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“Best on the Beach” 4 of 5 stars
Review of Holiday Inn Express Orange Beach

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Holiday Inn Express Orange Beach
Ranked #7 of 20 Hotels in Orange Beach
Savannah
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Best on the Beach”
4 of 5 stars Reviewed March 4, 2014

This is the second year we have stayed at this Holiday Inn Express. Price is right and free breakfast. Nice pool and hot tub. Walk a few more steps and your on the beach. Mardi Gras
is the main reason we travel to Orange Beach during the winter.Parade goes right by the hotel. We caught five pound of beads this year. Great staff and clean rooms.

Room Tip: All rooms have a view of the gulf.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, March 7, 2014
Dear Jeffrey M,

Thank you so much for taking the time to let us know how your stay was with us. It is exciting to hear that you have stayed with us for 2 years in a row to enjoy Mardi Gras in Orange Beach. The Parades were very good this year and I am so happy you enjoyed your selves. We hope you come back for year number 3 next year.

Christina Gale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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583 reviews from our community

Traveler rating
    255
    170
    89
    43
    26
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247
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • English first
  • German first
  • Any
English first
Bentonville, Arkansas
1 review
5 of 5 stars Reviewed February 24, 2014

we stayed feb 16 - 21
we had a fantastic stay, fantastic service very friendly good breakfast and most important the view had a room facing the gulf oh lala will come back for another vacation.zack and the rest of the staff were very help ful to us since we get lost a lot.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bmeskill2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, February 26, 2014
Dear bmeskill,

Thank you so much for taking the time to let us know how your stay was with is. It is great to hear that you were able to relax and enjoy yourself. I will make sure to celebrate your great comments about zach and the staff to everyone. We hope you come back to see us again soon.

Christina Gale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monmouth
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed February 18, 2014 via mobile

OK but not great. Room was clean but mattress was soiled. Carpet needs replaced. No internet on first 3 floors. Nice pool and hot tub. Great breakfast. Great beach access. Very noisy air conditioner. Shower curtain was too short and water got all over floor

Stayed February 2014, traveled as a couple
Helpful?
3 Thank Vickiebrown56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, March 7, 2014
Dear Vickiebrown56,

Thank you so much for taking the time to provide us with candid feedback about your recent stay with us. Please be assured I have addressed all the issues with our department heads in regards to the internet, shower curtain, and noisy AC so that we can avoid these same issues with another guest. We hope you come back to see us again soon.

Christina Gale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire Wisconsin
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 16, 2014

This is our first trip to this hotel, but will certainly stay again. First night, my internet did not work. They comped my night, and upgraded me to another room the next day. We were going to stay a week, but have decided to stay extra days..
Zack was working the front desk and was just a Gem. The rooms are clean, and beds are comfy. The free breakffast is one of the best we have ever experienced, when traveling. EVERYONE in this hotel is super friendly, and go out of their way to accomodate you.jFree coffee all day in the breakfast room.

Room Tip: We were in two rooms while here, and did not experience any noise on any of them. The heaters/ac we...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jakesmema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, March 7, 2014
Dear Jakesmema,

Thank you so much for taking the time to provide us with your candid feedback about your recent stay with us. Zach is a gem and your kind words will be celebrated with both him and the entire staff. I am sorry to hear that you had troubles with your internet but I am happy to hear the staff went above and beyond to make sure the rest of your stay was great. We hope you come back to see us again soon.

Christina Gale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 3, 2014 via mobile

We went down for the weekend and had a great visit. The ocean front room we had was very nice. The hotel is a bit dated but very clean. They had a nice continental breakfast each morning. The pool while cold this time of year would be great in the summer, however we did enjoy the hot tub for a while.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Csandridge18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, February 6, 2014
Dear Csandbridge18,

Thank you so much for taking the time to let us know how your stay was with us. I am so happy to hear that you were able to enjoy the hot tub. Hopefully you will come back when it is warmer so you can enjoy the beach an the pool more. We hope to see you again soon.

Christina Gale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cullman, Alabama
Level Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed January 30, 2014

Somewhat typical Holiday Inn Express, nice lobby, larger than usual breakfast area, great location right on the beach. All of the staff we encountered were friendly and helpful. We arrived the day before a winter storm moved across the Gulf coast leaving a sheet of ice and dusting of snow on the roads and closing many businesses, so most of our time there was spent in our room. We had reserved an ocean front room with king bed and sofa bed so we would have a place to sit and read or watch TV. Unfortunately from the sofa we could not enjoy the view through the sliding glass doors nor could we watch TV which was on a chest next to the sofa. The room was a little crowded but if did have everything we needed - refrigerator, microwave, table with two comfortable chairs, sofa, and king size bed and the WIFI worked great. We appreciated the hot breakfast which offered a number of choices and the coffee available all day. The balcony would have been great if we could have sat outside; the view was beautiful. We will definitely return here, just hopefully in a little better weather.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, February 6, 2014
Dear Sandra W,

Thank you for taking the time to provide us with candid feedback about your recent stay with us. That was one winter storm that we are not used it in this area and I am happy to hear that the service you received allowed you to enjoy your stay during such cold weather on the beach. I am sorry to hear that you found your room to be cluttered and I am personally working with our engineering department on how we can de-clutter the room. We hope to see you again soon when the beach weather is back.

