We booked two rooms for April 12th-13th to see a concert at Oak Mtn Ampitheater. We got a call today that the concert was postponed until May 3rd due to flooding. We called the hotel to change our reservation since we can't come into town now due to the change. We were rudely dealt with and were basically told we can't cancel anything or move the date.and that we are out $165!!! We will absolutely NEVER stay at this hotel again. I would avoid this place and their horrible customer service at all costs.
- Official Description (provided by the hotel):
- Looking for a hotel that offers quality accommodations and a commitmentto Southern Hospitality. Look No further that's what the Ramada InnPelham Alabama is all about.Located off interstate I-65, on the well developed exit 246, just minutes south of downtown Birmingham. We are close to all the local businesses that might bring you to town, along with the many tourist destinations including the Oak Mountain State Park, Oak Mtn Amphitheater and The Pelham Civic Center & Ice Arena.Our hotel includes two floors, with 48 guest rooms,Ramada Mart,Fitness Center, Business Center, Guest Coin Laundry, Meeting Room& Continental Breakfast. Other accommodtion includes free highspeed wireless or wired internet access, In-Room Coffee, Refrigerator & Microwave in every room. ... more less
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- Also Known As:
- Pelham Ramada