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“Mrs. Yvonne at the front desk was real nice and helpful for our for our group.” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area

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Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area
Ranked #3 of 9 Hotels in Phenix City
Certificate of Excellence
1 review
“Mrs. Yvonne at the front desk was real nice and helpful for our for our group.”
5 of 5 bubbles Reviewed August 4, 2011

Property was well maintained and breakfast was good. Hospitality was great. Customer service was also great.

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 020296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynnDaughtry, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, August 21, 2011
Thank you for staying with us at Holiday Inn Express in Phenix City, Alabama. Thank you for your comments and I will be sure to pass them to Mrs. Yvonne and the other staff members. We take great pride in our hospitality and customer service. Mrs. Yvonne is wonderful at her job and it really shows to our guest. We are lucky to have her as part of our staff. We hope to see you again in the future.

Sincerely,
Lynn Daughtry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
    162
    36
    11
    3
    3
See reviews for
107
26
11
45
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Goreville, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 18, 2011

The staff here was extra nice, very easy to talk to, made us feel really at home. We were there in june for family day for our son at fort benning. We knew we were going back in july for graduation and knew exactly where we were going to stay. I would highly recommend staying here at phenix city. Pam and Yvonne were the best. The other staff were very pleasant also just didn't catch all the names.

Room Tip: Rooms were comfortable, the view we had was to the pool and some trees, other side would be of the h...
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cubby240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynnDaughtry, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, July 20, 2011
I am so glad you enjoyed your visit with us and really appreciate you choosing to stay with Holiday inn Express. Thank you for coming back to us again and again. Your comfort during your stay is most important to us and it is good to know that we are meeting and exceeding your needs. We look forward to your stay with us in the future.

Lynn Daughtry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
1 review
4 of 5 bubbles Reviewed July 4, 2011

We have been very pleased with this hotel in almost every way! It is a very clean, comfortable and pleasant environment. The service from most of the front desk staff is incredible!!! Yvonne (not sure of spelling) is super friendly and helpful!!! From morning till night we were treated like we were VIP! Lots of little extras like a happy hour with free wings, cookies in the foyer in the afternoon, spin the wheel for a prize etc. The pool is beautiful and faces some woods instead of a major road or highway like other hotels in town. This hotel is only rated with two stars on Priceline but I think it deserves at least 2 1/2!!! It is MUCH nicer than the Quality Inn or other 2 star hotels in town!!!

  • Stayed June 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jndlong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynnDaughtry, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, July 6, 2011
Thank you so much for taking the time to give us this wonderful feedback. We do want each guest to leave our property and feel like they were treated as a VIP. We appreciate you staying with us and hope that you will return soon.

Lynn Daughtry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, TN
Level Contributor
863 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 824 helpful votes
5 of 5 bubbles Reviewed June 30, 2011

The Holiday Inn Express in Phenix City is a lovely, clean place to stay. The rooms and public areas are very attractive and well-maintained. We were very happy with our decision to stay here while visiting the Columbus area.

Our king leisure room was very spacious with lots of seating space, work space, and wet bar. The bathroom is very large for this type of hotel. The only thing that we didn't like was the fact that all rooms of this type were on the front of the hotel facing the highway. We were relieved that the traffic noise was not bad. A very light sleeper might prefer a regular king room on the back side of the hotel which seems to look out to a wooded area -- might be more quiet. The cooling unit operates quietly and efficiently and is controlled by a wall-mounted thermostat. The mattress was extremely comfortable.

The woman who keeps the complimentary breakfast supplied is a happy, joyful person who obviously enjoys being around people. We enjoyed her as much as we enjoyed the breakfast. The selection of breakfast items is excellent and very tasty. We were grateful for a full breakfast before heading out for hiking in Providence Canyon (an absolutely gorgeous place!). The variety and quality of food was very good both mornings.

The business center and fitness center are well placed close to the front desk. Both require a room key for admittance and are clean and comfortable.

We would stay here again for a future visit to the area. The HIE down the highway in Columbus looked as well-maintained as this one and might also be a good choice (of course we did not see the inside).

