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“Still Good” 3 of 5 bubbles
Review of Hilton Garden Inn Orange Beach

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Hilton Garden Inn Orange Beach
Ranked #6 of 20 Hotels in Orange Beach
Certificate of Excellence
Nashville, TN
Level Contributor
185 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Still Good”
3 of 5 bubbles Reviewed August 25, 2011

This was our second stay at the Hilton Garden Inn at Orange Beach. The hotel was a bit more crowded this stay with many more children than we like to step over at the pool, but the beach is open and roomy enough for everyone! The front desk folks are very friendly and helpful, we requested and received an upgrade because of our return visit. The restaurant staff was attentive and the food acceptable - above average for a comp hotel breakfast. The rooms are clean and the maid service somewhat attentive. We did asked for extra towels one day and even left a tip, but somehow they missed cleaning our room one day - no big deal - but noticeable. Good location, friendly folks, great beach!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nashville10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, September 5, 2011
Thank you Nashville 10, for taking the time to review our Hotel. We are always pleased to welcome back our past guests. We will pass along the kind words expressed about our staff. Our team is dedicated to exceptional cutomer service and hospitality. Please accept our appologies for overlooking your room cleanliness one day. I have personally addressed this with Ms. Rosemary, our Executive Housekeeper, and she has coached her staff on our standards. We look forward to the opportunity to welcome you back time and time again. Please feel free to contact me should you like to discuss your stay further. I look forward to your return and until then, we wish you safe travels.
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1,189 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
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English first
Havana, Fl.
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed August 23, 2011

First time in Orange Beach. Very Pleasantly surprised. Quiet beach with great restaurants. Hotel is in great location. Front desk and housekeeping staff very pleasant. Nice pool, inside and out with tiki-bar. Slow elevators and empty ice machines (but front desk willing to get us some). Rooms are nice and there are now flat sceens. Will definately go back. Good breakfast, even though $10 but ordered and omlet besides the buffet.
Love the Royal Reds for dinner and even proposed to girlfriend at the hotel.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dilweg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, August 26, 2011
First, let me express our congratulations on your engagement. We are so please that you chose to ask this very special question at our Hotel. We are so pleased that you enjoyed your first visit to Orange Beach and especially our property. We do hope that you return to visit us again. Maybe a beachside wedding or perhaps a honeymoon. Thank you again for the kind words and we look forward to welcoming you back very soon.
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Wetumpka, Alabama
Level Contributor
264 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed August 22, 2011

We checked into the hotel early afternoon on a Sunday, and it was slow. The desk checked us into the type room we reserved (oceanside), and they greeted us with the Hilton Club Member Bag. There's 2 bottles of water and some area coupons in the bag. We stay at HGI quite often, because most are new and are well kept.

This hotel is in a nice location, and there is a small parking garage. The views are nice from the oceanside rooms, but there are just some minor cleanliness issues that stuck out some. There were some discarded beer containers below our room, which I could see from the 4th floor. There were several including some of the cases the cans came in. Now, I don't expect this not to happen, but we were there a better part of two days and noone picked it up. This morning when we were leaving, apparently the garbage out behind the hotel (on the beach side) was enough to attract the rats.... Yes, there were rats crawling around the hotel at about 0830 in the morning. If this had been at 1 a.m., I may have not given it a second thought. After all, rarely have I seen a rat so bold as to be out during daylight, except in New Orleans....

Maybe a little more attention to the exterior of the building could prevent this again. Just a thought.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank COBB64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, August 26, 2011
Thank you for taking your valuable time to bring this to our attention. Cleanliness of our facility is a priority to our staff, and I would like to ensure that we have taken steps for this to never be an issue. Our chief engineer has arranged for additional garbage pick ups and has power washed and sanitized this area. He also has coached his staff to be attentive to rubbage that may be along the perimiter of the building, such as cans or debris that may have been blown off of balconies. I would like the opportunity to discuss this situation with you further. Please contact me personally at --------. We always want our guests to have an outstanding experience and to gain their loyalty. I look forward to speaking with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
eva,alabama
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 19, 2011

Super friendly,helpful staff(full of tips for fun&eats)! Awesome view of the pool& the beach from the balcony! Fresh clean room&hotel! Wonderful breakfast buffet! Can't wait to go back!

