The hotel is undergoing a remodel and is physically very pretty. The beds were typically so hard my hips hurt by morning. The breakfast lady was very nice. The odors from the construction, however were migraine inducing.. Even after we asked to be moved away from them.. Our last morning I went to get coffee and there was no creamer. The breakfast lady was no where to be found so I asked the front desk for help.. she walked in to the make-shift breakfast area and randomly started opening cabinets. I pointed out that they might be located under the coffee pots and she basically told me to look myself.. OK... NOT my job.. I found them and she left.. I guess she assumed since I found them I should stock the coffee area, too.. Anyway, I got my coffee fixed and went to check out. I had arranged to pay for one night with points and one night with cash. She charged me cash for both nights even though I had reminded them on Check in that I was using points for one of the nights. When I brought this to her attention, she said "I don't know anything about Hilton Honors" Ummm OK... So I left.. I called Hilton Honors and was basically told too bad.. I called the hotel and was told I would get a refund for the one night.. I filled out the survey and addressed it and called and was told because of the 100% satisfaction guarantee I would receive a refund.. Well, I have given them until now and NOTHING.. I called the hotel this morning and left my name and number and have not received a call back. I asked who the Manager's boss was and got "I don't know.." WOW... so you do not know your chain of command... I know this review will not do anything as they simply do not care.. I do know I will never stay at a Hilton property again... ever..
- Official Description (provided by the hotel):
- Less than an hour from Birmingham and within a two-hour drive of Atlanta, Chattanooga, Huntsville and Montgomery, the Hampton Inn® Pell City hotel is the perfect place to relax and get away from it all. With Logan Martin Lake right in our backyard, we're a water lover's paradise. You'll find more than 275 miles of shoreline near our Pell City hotel, offering countless opportunities for water activities, including fishing, skiing, swimming, and sailing. The Hampton Inn Pell City hotel is conveniently located off I-20, and it's the perfect home base from which to explore all the great activities our area has to offer including: Talladega Motor Speedway, Civic Center Sports Complex, and Barber's Vintage Motorsports Museum. ... more less
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- Also Known As:
- Pell City Hampton Inn