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“Excellent customer service”

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Holiday Inn Express Hotel & Suites Prattville South
Ranked #5 of 15 Hotels in Prattville
Certificate of Excellence
Monroe, Louisiana
1 review
“Excellent customer service”
Reviewed June 18, 2013

I recently booked a room for out-of-town family at this hotel. They stated the location was great and the accommodations were really nice. However, the one thing that my in-laws (who travel a lot) continued to rave about was the front desk clerk. They said his name was Jesse James, which they truly got a kick out of. They said they were greeted by the nicest, "Outlaw" ever! Ha! Both my mother and father-in-law raved about the front desk clerk. They said that he was the most helpful, and friendliest hotel clerk, they had ever dealt with. She said it was so nice to be greeted with a warm smile and for someone to explain everything. On another day, he was cleaning their room and said that his attention to detail was outstanding. They had never stayed in a hotel where the room would pass any military inspection. Finally, their last day, guess who checked them out? Yep, Jesse James! I'm not sure about the other employees who work their, but if they are anything like Jesse, you have a wonderful staff. If not, then you should hire more like him or at least let him train them on customer service! Please thank him for my parents and myself. It sure was comforting to know they were taken great care of while staying there. -- Joan R.

Room Tip: My biggest tip is to make sure you have Jesse James take care of you!
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  • Stayed May 2013, traveled with family
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Helpful?
Thank Joan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this review, June 19, 2013
Joan R,

Thank you so much for letting us know how well our team took care of your family and what an awesome impression Jesse James made on them. We all strive daily to be a great hotel guests love; and we utilize ALL feedback to learn, grow and improve. We appreciate you taking the time to share your kind words. Hope to see you with your family next time!
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142 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Columbus, Mississippi
1 review
Reviewed June 12, 2013

I really enjoyed my stay at this property, and the view of the golf course is lovely in the morning. The staff was very helpful, especially Hannah the front desk clerk. I will definitely go back my next time in Prattville.

Room Tip: Get a room with the golf course view!
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  • Stayed May 2013, traveled solo
    • Value
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Helpful?
Thank Kat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this review, June 13, 2013
Thanks, Kat G, for your review. We're pretty sure the word is out on our golf course view...sunrise is amazing! Our guests can tell that Hannah loves taking care of them; and we are so glad she helped you have a great experience here. We are thrilled you will return to us...that's the BEST recommendation of all. Can't wait to serve you again.
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Longview, Texas
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 11, 2013

We chose this hotel because it was close to the Robert Trent Jones golf course and the price was very reasonable. The location was perfect as it was close to the golf courses and just a short drive to many restaurants and places to shop. The hotel is new and well maintained. Our king room looked out of the front of the hotel and had a great view of the golf course. The room was quite large, with sitting area, mini-bar with coffee pot and refrigerator and a huge bathroom. The bed was very comfortable with several pillow to choose from. The free breakfast had everything from pancakes, eggs, bacon/sausage, breads and cereals and was kept well stocked. We would definitely stay here again and would definitely recommend it.

  • Stayed June 2013, traveled with friends
    • Value
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Helpful?
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this review, June 12, 2013
Thanks, Karen D, for your thoughts about our property. The beautiful views and convenient location make it a great place to stay and a great place to work as well! It's a wonderful little oasis with next door shopping and dining without all the traffic of the main road.

We always appreciate comments from Tripadvisor Senior Reviewers...we know you are true road warriors and have likely seen the good, the bad and the ugly; so your fellow travelers look to you for honest advice. It is an honor to serve you in your journeys!
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Manhattan Beach, California
Level Contributor
72 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 10, 2013

This is a very new hotel that is convenient to Montgomery without the city hassles. The rooms are big, the beds are firm and comfortable, and the free breakfast is acceptable,. We asked for and got a third floor room with a beautiful view of the golf course (also a great view of a very heavy down pour). The staff is young, seemed well trained, and very happy in their jobs. This is not the Ritz but a very nice place to stay.

Room Tip: Third floor, golf course side.
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  • Stayed June 2013, traveled with family
    • Value
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Helpful?
Thank polarbearx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this review, June 12, 2013
Polarbearx, love your photo...so beautiful! Thank you for your time and effort to share your thoughts with us and other travelers. Feedback is a priceless gift; and we greatly appreciate yours. So glad you enjoyed your room with a view and our convenient yet quiet new hotel. We'd love to take care of you again!
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Arab, Alabama
Level Contributor
94 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 21, 2013

This Prattville hotel is a very clean newer hotel. The lobby area is a great entry area. The room was spacious, and comfortable. The bed was a little firmer than I am used to, but not so firm that I could not rest. The soaps and shampoo products were very nice (Bath & Body products). The breakfast was a typical complimentary breakfast, but had enough to get you thru until lunch. I would definately stay here again. It definately rivaled the Courtyard which was next door.

