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“Relaxing weekend”

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Best Western Plus Oak Mountain Inn
Ranked #2 of 10 Hotels in Pelham
Certificate of Excellence
Reviewed January 9, 2013

From the time we walked in Britney and the other workers greeded us with a smile. Ckeck-in was extremely easy in a professional manner. Every time we past an employee they would ask if we needed anything.
Thanks Ray,Alice&Alison

Room Tip: Rooms have a fresh smell and everything in place.
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  • Stayed: January 2013, traveled with family
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1  Thank 6,569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bw01073, Front Office Manager at Best Western Plus Oak Mountain Inn, responded to this reviewResponded January 23, 2013

Thank you so much for your feedback. You have choices and you chose Best Western Plus Oak Mountain Inn. You are a valued guest and your loyalty is appreciated.

I am so very glad you enjoyed your stay with us. We strive to exceed our guests' expectations and deliver a superior customer experience to every guest, every time. We hope you will come and see us again.

If I can be any assistance in the future, please contact me at 205-982-1113.

Thank you again from the staff here at Best Western Plus Oak Mountain Inn.

Britney Ragsdale
Guest Attendant Supervisor

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281 - 287 of 301 reviews

Reviewed January 8, 2013

I took some time away from home and the stay was nice and peaceful. I sometimes visit at The Best Western Plus when I want a break from my home. The staff is always friendly and helpful when I visit here. It was worth the getaway. If you are looking for a great place to stay this is a quiet clean hotel to stay. I also enjoy the rewards that I receive when I stay at these hotels as well. The staff is always friendly and helpful when I visit here. It was worth the getaway. If you are looking for a great place to stay this is a quiet clean hotel to stay. I also enjoy the rewards that I receive when I stay at these hotels as well.

  • Stayed: January 2013, traveled solo
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Thank Kellie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bw01073, Front Office Manager at Best Western Plus Oak Mountain Inn, responded to this reviewResponded January 11, 2013

Dear Kellie P,

I would like to thank you for taking the time out of your busy schedule to write a review concerning your stay with us.Your business is very important to us and we value your feedback.

Our staff does indeed remember our guests and we truly enjoy having you with us. We will continue to strive in making your getaways with us as pleasant and problem free as possible.

We appreciate your loyalty to our brand and for your continued patronage at Best Western PLUS Oak Mountain Inn. We look forward to seeing you again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 205-982-1113.



Sincerely,

Britney Ragsdale
Guest Attendant Supervisor
BEST WESTERN PLUS Oak Mountain Inn

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Reviewed November 12, 2012

We came for a trail race at Oak Mountain State Park and had a nice stay at this hotel over the last weekend. The receptionist-Steeley- was extremely polite to tell us about the nearby grocery stores. Unfortunately nowhere in the city we were able to find post cards and Britney-the other receptionist was kind and forwarded us paper and envelopes. The other receptionist, Laura was also very cooperative and the breakfast was presented in a professional manner by Mary- the bar attendant. The room was quiet and clean. The hotel deserves a 5+ stars rating. Alex & Narcis

Room Tip: We were worried about the hotels's location close to I-65 and the Receptionist-Steeley was so ni...
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  • Stayed: November 2012, traveled with family
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Thank NarcisAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bw01073, Guest Attendant at Best Western Plus Oak Mountain Inn, responded to this reviewResponded November 13, 2012

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-982-1113.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Britney Ragsdale
Guest Attendant
Best Western PLUS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

We arrived at around 11:30 on a Friday night. I walk in the hotel and some girl in a t shirt and sweatpants walks out of an office by me and yells for the front desk guy like you would yell for a family member at home. He came right out. I heard that Best Westerns are all individually owned. I guess this was part of the family that owned this one. Right away I noticed that the hotel smelled damp. We get to our room and it is hot and again smells damp. we were tired from an 8 hour drive and it looked clean so we got into bed. The beds were horrible. Even my kids who are 13 and 11 said they didn't sleep well because the bed was uncomfortable. The next morning when I showered it felt like the bath tub was shaped weird. It was like it had a low seam running down the middle. We go to the free breakfast and they have a big air conditioner unit running in the middle of the floor and explain that the air on the bottom floor was lost in last nights storms. (it was storming). The Breakfast was worse than horrible. I have never seen bacon that was perfectly shaped and looked like the edges were cut with pinking shears. The eggs were gritty and gross. On our trip home it was back to a Marriott Fairfield Inn that was only ten dollars more than this hotel and better in every way

