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Holiday Inn Express Orange Beach
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Reviews (712)
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All reviewscinnamon rollsfront deskhi expresspool areahot tubthe breakfast areapoolside barfree breakfasthot breakfastpool towelsgulf viewnice poolyogurtocean frontbreakfast staffeach morningoff season
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402 - 407 of 712 reviews
Reviewed January 30, 2014

Somewhat typical Holiday Inn Express, nice lobby, larger than usual breakfast area, great location right on the beach. All of the staff we encountered were friendly and helpful. We arrived the day before a winter storm moved across the Gulf coast leaving a sheet of ice and dusting of snow on the roads and closing many businesses, so most of our time there was spent in our room. We had reserved an ocean front room with king bed and sofa bed so we would have a place to sit and read or watch TV. Unfortunately from the sofa we could not enjoy the view through the sliding glass doors nor could we watch TV which was on a chest next to the sofa. The room was a little crowded but if did have everything we needed - refrigerator, microwave, table with two comfortable chairs, sofa, and king size bed and the WIFI worked great. We appreciated the hot breakfast which offered a number of choices and the coffee available all day. The balcony would have been great if we could have sat outside; the view was beautiful. We will definitely return here, just hopefully in a little better weather.

  • Stayed: January 2014, traveled as a couple
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1  Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this reviewResponded February 6, 2014

Dear Sandra W,

Thank you for taking the time to provide us with candid feedback about your recent stay with us. That was one winter storm that we are not used it in this area and I am happy to hear that the service you received allowed you to enjoy your stay during such cold weather on the beach. I am sorry to hear that you found your room to be cluttered and I am personally working with our engineering department on how we can de-clutter the room. We hope to see you again soon when the beach weather is back.

Christina Gale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

Older 1990’s-era hotel located on the beach with a fabulous friendly staff that try very hard to please guests and make a pleasant visit. Made reservations months ago for a winter vacation break and they offered a special 7 day visitor winter package that was a great price and attracted my business. (You have to ask the hotel for it; not bookable online.)

My room assigned on West end of the 3rd floor was large, with a gulf view, and a piece of the sunset only partially blocked by high-rise condo buildings (common up and down this section of the coast). However WIFI only works on top floor of 6 story hotel, and in the lobby, so I requested a move. Another couple instead spent every evening in the lobby with their tablets and laptops...not very comfortable or private to me.

This request for a room with WIFI resulted in a move to the East side of the hotel to the smallest room in the hotel…shorter on the balcony-end by several feet from the rest of the hotel. This “setback” kind of results in “tunnel vision” view of the gulf since a large tall condo sits directly to the East, and the walls of the next room block all views to the West of the room. However, you can still see the Gulf and it is a gulf-front room. Pool and whirlpool are below between building and gulf beach access. Whirlpool is warm and very good mix of air and water jets. Two interconnecting pools were too cold during my visit...they need to crank up the heater at least 10 more degrees to avoid guest hypothermia condition.

The pop machine and ice machine were directly across the hall from my room, and the ice makes constant noise dropping and clanging. Loudest ice machine I have ever heard in all my travels. Request any room away from the ice machines. Two elevators, and the one at the rear gets the most use because it is also the service elevator for the staff. It is a rather slow old Otis model, but it works.

The hotel has basic old HI design…hall right down the middle with rooms on both sides, and across the end of the hall (the gulf-front rooms). Rooms on the East side are clearly less desirable due to large condo next door. They are missing a great marketing tool that could offer "poolside" rooms on the first floor if they removed the permanent metal railings that are the same as the upper floors use to create a "balcony". During the season, those rooms would be a hot item with walk-out access directly to the pool. Otherwise the first floor rooms are LESS desirable due to noise and foot traffic.

Breakfast was the same every day…powered eggs with only the meat changing: sausage, bacon, and ham. The signature HI Express cinnamon roll is great, but they ran out of them some mornings and they were not replaced before we left the breakfast room.

Room Tip: Ask for West end as far from ice machine as you can get.
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
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Thank jamesham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this reviewResponded February 6, 2014

Dear Jamesham,

Thank you for taking the time to provide us with candid feedback about your recent stay with us. I am so very sorry to hear that you encountered a few issues during your stay with us, Please be assured that i have addressed the wifi issue and the issue with the cinnamon rolls with the staff to ensure this does not occur to any other guest. It is because of comments such as yours that we are able to improve our service to our guests. Please feel free to contact me at cgale@innisfree.com if you are ever back in the area. We hope you come back to see us again soon.

Christina Gale
General Manager

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Reviewed January 25, 2014

Great valve, service, location. Right on the beach, we will definitely be returning to this one. My only compliant would be to expand the breakfast a little. But, I didn't book it for the eats. The location is the best...

Stayed: January 2014, traveled as a couple
1  Thank Dale D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this reviewResponded January 28, 2014

Dear Dale D,

Thank you very much for letting us know how awesome your stay was with us. It is so great to hear how you enjoyed your stay with us. We will make sure take into consideration keeping our breakfast bar open a little longer so we can ensure all of our guests get an opportunity to enjoy our express start breakfast in the morning. We hope you come back and see us again soon.

Christina Gale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2014 via mobile

Had a very good breakfast, beautiful location, nice clean room. We had an issue with the ice maker in the hallway, it was very loud, the manager comped our room without hesitation and apologized. Over and above anything we expected.

Stayed: January 2014, traveled as a couple
2  Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this reviewResponded January 28, 2014

Dear Kimberly

Thank you so much for taking the time to let us know how your stay was. I am so very sorry to hear that the ice machine was very loud by your room. However, I am happy to hear that the Assistant General Manager, Fred Barnett, was able to make your stay better and went above and beyond to ensure you were happy with your stay. i will definitely make sure to let him know what a great job he did. We hope you come back to see us again soon.

Christina Gale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2014

We can't say enough about our recent stay at Holiday Inn Express Orange Beach-on the Beach. The room was great - with a wonderful view- the staff was OUTSTANDING and so accomodating to our every need. We have stayed there before and this is the reason we came back. This will be our place from now on. Thanks for making our vacay a wonderful experience!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Easytobook.com
1  Thank memorygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this reviewResponded January 22, 2014

Hi Memorygirl,

It is so great to hear that you were able to come back to the hotel to have your perfect getaway. Our staff will be very excited to hear your awesome comments from your recent stay. We can't wait for you to come back again for another perfect getaway. Hope to see you again soon.

Christina Gale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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