Several wks ago, while on the road, I went through the drive thru for some dinner on the go.
Up the highway I discovered my order was incorrect. I called and spoke w/the mgr, who said it would be made right on my next visit. 4 wks later when passing through again, I stopped again, and to my utter delight, my order was indeed made right. I can't say enough about the integrity and pleasantness of the staff, especially the mgr. The food has always been excellent, which is why I do business there. If you are looking for great barbecue, especially sliced brisket, when passing through Prattville, then don't pass up Jim N Nicks.