Room Tip: don't stay here
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  • Stayed: August 2012, traveled with family
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1  Thank Destindreammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya N, Manager at Best Western Plus Oak Mountain Inn, responded to this reviewResponded August 21, 2012

I would like to take this opportunity to thank you for taking the time to give us your feedback reguarding your recent stay at the Best Western Plus Oak Mt. Inn. I am very sorry that we did not meet your expectations as we strive hard to be the Best that we can be. I hope that when your in the greater Birmingham area that you will try and give us another chance as we do strive very hard to take all of our guest feedback and make all the necessary corrections in order to change what needs to be changed and made better for each and every guest. Please accept this 10% discount upon your next stay here at the Best Western Oak Mt. Inn as a token of my apology for the inconveniences that you experienced.

Once again thank you and I look forward to seeing you again.

Thank You,
Sonya Norman
Manager

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Reviewed August 13, 2012

After reading the reviews I had to also admit that I loved the breakfast, you don't expect a good hot breakfast, as you usually get a cold continental breakfast and the breakfast bar attendant does make you feel as if she has known you forever and treats you like a good friend. It makes for a good experience. The housekeeping staff is also very friendly and very helpful, my room was clean, actually the whole hotel was always hopping with staff cleaning everywhere. I recommend the hotel and anytime I am in the area that is where I will stay.

  • Stayed: August 2012, traveled solo
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1  Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya N, Manager at Best Western Plus Oak Mountain Inn, responded to this reviewResponded August 17, 2012

Thank You for taking the time to give us your feedback from your recent stay at Best Western Oak Mountain. We hope that if your ever in the Birmingham area that you will stay with us again. Once again thank you and we look forward to seeing you again.

Sonya Norman
Manager

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Reviewed August 10, 2012

I spent one night here. It's your typical roadside motel -- nothing special. Front desk personnel were extremely friendly and check in was easy. It was actually pretty quiet to be off the interstate. My biggest issue was questionable cleanliness: the room I was in (115) could use some deep cleaning and/or refurbishing. Overall, it seemed reasonably clean, but I felt that the carpet was not clean (although it was dark and didn't appear dirty -- it was dull and didn't feel clean). I'm not overly picky, but I wasn't comfortable taking my shoes off!

  • Stayed: August 2012, traveled solo
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3  Thank lindyloujohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya N, Manager at Best Western Plus Oak Mountain Inn, responded to this reviewResponded August 21, 2012

I would like to take this opportunity to thank you for your feedback on your recent stay here at the Best Western Plus Oak Mt. Inn. I am very sorry that we did not meet your expectations and would like to apologize and if your ever back in the greater Birmingham area I would like to give you a 10% discount on your next stay and as always we use all of your feedbacks to help improve every guest experience.

Once again thank your for your time.

Thank You,
Sonya Norman
Manager

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Reviewed August 10, 2012

Everyone here is very friendly, very helpful and all eager to assist when you need anything. My room was clean but I did not feel it was Plus material. The breakfast was great and the attendant went above and beyond to make my breakfast a great experience, THAT IS A PLUS! I think her name is Kerry. It was refreshing to have someone greet you that early and what a smile. I will come back just for that!

  • Stayed: July 2012, traveled on business
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2  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya N, Manager at Best Western Plus Oak Mountain Inn, responded to this reviewResponded August 17, 2012

Thank you for your feedback reguarding your recent stay at Best Western Oak Mountain. We are glad your stay was a plesant one and we hope that when your in the Birmingham area again you will stay with us. Once again thank you and we look forward to seeing you again.

Sonya Norman
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Oak Mountain Inn

Address: 100 Bishop Cir, Pelham, AL 35124-1397
Phone Number:
Location: United States > Alabama > Pelham
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Pelham
Price Range: $72 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Oak Mountain Inn 2.5*
Number of rooms: 60
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Also Known As:
Pelham Best Western

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