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“Always a great value” 5 of 5 bubbles
Review of Hilton Garden Inn Oxford/Anniston

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Hilton Garden Inn Oxford/Anniston
Ranked #3 of 18 Hotels in Oxford
Certificate of Excellence
Atlanta, United States
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Always a great value”
5 of 5 bubbles Reviewed July 15, 2013

I wouldnt think of staying in any other hotel in the area. It's a great value, great location near the interstate and restaurants, a gracious staff and I like having a restaurant on site for a full breakfast and room service.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matthew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngSmith, General Manager at Hilton Garden Inn Oxford/Anniston, responded to this review, July 26, 2013
We loved your review and the fact that our property has everything you are looking for while traveling.It is always rewarding to hear from our guests that our training has paid off.


Angela Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
    296
    84
    45
    21
    20
See reviews for
135
77
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180
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Hunstville, United States
1 review
4 of 5 bubbles Reviewed July 15, 2013

Nice place. Bar is well priced and foot is pretty good. Only issue I had was the room I reserved wasn't available. I got a different room for the same rate. Overall not bad at all. and apparently this has to be 200 characters so I'm still typing....

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngSmith, General Manager at Hilton Garden Inn Oxford/Anniston, responded to this review, July 26, 2013
Thank you for your nice review about our property. Our staff will appreciate your opinion. Please visit us again when in the area!

Angela Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United States
1 review
5 of 5 bubbles Reviewed July 8, 2013

Overall i really enjoyed my stay at the Hilton Garden Inn in oxford, Alabama. My only complaints is I was very disappointment that BET was not one the Channel choice and the pillows were to soft which made my head low.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngSmith, General Manager at Hilton Garden Inn Oxford/Anniston, responded to this review, July 26, 2013
Dear valued Guest,

I apologize that we did not offer the BET channel! We are currently allowing our guest to provide us with input on our channel line up. Hopefully we will be able to add the channel! Please visit us again or our sister property the Home2 Suites by Hilton which has BET in the line up.


Angela Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 7, 2013

This Hilton was everything that I expected from this brand. When traveling I stay with Embassy, Hilton or Double tree & this is why I know what I am getting. Good food esp omelettes!!! The lobby & bar are very upscale.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MgurleyRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngSmith, General Manager at Hilton Garden Inn Oxford/Anniston, responded to this review, July 24, 2013
We loved your review! Thank you for being loyal to Hilton and our property. The design of our lobby is very unique and liked by all of our guests. When in the area, hopefully we can welcome you back to our property.

Angela Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Bay, Florida
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed July 5, 2013

I spent several weeks at this hotel and then switched to their sister hotel right across for the final 6 weeks of my trip. This hotel honored the rate I was paying at the other hotel. The staff is very friendly but it appears that they are lacking in knowledge of when/how to problem solve. I was billed although I never checked in and had cancelled the reservation through Hilton #800 weeks earlier. The front desk staff had me call my bank to deal with the situation when it was their error. On one occasion during my weekly check in the card scan on my door was not working and rather than relocate me to another room immediately, I had to make 3 trips to the front desk to finally have my room changed while the door was fixed. I was placed in a suite in a gesture of apology. The dining area is nice and being able to have chef make preferences is an added feature of the hotel. There is a business center room that tends to stay extremely hot-not sure why. Broken fax/scan machine is not readily known to staff. Time wasted trying to use a defective machine. Parking can be challenging as this hotel shares an area of it's parking lot with hotel across the street. If you arrive before 5pm , you'll be OK with finding parking. Requests for rooms away from hotel elevators was honored after request of the staff despite indicating it on reservation. They do have a luggage holding room so it is convenient to leave belongings on site until next return trip. Improper billing readily fixed when pointed out. Convenient location for multiple restaurants and is right off the expressway. Easy check out process. Unlike other hotels that give bottled water and a snack as a honor member, this hotel only give coupon for 2 bottled water.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed July 5, 2013

I can only think the good reviews came from people who did not have an issue or did not report one. Our folio stated quiet room away from the elevator. After driving 10 hours, we checked in, unpacked, showered and were ready for bed, when a loud noise started. I called the front desk clerk who told me there was a live band playing and it was under us. We could move, but it would take us about 30 minutes to pack up and she assured us it would be okay for our second night. We were awake until the music stopped. At breakfast, we overheard there was to be another event. The clerk said we could move but not until noon. We put the DND sign on our door, only to return and the housekeeper had REMOVED it and cleaned our room as a stay over. Our rate was adjusted but not for the entire night because we did not pack up and move when the clerk said to. On an 8 day trip, all rooms at a Hilton property, this was by far the worst. Our second night was quiet but the reservation dept should never have put anyone directly over a live band.

Room Tip: Ask if there is an event and to be put at the opposite end of the hotel.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Lakegirl5055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngSmith, General Manager at Hilton Garden Inn Oxford/Anniston, responded to this review, July 14, 2013
Dear Guest,

We as a team are very disappointed that some of our staff members did not help correct the issues you experienced to meet you expectations. Our property and our team strive for perfection and that is the reason you mainly see positive reviews. We as a team have met to ensure that we will handle similar issue differently. Please contact me at 256-831-0083 to discuss our experience. Looking forward to hearing from you.

Angela Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ada, Oklahoma
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 1, 2013

Enjoyed our stay at this hotel. Hotel staff were very friendly and helpful. We enjoyed the breakfast provided the following day with a coupon provided by one of the hotel employees. Food was very good and dining area was very clean. Our only problem was we were unaware the beds were self adjusting and there wasn't anything to tell us they were in the room we stayed in. Ours was set to very firm and it was not a very enjoyable night.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank elmo20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngSmith, General Manager at Hilton Garden Inn Oxford/Anniston, responded to this review, July 24, 2013
Dear valued Guest,

we love to get reviews that mentions our friendly staff and our excellent food. Every staff member strives hard to provide excellent customer service and quality food. Hopefully we can welcome you back in the near future.

Angela Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Oxford/Anniston

Property: Hilton Garden Inn Oxford/Anniston
Address: 280 Colonial Drive, Oxford, AL 36203
Phone Number:
Location: United States > Alabama > Oxford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Oxford
#2 Business Hotel in Oxford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Oxford/Anniston 3*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia and Priceline so you can book your Hilton Garden Inn Oxford/Anniston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Oxford/Anniston Hotel Oxford

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