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“Enjoyable business conference on the Bay”

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Grand Hotel Marriott Resort, Golf Club & Spa
Ranked #1 of 1 Hotels in Point Clear
Certificate of Excellence
New Orleans, Louisiana
1 review
“Enjoyable business conference on the Bay”
5 of 5 bubbles Reviewed April 15, 2014

The Grand Hotel is a beautiful property, not the newest, not the most impressive, but it is very well maintained and one of the best Marriott properties I have every visited. You will not find a nicer, more attentive group of employees or managers.
One situation truly made the day of a colleague of mine. She has a gluten allergy and could not eat the preplanned lunch and she had not informed the hotel ahead of time so they could prepare her a gluten free dish. The Event Operations Supervisor, Enri Dalti, quickly came to the table and learned of the allergy. A few minutes later a meal was served to the guest. She was extremely happy with the genuine concern and ease of having a new meal brought to her. She said, "Enri and Chef Deese took great care of me, they prepared a special meal just for me!"
Thank you to Enri, Chef Deese and the entire event staff for going above and beyond!

Room Tip: I stayed at the SPA building and the rooms were the best in the hotel from what I heard
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, Resort Hotel Manager at Grand Hotel Marriott Resort, Golf Club & Spa, responded to this review, April 18, 2014
We appreciate your recent visit to The Grand Hotel, Point Clear. We are very happy to learn you enjoyed your visit and felt it "one of the best Marriott's you have visited", thank you. We understand that the staff makes all the difference in any visit and we thank you for the recognition of the team members here at The Resort.
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1,093 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (390)
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English first
SC
Level Contributor
203 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed April 13, 2014

This is my favorite place to visit. It is not cheap, but I use and save my Marriott points specifically for this place. The grounds are beautiful and we caught azaleas blooming this time. The bay is wonderful, the pool is great. We had a bayview room in the North Bay House which is an older building. The room was very nice and quiet, along with a great view. Only complaint was the slow service in the pool area. |We were there on a Wednesday in April---not a busy time, but there were a good many people at the pool area with only 2 waitresses! They were running and were not able to check on their tables like they should have been. I did not blame the waitress, but the management for lack of staffing. I know every business is trying to do more with less, but The Grand should be the exception!! Otherwise, everything was perfect! Even the weather|!|!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank starketcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, Resort Hotel Manager at Grand Hotel Marriott Resort, Golf Club & Spa, responded to this review, April 18, 2014
Thank you for making The Grand your choice for well deserved Rewards visits, we are honored. We are very happy you enjoyed this your most recent visit and a beautiful time of year for all that is blooming on the grounds of The Resort. We appreciate you sharing your experiences and look forward to your return.
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Montreal, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 11, 2014

my visit to the spa was most relaxing and enjoyable in this awesome zen environment . the staff was very friendly and professional especially the spa director Susie Marquez who made sure we had a wonderful experience. This place is a gem worth visiting.

  • Stayed April 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank franny0153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, Resort Hotel Manager at Grand Hotel Marriott Resort, Golf Club & Spa, responded to this review, April 12, 2014
Thank you for recently visiting The Spa at The Grand Hotel. We are thrilled to hear the visit provided the relaxing and rejuvenating experience you deserve. On behalf of the director and team at The Spa thank you, please visit again when Zen is calling.
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York, Pennsylvania
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed April 11, 2014 via mobile

This beautiful resort property is on a point, hence the name Point Clear, in Mobile Bay. It's on the east coast of the bay so there are gorgeous subsets. Great place to walk, enjoy a drink, spend a few quiet moments on a hammock or swing. Perfectly beautiful, old south kind of place.

Stayed April 2014, traveled on business
Helpful?
2 Thank Kingjaners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, Resort Hotel Manager at Grand Hotel Marriott Resort, Golf Club & Spa, responded to this review, April 12, 2014
Thank you for your recent visit to The Grand Hotel. We are very happy you had the opportunity to relax and enjoy the many amenities to include the sunsets here at the Resort. We sincerely hope you have the opportunity to visit the area again, thank you on behalf of the staff of The Grand.
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Alabama
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed April 4, 2014

The historic old Grand is situated on a beautiful point on Mobile Bay. You can see downtown Mobile from the resort.

That said, my stay was not exactly first class, and definitely not a value. First, there was a lot of confusion upon check in. I had requested rooms in the original old building. Having made my reservations a month in advance, I was assured these were available. However, when we were checking in, we were told no rooms in that building were available, and we were put in the building next door (which connects through an indoor hallway to the main building). The person working the desk offered no explanation or compensation for not having the rooms I reserved available. Very disappointing.

The building were the rooms were is most unattractive - it looks like a dorm on an ugly college campus in the '60's. The difference between the lovely landscaping this this atrocious building is striking. I felt that the building, inside and out, was not in keeping with the title "resort." The parking was abysmal as well.

The room itself was fine - generic nice hotel. The bath had a shower/tub combo and one sink with a spacious vanity area. It was clean but basic. The air conditioning seemingly had two settings - very cold or none at all (hot and humid).