  • Stayed May 2013, traveled on business
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Helpful?
1 Thank lwalker1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this review, May 30, 2013
Thank you, lwalker1967, for staying with us and for sharing your thoughts about us. We are grateful for your time and effort to provide us with your feedback; and we always appreciate the chance to serve travelers to our fair city of Prattville. We look forward to taking care of you the next time you're in town.
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LaFayette, Georgia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 17, 2013

Hello my husband and I stayed here the night before Mothers day. Very nice location near sports academy and clothing stores. Front desk was nice upon entrance and exit. The room towels had one or two permanent stains maybe just missed by accident shouldve been tossed. Wasn't too serious of a problem since it were the those backup small towels near the sink. The sheets and room clean. Tv , remote fridge and microwave worked. The following morning we checked out we just dropped of card and breakfast was still going on and there were pretty good options.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this review, May 30, 2013
K A,

We are so glad you enjoyed your stay with us just before Mother's Day. Thank you for the opportunity to take care of you during your visit to or thru Prattville. We appreciate you taking the time to review us and share your experience with others. We promise to take your comments to heart and put them to task in our endeavor to give all of our guests an impeccably clean guestroom and an awesome experience.
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Raleigh, North Carolina
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 21, 2013

Friends had recommended staying in Prattville to escape the hustle and bustle of the Montgomery area hotels off highway 65 or highway 85. Prattville is just a few miles north of Montgomery and worth the extra time in the car. The Holiday Inn Express sits a few blocks off of the main street. The area around this hotel has many new places to shop and eat, but it was still very quiet.. There is a golf course and a residential community behind the hotel with lots of sidewalks. Before eating breakfast, we were able to take a safe morning run in a quiet, peaceful setting.

The hotel is so new you can almost smell the fresh paint. Everything was clean and fresh. Our room was so nice that we decided to order out dinner and stay in the room. The man working at the desk was very helpful in finding a place to deliver sandwiches (Marco's Pizza). We sat back and watched the NCAA Mens' Basketball Tournament on our large flat screen TV in the comfort of our room with the best subs we've ever eaten!

After a great night's sleep, we enjoyed the complementary breakfast. The staff kept the area clean and well stocked. There was plenty of space for everyone to sit, so we didn't feel crowded or rushed. We loved this hotel so much that we already have reservations to stay at it again on our next trip through the Montgomery area!

  • Stayed March 2013, traveled with family
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Helpful?
1 Thank timeout4travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, General Manager at Holiday Inn Express Hotel & Suites Prattville South, responded to this review, May 13, 2013
Thank you so very much, Timeout4travel! We greatly appreciate the opportunity you gave us to take care of you during your travels. We also want you to know how very valuable your feedback is to us as we strive daily to provide awesome experiences for all of our guests.

We are very excited that you will be back with us. You will be surprised to see we have already added some new decorative elements, and the spring 'greens' have made our golf course view even more beautiful!

Loyal guests are priceless, and we look forward to serving you again.
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Additional Information about Holiday Inn Express Hotel & Suites Prattville South

Property: Holiday Inn Express Hotel & Suites Prattville South
Address: 203 Legends Ct, Prattville, AL 36066-7895
Phone Number:
Location: United States > Alabama > Prattville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Prattville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Prattville South 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Prattville South is nestled quietly and conveniently next to the Robert Trent Jones Capitol Hill Golf Course less than a mile off exit 179 of I-65 in Prattville, Alabama. The hotel overlooks the golf course and has breathtaking views. All guestrooms (kings, double queens and suites) feature a microwave and microfridge, 32" LCD HD flat screen TV with DirecTV, in-room hairdryer and coffeemaker, and an iron with board. Our property features an outdoor saltwater pool, our free Express Start hot breakfast, free parking, free wi-fi throughout the hotel, 24-hour fitness and business centers. For your convenience, extensive dining and shopping options are just moments away, and Montgomery is only 15 minutes south on I-65. Wether you need to stay a week or two on business, or a night or two on your visit to or through Prattville, we would love the opportunity to fulfill your needs. ... more   less 
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