Room Tip: just ask for beachfront or pool and beach they will try hard to please!
See more room tips
  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tinapuckett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, August 26, 2011
Mrs. Puckett,
Let me personally thank you for your kind words. It was a true honor to welcome your family to our hotel and earn your loyalty. It is our true passion to create a guest experience that will exceed every expectation. Each member of our team is dedicated to customer service and compliments like these, reinforce our commitment to our valued guests. We look forward to your return and thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed August 16, 2011

Great location, the rooms & decor seems outdated especially with boxed tvs, tiny bathroom-one person at sink at a time. Nice fridge & microwave in room. Pool is too shaded if you are wanting a tan. Staff is very friendly & courteous.

  • Stayed August 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BrittanyDalomba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, August 18, 2011
Thank you BrittanyD for taking the time to post your review of our Hotel. We value each of our guest's responses and are always looking for opportunities to improve our facility. Each of our rooms feature a microwave and refrigerator, both popular ammenities with our guests. We are happy to announce that we have purchased flat screen televisions, for all of our guest rooms, and these will be installed as soon as they arrive. Our location and customer service is what sets us apart from the competition and we hope that you will choose to stay with us again in the future. We would love the opportunity to welcome you back. Until then, safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed August 7, 2011

We stayed at the Hilton because my husband has honor points and he is always about racking up. However it was not as impressive as I had expected for the price we would gave paid without the points. The breakfast was amazing. The location and pool very good. The rooms were also good. BUT next time we will be trying the brand new Hampton Inn right down the road. It's also part of the Hilton chain and looks fresh and it's much much bigger than the Hilton.

  • Stayed August 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank majica26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, August 8, 2011
Thank you for taking time to post your review. As Hilton Honor members, I would like to personally thank you and your husband for your loyalty to the Hilton brand. We are always striving to improve the experience of our guests and have many projects in the works to enhance our hotel. For example, new flat screen televisions and armoirs are scheduled to be installed, as well as an updated pavillion pantry and others. We recognize the value of our guests and are striving to exceed all expectaions. Please feel free to contact the hotel with any concerns you may have had. We would love the opportunity to welcome you back.
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Rogersville, Alabama
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 4, 2011

Nilla at the front desk was most helpful :) We enjoyed the breakfast and had a very relaxing stay. Stayed on the beach and rented the beach lounge chairs and umbrella. It was a nice 4 day getaway for me and my husband :)

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank beckbeck7664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, August 8, 2011
Thank you for the kind words and choosing to relax with us. Nilla is truly an amazing member of our team and I will personally pass on your compliments to her. Our team works very hard for our guests each and every day, so your review is very appreciated. We look forward to welcoming you back to our Hotel very soon. Until then, safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Orange Beach

Property: Hilton Garden Inn Orange Beach
Address: 23092 Perdido Beach Blvd, Orange Beach, AL 36561-3000
Phone Number:
Location: United States > Alabama > Orange Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Orange Beach
#4 Family Hotel in Orange Beach
#4 Romantic Hotel in Orange Beach
#5 On the Beach Hotel in Orange Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Orange Beach 3*
Number of rooms: 137
Official Description (provided by the hotel):
From the moment you walk into our lush lobby – decorated in shades of green, with breezy curtains and paper lanterns that look as if they could float into the sunny summer sky, you’ll discover why our guests return to Orange Beach again and again. Our focus is on your family, and giving you everything you need to create unforgettable memories, from our convenient setting to our luxurious pools and hot tubs, comfortable rooms and hospitable service 24 hours a day. We’re committed to making your Orange Beach vacation one to remember, so be sure to introduce yourself and ask for anything you need to make your stay better. Our spectacular views and convenient location near Orange Beach and Gulf Shores, Alabama, also make our beachfront hotel a perfect place to host weddings, reunions or corporate events. We offer equipment rentals and complimentary amenities to maximize your meeting. With hot, made-to-order breakfast and limited lunch from our Garden Grille Cafe, a lobby bar and poolside tiki bar, free Wi-Fi and 24-hour business and fitness centers – not to mention that view – there’s really no reason to leave our Orange Beach Alabama hotel. But if you decide to get out, we’re centrally located near dining, entertainment, shopping and watersports. You can try anything from parasailing to paddle boarding just outside our doors. We want to help you get to know Orange Beach and fall in love with this remarkable destination for business and leisure travel. So tell us what you like to do, and we’ll tell you where to find it. We’re located near major local attractions in Gulf Shores, Alabama and Orange Beach, Alabama including Tanger Outlet Mall, The Wharf at Orange Beach, Waterville USA, Gulf State Park and Gulf Islands National Seashore. A garden’s path can take you anywhere. Start here. ... more   less 
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Also Known As:
Hilton Garden Inn Orange Beach Beachfront Hotel Orange Beach
Hilton Orange Beach
Hilton Garden Beachfront Inn Orange Beach
Orange Beach Hotels
Orange Beach Hilton

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