Christina Gale
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
IL
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 27, 2014

Older 1990’s-era hotel located on the beach with a fabulous friendly staff that try very hard to please guests and make a pleasant visit. Made reservations months ago for a winter vacation break and they offered a special 7 day visitor winter package that was a great price and attracted my business. (You have to ask the hotel for it; not bookable online.)

My room assigned on West end of the 3rd floor was large, with a gulf view, and a piece of the sunset only partially blocked by high-rise condo buildings (common up and down this section of the coast). However WIFI only works on top floor of 6 story hotel, and in the lobby, so I requested a move. Another couple instead spent every evening in the lobby with their tablets and laptops...not very comfortable or private to me.

This request for a room with WIFI resulted in a move to the East side of the hotel to the smallest room in the hotel…shorter on the balcony-end by several feet from the rest of the hotel. This “setback” kind of results in “tunnel vision” view of the gulf since a large tall condo sits directly to the East, and the walls of the next room block all views to the West of the room. However, you can still see the Gulf and it is a gulf-front room. Pool and whirlpool are below between building and gulf beach access. Whirlpool is warm and very good mix of air and water jets. Two interconnecting pools were too cold during my visit...they need to crank up the heater at least 10 more degrees to avoid guest hypothermia condition.

The pop machine and ice machine were directly across the hall from my room, and the ice makes constant noise dropping and clanging. Loudest ice machine I have ever heard in all my travels. Request any room away from the ice machines. Two elevators, and the one at the rear gets the most use because it is also the service elevator for the staff. It is a rather slow old Otis model, but it works.

The hotel has basic old HI design…hall right down the middle with rooms on both sides, and across the end of the hall (the gulf-front rooms). Rooms on the East side are clearly less desirable due to large condo next door. They are missing a great marketing tool that could offer "poolside" rooms on the first floor if they removed the permanent metal railings that are the same as the upper floors use to create a "balcony". During the season, those rooms would be a hot item with walk-out access directly to the pool. Otherwise the first floor rooms are LESS desirable due to noise and foot traffic.

Breakfast was the same every day…powered eggs with only the meat changing: sausage, bacon, and ham. The signature HI Express cinnamon roll is great, but they ran out of them some mornings and they were not replaced before we left the breakfast room.

Room Tip: Ask for West end as far from ice machine as you can get.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jamesham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, February 6, 2014
Dear Jamesham,

Thank you for taking the time to provide us with candid feedback about your recent stay with us. I am so very sorry to hear that you encountered a few issues during your stay with us, Please be assured that i have addressed the wifi issue and the issue with the cinnamon rolls with the staff to ensure this does not occur to any other guest. It is because of comments such as yours that we are able to improve our service to our guests. Please feel free to contact me at cgale@innisfree.com if you are ever back in the area. We hope you come back to see us again soon.

Christina Gale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Orange Beach

Property: Holiday Inn Express Orange Beach
Address: 24700 Perdido Beach Blvd., Orange Beach, AL 36561-3064
Phone Number:
Location: United States > Alabama > Orange Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Orange Beach
#6 On the Beach Hotel in Orange Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Orange Beach 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
At the Holiday Inn Express beachfront hotel in Orange Beach, Alabama, everything’s as pretty as a postcard. In our little corner of the world, the sand feels soft as sugar, and the water calls your name with every wave. Jumping into the Gulf of Mexico is like sipping a cool glass of lemonade, only sweeter. When you visit us, you’ll feel like you’ve found a long lost friend. Find out for yourself what the locals have already discovered … that every day can feel like paradise on the Gulf Coast of Alabama. Steps from our door, you’ll find as much or as little recreation as you desire. So whether you choose to lie in the sun or make a splash in our beachfront pool, our hotel is the perfect place to lose an afternoon (or five). We’re close to popular local attractions in Orange Beach and Gulf Shores, Alabama, including the Amphitheater at the Wharf, Waterville USA, Gulf State Park and the Gulf Islands National Seashore. Our Southern hospitality will make you feel right at home. So come on down and see us, y’all. ... more   less 
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Also Known As:
Holiday Inn Express Orange Beach-On The Beach Hotel Orange Beach
Holiday Inn Orange Beach
Orange Beach Holiday Inn

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