I'd try and be frugal when I saw prices for the area. I chose the Best Western and crossed my fingers... This could be a regrettable choice, however, when we pulled up and walked in---- Wow!! Was I surprised, it was well done and modern, clean and front desk employees were extremely helpful in helping us decided dinner and outing for later that evening,

Rooms were clean and well appointed. Flat screen tv and soft duvet, the AC worked overtime and we should have asked for another blanket, otherwise it was perfect and that was our own fault for turning down AC so low! Enjoy... Also, another plus is The Oyster House right nearby and the fact that this was right off interstate,

  • Stayed: February 2012, traveled on business
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Thank pescado96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Saraland Hotel & Suites

Address: 1118 Shelton Beach Rd, Saraland, AL 36571-3016 (Formerly Best Western Motorsports Inn & Suites)
Phone Number:
Location: United States > Alabama > Saraland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Saraland
Price Range: $69 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Saraland Hotel & Suites 2.5*
Number of rooms: 73
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