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“Great hotel and amazing hospitality”

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Holiday Inn Express Hotel & Suites Prattville South
Ranked #7 of 15 Hotels in Prattville
Certificate of Excellence
Reviewed December 4, 2013

We stayed for 4 nights. The first night was awful, the man next door was sucking the paint off the walls snoring, and his alarm clock went off for over and hour. With two kids under 4 and driving 14 hours that was not very welcoming, but the front desk was very helpful and the man was checking out that day, or they offered to switch us rooms.

Breakfast was delicious. The lady who was attending the breakfast bar Wednesday to Friday was so wonderful, she was very attentive to the needs in the room and made sure they were all met, she even made sure to pull off some food after it cooked so our boys could get some before it was all gone again. She made them smile and they asked for her Saturday morning but I guess that was her day off. She was so joyful.

Our housekeeper was amazing. We brought a small cot for our youngest to sleep on (he falls out of tall beds) she made it up every day for him. She also made sure that while she was cleaning she out our other sons teddy bear right in the middle of his bed, thank goodness she paid such close attention to that bear , because Saturday he was left behind but we called the hotel and Susan help him at the welcome desk for us. Our housekeeper was so sweet she left us a Happy Thanksgiving note also.

The view was amazing.

All in all we would love to come back and it was very enjoyable.

It's not often you still find people who really care about your needs and aren't just at work for the paycheck, all the ladies we saw/talked to, where wonderful!

Great job!

  • Stayed: November 2013, traveled with family
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Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni F, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this reviewResponded December 10, 2013

Jennifer D,

Thank you for staying with us during your Thanksgiving travels! We love taking care of families and trying to create a home away from home, especially for the little ones. We appreciate your feedback...we actually treasure it and always use it to make adjustments to be better for every guest, every stay.

I can't help but brag...we do have an awesome team here. A successful hospitality career requires a servant's heart! Thank you for acknowledging our team's service. Appreciative guests are just as good as (if not better) than the paycheck.

We would love to have you back!!

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107 - 113 of 151 reviews

Reviewed November 22, 2013

We arrived for a business trip that would take us further south, and spent the night in Prattville because it was half way. The front counter staff was fantastic. She handled some small incidents with the utmost professionalism. We needed suggestions for dinner, she suggested several places and even gave us coupons! We will definitely be back...

  • Stayed: November 2013, traveled on business
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Thank Trisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni F, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this reviewResponded November 25, 2013

Trisa C,

Thank you so much for taking the time to share your experience with us. We greatly appreciate you allowing us the opportunity to take care of you and your group during your business travels. We love our jobs, because we love our guests. Our team would be honored to take care of your team anytime!! Thanks again for your feedback...it is priceless to us.

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Reviewed October 25, 2013

This is a relatively new HI property. You can still smell the newness in the rooms. Staff is extremely helpful and friendly. I was in Prattville for a conference and my stay could not have been better. Snack bar in lobby is well stocked. Excellent breakfast.

Room Tip: Rooms on the back side upper floors have a nice golf course view.
See more room tips
  • Stayed: October 2013, traveled on business
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Thank 1BamaBacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni F, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this reviewResponded November 8, 2013

Thank you, 1BamaBacker, for sharing your experience with us and others. We greatly appreciate your time and effort to do so, as well as you allowing us to serve you during your conference here in Prattville. We enjoyed taking care of y'all and hope to have you back again soon.

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Reviewed October 17, 2013

The Holiday Inn is a new construction overlooking a golf course. The workers are friendly. Vera, the breakfast host, is one of the most friendly and hard working staff members I have meet in my many stays with Holiday Inn Express nationwide. Her service alone is worth the stay!

  • Stayed: October 2013, traveled on business
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Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni F, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this reviewResponded October 24, 2013

Thank you so much for staying with us, Tom S. We appreciate the opportunity to serve you and are grateful to you for sharing your experience through a review. Vera is a diligent team member, and she loves her guests. Thank you for letting us know she took such good care of you during breakfast.

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Reviewed October 12, 2013

We recently attended a conference in Prattville and I dreaded an extended stay in a hotel. My experience has not always been good. After a long flight and a two hour drive from the airport, my spirits were lifted immediately by a cheerful desk clerk who made us feel, as much as she could, at home. Our room was clean, comfortable and stylish. The breakfast provided had many yummy choices especially for those of us who have to consider our weight. I do want to mention Vera, the breakfast host. She was amazing. She took the time to get to know people while trying to keep food available and the area clean. She personally greeted us each morning. All staff, including the cleaning crew was so friendly and accommodating. There are many wonderful walking trails I enjoyed after sitting all day. I recommend this hotel highly.

  • Stayed: October 2013, traveled on business
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Thank Sandra N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni F, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this reviewResponded October 24, 2013

Sandra N,

Thank you for choosing us to serve you during your conference here in Prattville. We had such a wonderful time getting to know you and your fellow conference attendees. It was certainly our pleasure to greet you and provide you with a home away from home each evening.

We are very grateful to you for the review and the recommendation. Hope to serve you again!

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Reviewed October 5, 2013

Had not stayed in Holiday Inn Express after having had poor feelings about Holiday inn brand. This has rejuvinated my thoughts. Well appointed by decorating staff to make this feel upscale. Very friendly, clean with great staff. Breakfast was well done and included in price. Outdoor pool and hot tub with nice exercise facility. Near the Robert Trent Jones Trail--Across street so hard to beat. Quiet and comfortable with a great sleep! Would stay again.

  • Stayed: October 2013, traveled with friends
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Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni F, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this reviewResponded October 24, 2013

Thank you, Dave A, for staying with us during your travels. We loved taking care of you and are thrilled that we were able to change your mind about Holiday Inn Express!

We greatly appreciate you spending the time and effort to share your satisfaction and experience with us and recommending other travelers give us the chance to serve them too.

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Reviewed September 21, 2013

Room was clean, spacious and bed comfortable. Staff very friendly, and helpful in recommending close dining choices. The hotel is close to shopping and restaurants. Breakfast bar consisted of a wide variety of choices, and kept well stocked. Great stay and would stay here again.

  • Stayed: September 2013
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Thank Climel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni F, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this reviewResponded October 3, 2013

Climel,

Thank you so much for staying with us and for taking the time to review our hotel. We greatly appreciate your recommendation, and are so happy that you enjoyed your time with us. We look forward to having you with us again. Safe travels to you.

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Additional Information about Holiday Inn Express Hotel & Suites Prattville South

Address: 203 Legends Ct, Prattville, AL 36066-7895
Phone Number:
Location: United States > Alabama > Prattville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 15 Hotels in Prattville
Price Range: $123 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Prattville South 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Prattville South is nestled quietly and conveniently next to the Robert Trent Jones Capitol Hill Golf Course less than a mile off exit 179 of I-65 in Prattville, Alabama. The hotel overlooks the golf course and has breathtaking views. All guestrooms (kings, double queens and suites) feature a microwave and microfridge, 32" LCD HD flat screen TV with DirecTV, in-room hairdryer and coffeemaker, and an iron with board. Our property features an outdoor saltwater pool, our free Express Start hot breakfast, free parking, free wi-fi throughout the hotel, 24-hour fitness and business centers. For your convenience, extensive dining and shopping options are just moments away, and Montgomery is only 15 minutes south on I-65. Wether you need to stay a week or two on business, or a night or two on your visit to or through Prattville, we would love the opportunity to fulfill your needs. ... more   less 
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