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“Average but bug-filled”

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Hampton Inn & Suites Birmingham/Pelham
Ranked #1 of 10 Hotels in Pelham
Certificate of Excellence
Reviewed September 9, 2013

The morning staff was more concerned with getting free food than helping guests. My room was huge, but the bugs were equally huge. The person at the front desk informed me the hotel was mostly empty on that Thursday night. Despite this, I was given the room directly next to the pool where light shined all night long. Not a good quality when someone is traveling for business. The actual facility was great, but the staff and bugs really took away from the experience.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hampton
1  Thank Mandy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Manager at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded September 11, 2013

Thank you so much for your recent review. I am so sorry that you found bed bugs during your stay with us. I can assure you that our main concern is for the health and safety of all our guests and I thank you very much for bringing this issue to my attention so that I can follow-up with our pest control provider. We will do everything we can to make sure we take the necessary precautions so that none of our guests have to deal with this inconvenient issue. We always aim to ensure every guest feels cared for, valued and respected and I can assure you that your feedback will help us deliver this brand promise.

Again, I apologize if you went through any inconveniences and I hope you give us another chance to serve you, if you travels bring you back to our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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307 - 313 of 374 reviews

Reviewed September 5, 2013

This was definanetly a fantastic hotel and an accessible room to die for. Room to move around, two double beds, which we wanted, that were comfortable, staff was excellent and had the easiest experience getting on the internet than I had had for over a week of traveling. Every Hampton Inn have stayed in has been great but this one outdid them all.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hampton
1  Thank Carl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded September 7, 2013

Thank you very much for your recent review of our hotel. We work every day to provide our guest with excellent service and product quality and it is always reassuring to receive feedback such as yours. Thank you for the comments and we look forward to your next stay with us.

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Reviewed August 31, 2013

The hotel staff were very nice and accommodating and the beds were extremely comfortable. It was within walking distance to the Oak Mountain Amphitheater. The breakfast was good. The suite had a sink, refrigerator and microwave. The table was more like a narrow desk.

  • Stayed: August 2013, traveled with friends
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Review collected in partnership with Hampton
1  Thank Leah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded September 3, 2013

Thank you for your recent review of our hotel. We strive to provide our guest with excellent product and service and are always glad to learn that we are meeting or even exceeding our guest's expectations. Thank you for your comments and we look forward to your next stay with us.

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Reviewed August 28, 2013

Excellent service. Friendly staff. Great breakfast. Concert by Keith Urban at nearby venue was not a problem. Only heard music when outside. Nearby "Margauritaville Restaurant" very loud but still not bothered inside room.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hampton
1  Thank scruffi7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded August 31, 2013

Thank you for your recent revew of our hotel. We are always working to ensure every guest stay is enjoyable and satisdactory. I will share your comments with our team. We look forward to your next stay with us.

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Reviewed August 25, 2013 via mobile

Got to room after long and hot day at the soccer fields. Room was very was. Front desk said it would cool quickly. Had dinner with team and let the kids swim. Room was decently cool but the air unit rattled ALL night. Wish we had discovered this earlier. Had to run the shower for 10 minutes to get decently hot water. Bed not super comfy. Would not choose this locale again.

  • Stayed: August 2013
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Thank grits_are_good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded August 28, 2013

Thank you so much for your recent review. We are so sorry that the room did not cool in an appropriate amount of time and that the unit was noisy. We have taken these comments to our maintenance staff so they can make the necessary adjustments with the unit in the room you stayed in. We will do everything we can to make sure we take the necessary precautions so that none of our guests have to deal with this inconvenient issue. We always aim to ensure every guest feels cared for, valued and respected and I can assure you that your feedback will help us deliver this brand promise.

Again, I apologize if you went through any inconveniences and I hope you give us another chance to serve you, if you travels bring you back to our area

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

Very clean and friendly staff! GREAT military discount! Rooms were quiet and comfortable. Lobby was also very warm and welcoming! Would stay here again for sure! Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hampton
Thank Erin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded August 7, 2013

Thank you for your recent review of our hotel. We are always working to provide the very best in product and service to our guest at a reasonable price. Thank you for your comments and we look forward to your next stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

We were in town for the concert at Oak Mountain Amphitheater and we wanted a hotel where we could walk to the concert. Fortunately for us, our hotel of choice the Hampton Inn was located right behind the Amphitheater. Always clean and the staff is most courteous. Highly recommend this hotel.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hampton
Thank rhondaa482
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded August 7, 2013

Thank you for your recent review of our hotels. Guest comments help us determine our performance and learn areas for improvement. Again thank you for your feedback and we look forward to your next stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Birmingham/Pelham

Address: 232 Cahaba Valley Rd, Pelham, AL 35124-1363
Phone Number:
Location: United States > Alabama > Pelham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Pelham
#3 Family Hotel in Pelham
Price Range: $98 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Birmingham/Pelham 2.5*
Number of rooms: 85
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Also Known As:
Hampton Inn & Suites Birmingham/Pelham Hotel Pelham
Hampton Inn And Suites Birmingham/Pelham
Hampton Inn Pelham
Pelham Hampton Inn

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