The beds were incredibly comfy! Much of the furniture in my room had lots of scratches and worn paint (in the not-supposed-to way) and needs replacing. The room could use a lot more convenient electrical outlets - it was hard to find any to recharge several devices at once. A safe is located in the closet and a coffee maker is provided.

The hotel provides a short history lesson and firing of the cannon every day and it was nice to learn a bit of local history.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank newharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, Resort Hotel Manager at Grand Hotel Marriott Resort, Golf Club & Spa, responded to this review, April 7, 2014
Thank you for your recent visit to Point Clear and The Grand Hotel. We apologize for your experience while arriving to The Resort and the lack of an explanation. I am also sorry to learn you didn't find our buildings as expected, we are indeed an historic hotel. The Grand offers many varieties of rooms with a variety of views, from our more modern design of the Spa building to our historic setting in our Main and Bay view buildings. Thank you on behalf of the Grand Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed April 4, 2014

this is a charming Marriott Resort and our second time staying there. It is wonderful to be able to
walk around the area and always be looking at water. There are various activites for the whole family to do. Our room's balcony looked out on the bay and we enjoyed hearing the waves coming into the shore as well as the sea gulls and watch the many pelicans flying in and catching their meal. The pools are wonderful and a child's dream, plus there is an adult pool
which makes it even nicer. The sandwich shop located by the pool offers a nice menu.
Speaking of which, one thing that needs improvement is the selection of eating facilities. We felt that the main restaurant was quite pricey for the type of food they offered both lunch and breakfast. It would have been nice to have a larger coffee shop where you could get a bagel, piece of toast, maybe a yogurt. When we stayed two years ago, we had dinner at the restaurant and were not impressed. So this time, we ate at The Wash House a mile south of the hotel and had a delicious meal and also took advantage of the charming town of Fair Hope. But there is no reason that the hotel can't come up with a deli, or something. Not certain how large families can pay $18 for a lunch buffet of soup, salad and cold cuts...more thought needs to go into
the overall menu and preparation (which is rather outdated) Other than that it truly is a delightful place to enjoy a little R&R with family and friends.

Room Tip: nice to have balcony with view of bay...a little more money, but worth it especially for a couple
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, Resort Hotel Manager at Grand Hotel Marriott Resort, Golf Club & Spa, responded to this review, April 7, 2014
Thank you for your return trip to The Grand Hotel Marriott. We are thrilled to learn the experience was relaxing and you had enjoyed the activities, feature pool and your rooms balcony. We also appreciate your observations with our dining outlets, something we are considering. On behalf of the team, we look forward to your return.
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Arab, Alabama
Level Contributor
94 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed March 29, 2014

The property is very nice. The room was very comfortable. Although there is a resort fee, this one was worth it for the family as there were several things to do that our family would not normally have done because of extra fees, but you do them when there is no additional charge. My family went cane pole fishing, and although we did not catch anything, it was fun to have the experience of feeling the tug of a fish biting. The pool area is great. The only downsides are the cost of food on property since there are no food choices in close proximity. Also, the Bay was not calm while we were there, so the water was not as pretty as the ocean, but the feel was still there.
We look forward to returning in the future.

Room Tip: We paid an extra fee for a larger room and although the view was compromised it was worth it for the...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lwalker1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, Resort Hotel Manager at Grand Hotel Marriott Resort, Golf Club & Spa, responded to this review, April 7, 2014
Thank you for your recent visit with us here at The Grand Hotel. We are very happy to learn you enjoyed the many activities designed for every age family member. On behalf of the team here at the Resort thank you and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Marriott Resort, Golf Club & Spa

Property: Grand Hotel Marriott Resort, Golf Club & Spa
Address: One Grand Boulevard, P.O. Box 639, Point Clear, AL 36564
Phone Number:
Location: United States > Alabama > Point Clear
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Point Clear
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Grand Hotel Marriott Resort, Golf Club & Spa 4*
Number of rooms: 405
Official Description (provided by the hotel):
Experience a stunning AAA Four Diamond beach resort in Point Clear, Alabama, the exquisite Grand Hotel Marriott Resort, Golf Club & Spa, one of the most stunning hotels the Gulf Coast has to offer. This resort boasts two challenging golf courses as part of the Robert Trent Jones Golf Trail, a luxurious 20,000-square-foot European-style spa, 10 tennis courts, a fabulous array of exceptional dining options, and a sizeable marina for sailboats, yachts and fishing boats. Overlooking scenic Mobile Bay, we are a proud member of Historic Hotels of America and boast 37,000 square feet of elegant meeting and event space. ... more   less 
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Also Known As:
Grand Hotel Marriott Resort, Golf Club And Spa
Grand Hotel Marriott Resort, Golf Club Point Clear
Marriott Point Clear
Point Clear Marriott
Grand Hotel Marriott Resort, Golf Club & Spa Point Clear, Alabama

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