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“Always a great stay at the Hampton Inn”

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Hampton Inn & Suites Birmingham/Pelham
Ranked #1 of 10 Hotels in Pelham
Certificate of Excellence
Reviewed August 6, 2013

We were in town for the concert at Oak Mountain Amphitheater and we wanted a hotel where we could walk to the concert. Fortunately for us, our hotel of choice the Hampton Inn was located right behind the Amphitheater. Always clean and the staff is most courteous. Highly recommend this hotel.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hampton
Thank rhondaa482
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded August 7, 2013

Thank you for your recent review of our hotels. Guest comments help us determine our performance and learn areas for improvement. Again thank you for your feedback and we look forward to your next stay with us.

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315 - 321 of 376 reviews

Reviewed August 6, 2013

The AC works on occupancy sensor. We kept turning AC down and unit would not cool room. I talked to front desk and they said AC was in fact on occupancy sensor and "just bear it", it would cool after a while. During the night I got up at least once every hour to move around and turn unit back on to cool. The room was hot and humid and only motion within room would allow unit to operate. We had roaches, roaches in the hall and I mentioned to front desk on check out and they said "oh". Maybe we had a bad room based upon other reviews, but I will not stay there again. Additionally, as a water saving measure the toilet must be flushed multiple times to flush bowl, a misguided conservation issue.

Room Tip: Make sure the occupancy sensor allows AC to work while sleeping
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  • Stayed: August 2013, traveled on business
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Thank Ralph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Manager at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded August 7, 2013

Thank you for taking the time to share your feedback on your recent stay. We take all of our guests' feedback very seriously, and appreciate it as a valuable teaching tool. I have shared your comments with my entire team. I was very disappointed that you found some roaches while staying with us and that you’re A/C was not working properly. We rarely receive negative comments, so, when we do, we address any issues immediately with our team to ensure that the same mistakes are not repeated.

Please accept my apologies on behalf of the team at the property. We truly appreciate that you chose to stay with us, and we know that you have many places to choose from for your lodging needs. I would appreciate it if you could please give us another opportunity.

Thank you again for sharing your comments, and please feel free to contact me directly if there is anything else that I can do for you.

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Reviewed August 5, 2013

We stayed here for an overnight stay in July and this hotel is wonderful. They have a great staff and the room was wonderful. We have stayed in Hilton Hotel before and didn't even have a refrigerater or microwave and this Hampton Inn did. The room also had a ceiling fan. Definitely recommend. The beds were very comfortable. Nice clean rooms.

  • Stayed: July 2013, traveled with family
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Thank ncfirefly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded August 7, 2013

Thank you very much for your recent revioew of our hotel. We appreciate your feedback as it helps us measure our performance. We look forrward to your next visit to our hotel.

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Reviewed July 26, 2013 via mobile

Great place to stay for concerts at Oak Mtn. You can walk to the venue from the back of the property. The night staff seemed annoyed to have a house full of rowdy concert goers. I'm sure that is what a typical weekend shift is like, and think they could have smiled more. Day staff was friendly and attentive. Overall, a pleasant stay & I will stay here again.

  • Stayed: July 2013
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Thank robbbarr77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded July 29, 2013

Thank you for your recent review of our hotel. I am glad you had a good experence at our hotel overall. Your comments about our evening staff has been addressed. Customer Service is important to us and regardless of the amount of people in the hotel and surrounding area, all our guest should always receive the best in service. We have made necessary adjustments by providing additional training to our evening staff in this area. We hope that when your travels bring you back into our area, you will stay with us once again.

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Reviewed July 23, 2013

Wonderful friendly staff, nice big clean rooms, nice warm pool. The friendly welcoming staff is such a welcoming site. I love Hampton Inn's . A bar right next door. Securtity is always around and the doors are always locked. Very nice neighborhood. Breakfast is a must!!!

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded July 25, 2013

Thank you for your recent review of our hotel. We appreciate the positive feedback and comments. We look forward to your next visit to our hotel.

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Reviewed July 17, 2013

Our stay was very enjoyable. The only problem we had was the wifi was not working. Other than that, room was clean, beds were very comfortable, bathrooms were clean. We were in town for a concert at Oak Mountain Amphitheatre and once we arrived at the hotel we did not have to drive anywhere. It was all, food and concert, within a short and safe walking distance. Will definitely recommend this hotel and will stay here again.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hampton
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded July 19, 2013

Thank you very much for your recent review of our hotel. We appreciate feedback as it helps us measure our performance and identify areas for improvement. We have notified our wi-fi provider of your issue and will be making the necessary adjustment with our internet service. Again thank you for your comments and we look forward to your next stay with us.

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Reviewed July 17, 2013

We were very satisfied with this location....We enjoyed the pool and the fitness room. We were able to walk to the amiptheater and not have to get back in our car from the time that we arrived at the location until we departed home. The complimentary breakfast was the best I have ever seen at any. Thank you for an outstanding job!

  • Stayed: July 2013, traveled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with Hampton
Thank Amy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this reviewResponded July 19, 2013

Thank you very much for your recent review of our hotel. We strive to provide excellence in product and service and it is always welcoming to receive feedback such as yours. We look forward to your next stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Birmingham/Pelham

Address: 232 Cahaba Valley Rd, Pelham, AL 35124-1363
Phone Number:
Location: United States > Alabama > Pelham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Pelham
#3 Family Hotel in Pelham
Price Range: $93 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Birmingham/Pelham 2.5*
Number of rooms: 85
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Also Known As:
Hampton Inn & Suites Birmingham/Pelham Hotel Pelham
Hampton Inn And Suites Birmingham/Pelham
Hampton Inn Pelham
Pelham Hampton Inn

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