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“Wonderful hotel, great staff!”

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Hilton Garden Inn Orange Beach
Ranked #5 of 20 Hotels in Orange Beach
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful hotel, great staff!”
Reviewed July 5, 2011

We stay at this Hotel ever time we go to Orange Beach, it is always a pleasure. Safe clean rooms, helpful staff. A++
Dave

Room Tip: Great place to stay!
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  • Stayed August 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank daveP777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, July 8, 2011
Please allow me the opportunity to personally thank you for being a loyal guest to our hotel. We strive to exceed each and every guest's expectations. Great compliments, especially from our repeat guests, are very rewarding to hear and I will pass this along to our staf. We look forward to your next visit.
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1,268 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
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  • French first
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English first
Pawnee, Illinois
1 review
Reviewed July 5, 2011

Although the traffic was a hassle in Orange Beach, the Hilton Gardens made our trip from Illinois worth while. Our room was clean and nicely appointed. The staff were friendly and very helpful. The ocean was close and easily accessible. We would recommend this hotel to our friends.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tlstlstlstlstls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, July 8, 2011
We are so pleased that you enjoyed your stay with us. Our staff works very hard to ensure each and every guest has an exceptional experience. I hope that you were able to view the great fireworks show directly from our beach. Thank you for the great compliments and we look forward to welcoming you back to our emerald shores.
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Brooklyn
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 28, 2011

We stayed at the Hilton Garden Inn as part of a wedding party and I have to say, I was less than impressed. When I made the reservation, I requested a room in a quiet location because we were traveling with our 20 month old daughter and we were assured that this request would be honored. We were given a room above the bar in the pool area -- needless to say it was not quiet at our daughter's bedtime and took THREE phone calls to the front desk before the extremely noisy pub party was shut down. Our room key never worked properly for the two nights we were there -- annoying, and the carpet in the room was very dingy and I didn't want my my little girl playing on it. Additionally, the HVAC system smells as though it hasn't been cleaned since the hotel was built. When our little girl broke a glass, I asked that housekeeping come to clean the glass -- a request that was totally ignored. We travel often and this hotel is definitely average at best and at the prices they charge, you would think they could do better.

The only redeeming department was the breakfast -- the woman who ran the weekend brunch was fantastic, did a terrific job, and the rest of the hotel could take a lesson from her.

Room Tip: they don't listen, so don't bother.
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  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jessicaedie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, July 8, 2011
Thank you for posting your review of our Hotel. We are always very interested in each guest's stay experience and I wanted to respond personally to your concerns. First, please let us appologize for any inconvenience you may have encountered during your stay. We are always looking for each and every opportunity to improve our facilities and service. I have addressed your concerns with our managment team and I can assure you we are taking steps to improve on each of your concerns. We do hope you will give us another opportunity the next time you are in the area. We would love to welcome you back.
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 28, 2011

Used Hilton Points for stay but there is no a/c in hallways or elevator, while there one of the elevators kept breaking down. Was surprised by the Fitness center, I have more in my Fitness Room, one recumbent bike, one eliptical, 3 tread mills and a weight machine. The staff was exceptional, very friendly and professional. Breakfast was great (get the french toast)! If I had never stayed at several other Hilton Garden Inns I wouldn't have been disappointed but I have. But the staff are great!

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Nenejean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, July 8, 2011
I wanted to take a moment to thank you for bringing your concerns to my attention. We truly value your business and especially your loyalty through Hilton Honors. We appologize for any inconvenience you encountered during your stay. I wanted to assure you that we have taken care to have our elevator repaired and appreciate your dedication to physical fitness.
Thank you so much for the wonderful compliments to our staf. We do pride ourselves in customer service and we desire that each and every guest leaves with a positive experience. Thank you again for your review and we do look forward to welcoming you back.
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Louisiana
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 20, 2011