  • Stayed June 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RetiredTravelerTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynnDaughtry, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, July 6, 2011
Thank you so much for taking the time to give us such a detailed review. I am so glad you enjoyed your stay with us and hope that you will visit us again soon.

Lynn Daughtry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery, Alabama
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 23, 2011

After a long day and ready to get off my feet. I walked into this hotel. I was met with nicest smile and best attitude I have encountered in a while. Yvonne (I hope I have the name right) was bubbling over with energy and laughed a lot. Before I knew it I was smiling and laughing also. After I got to my room. A fire alarm was sounded. As everyone entered the lobby area Yvonne was there entertaining and seeing to everyone's needs and wants. I could not believe a fire alarm turned into a big get together in the lobby. It was fun to hear all the different area's of the United States guest were from visiting. The party was too short. I think everyone enjoyed this brief encounter and most stayed in the lobby area talking after the alarm was reset. Yvonne took a bad situation and turned it around to a good time. One person who was going to cancel his reservation decided not to because of Yvonne and her way of making it fun.

  • Stayed June 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RedeyeWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynnDaughtry, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, July 6, 2011
Thank you so much for taking the time to give us your wonferful review. We are very lucky to have employees like Yvonne to work with on a daily basis. This is what great customer service is all about and Yvonne is one of our role models. We look forward to seeing you again in the future.

Lynn Daughtry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helena, Alabama
1 review
5 of 5 bubbles Reviewed June 20, 2011

First rate.Staff is friendly and the hotel is relatively new.

  • Stayed June 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank glennr1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westfield, Indiana
1 review
5 of 5 bubbles Reviewed May 9, 2011

I arrived very late and the Gentleman behind the counter could not find my reservation and I was starting to become uneasy. I had just traveled 13hrs. He quickly took care of me and got us into our room... The Ladies that followed were so very kind and cheerful and ALWAYS spoke to us upon entering and leaving. Being in a new city and not know anyone, it is extremely nice to have someone that truly cares. The house keepers also were extremely polite and genuine. I would recommend this location to everyone, especially those in town for Military reasons. Stay at this Hotel. You will leave with a smile, everyday!

  • Stayed April 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank bonnie_licklider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayerlove01, Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, May 25, 2011
Thank you so much Ms. Bonnie I. for staying with us and giving us this wonderful feedback. We strive to exceed the expectations of our guest each day. I must say that we do have only the best guest that stay with us. This makes our job easy and fun. Thank you for making this your home away from home and we welcome you back soon.

Sincerely,
Lynn Daughtry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area

Property: Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area
Address: 1702 Highway 280 Byp, Phenix City, AL 36867-5445 (Formerly Holiday Inn Express Hotel & Suites Phenix City - Columbus)
Phone Number:
Location: United States > Alabama > Phenix City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Phenix City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Phenix City, AL Holiday Inn Express near Columbus, GA welcomes you. Our hotel in Phenix City, AL provides an ideal location near many area points of interest, such as Chattahoochee Valley Community College, the River Center for Performing Arts and Forts Benning & Mitchell. Your family can enjoy a relaxing stay at our hotel in Phenix City, right across the river from beautiful Columbus, GA & near many attractions including the Civil War Naval Museum, Idle Hour Park, the Phenix City Amphitheater & the National Infantry Museum at Fort Benning. If shopping is your preference, check out Peachtree Mall in Columbus, just 5 miles from our hotel in Phenix City, AL, or try the Columbus Park Crossing for some great bargains. Business travelers can enjoy a stay at our Phenix City accommodations near Columbus, GA because of our convenient location near area businesses such as Mead Coated Board, Aflac, Continental Carbon, Phenix Industrial Park, Synovus and Jack Hughston Memorial Hospital. Our Phenix City, AL hotel offers a 24 hr business center, a meeting room and convenient business services. We also provide free high-speed Internet access. During your stay at our Phenix City hotel, you can enjoy our outdoor pool, a 24 hr fitness center & the free hot breakfast bar featuring our signature cinnamon rolls. Check out our excellent Phenix City hotel room deals and book your hotel reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Phenix City - Columbus
Holiday Inn Phenix City
Phenix City Holiday Inn

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