I love this beach front hotel. Our stay here was great, We had a pool view room but from our balcony we had an awesome view of the beach. All of the staff were very friendly and helpful..... especially Barbara (the cleaning lady) She made sure we had everything we needed everyday . We ate at Bubbas seafood and it was very good! The walk to the beach is very short and we enjoyed taking the ice cream we bought in the pantry down to the beach to eat. The indoor and outdoor pool were very refreshing after a hot day at the beach. We had such a great time on vacation..........I have no complaints. We will be back next year! :)

Room Tip: ask for a pool view room in the top 3 floors
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  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Kinstersmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, June 23, 2011
I wanted to personally thank you for taking time to review our property. We know travelers have many choices and we appreciate the opportunity to welcome you to our hotel. I am very pleased our staff and facilites exceeded your expectations and we look forward to welcoming you back.
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Louisiana
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 18, 2011

This hotel is wonderful. Private walk to beach, clean rooms, air conditioning worked well. All the staff from the front desk to housekeeping were nice and went out of their way to get us whatever we asked for. I would highly recommend this hotel to anyone going to the beach. We will be back next year

Room Tip: the 6th floor (top floor) is great view of ocean
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  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank mimi5Louisiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, June 23, 2011
Thank you for your kind compliments. We love what we do and are rewarded by knowing we exceeded our guest's expectations. We look forward to the opportunity of welcoming you back.
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Saint Louis, Missouri
Level 4 Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 13, 2011

My Family and I had an awesome time staying here. The rooms were comfortable and clean and the staff were super friendly. Alissa at the front desk gave us great dining advice and the location was perfect.

  • Stayed June 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HWBIGGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this review, June 23, 2011
We have the opportunity to host guests from all over the country and we are pleased you chose to stay with us. We try very hard to go above and beyond to provide amazing customer service. Our goal is to make your stay an experience and exceed your expectations. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Orange Beach

Property: Hilton Garden Inn Orange Beach
Address: 23092 Perdido Beach Blvd, Orange Beach, AL 36561-3000
Phone Number:
Location: United States > Alabama > Orange Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Orange Beach
#4 Romantic Hotel in Orange Beach
#4 Family Hotel in Orange Beach
#5 On the Beach Hotel in Orange Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Orange Beach 3*
Number of rooms: 137
Official Description (provided by the hotel):
From the moment you walk into our lush lobby – decorated in shades of green, with breezy curtains and paper lanterns that look as if they could float into the sunny summer sky, you’ll discover why our guests return to Orange Beach again and again. Our focus is on your family, and giving you everything you need to create unforgettable memories, from our convenient setting to our luxurious pools and hot tubs, comfortable rooms and hospitable service 24 hours a day. We’re committed to making your Orange Beach vacation one to remember, so be sure to introduce yourself and ask for anything you need to make your stay better. Our spectacular views and convenient location near Orange Beach and Gulf Shores, Alabama, also make our beachfront hotel a perfect place to host weddings, reunions or corporate events. We offer equipment rentals and complimentary amenities to maximize your meeting. With hot, made-to-order breakfast and limited lunch from our Garden Grille Cafe, a lobby bar and poolside tiki bar, free Wi-Fi and 24-hour business and fitness centers – not to mention that view – there’s really no reason to leave our Orange Beach Alabama hotel. But if you decide to get out, we’re centrally located near dining, entertainment, shopping and watersports. You can try anything from parasailing to paddle boarding just outside our doors. We want to help you get to know Orange Beach and fall in love with this remarkable destination for business and leisure travel. So tell us what you like to do, and we’ll tell you where to find it. We’re located near major local attractions in Gulf Shores, Alabama and Orange Beach, Alabama including Tanger Outlet Mall, The Wharf at Orange Beach, Waterville USA, Gulf State Park and Gulf Islands National Seashore. A garden’s path can take you anywhere. Start here. ... more   less 
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Also Known As:
Hilton Garden Inn Orange Beach Beachfront Hotel Orange Beach
Hilton Orange Beach
Hilton Garden Beachfront Inn Orange Beach
Orange Beach Hotels
Orange Beach Hilton

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