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“Less than impressive hotel”

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Hilton Garden Inn Orange Beach
Ranked #6 of 19 Hotels in Orange Beach
Reviewed June 28, 2011

We stayed at the Hilton Garden Inn as part of a wedding party and I have to say, I was less than impressed. When I made the reservation, I requested a room in a quiet location because we were traveling with our 20 month old daughter and we were assured that this request would be honored. We were given a room above the bar in the pool area -- needless to say it was not quiet at our daughter's bedtime and took THREE phone calls to the front desk before the extremely noisy pub party was shut down. Our room key never worked properly for the two nights we were there -- annoying, and the carpet in the room was very dingy and I didn't want my my little girl playing on it. Additionally, the HVAC system smells as though it hasn't been cleaned since the hotel was built. When our little girl broke a glass, I asked that housekeeping come to clean the glass -- a request that was totally ignored. We travel often and this hotel is definitely average at best and at the prices they charge, you would think they could do better.

The only redeeming department was the breakfast -- the woman who ran the weekend brunch was fantastic, did a terrific job, and the rest of the hotel could take a lesson from her.

Room Tip: they don't listen, so don't bother.
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  • Stayed: May 2011, traveled with friends
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1  Thank jessicaedie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this reviewResponded July 8, 2011

Thank you for posting your review of our Hotel. We are always very interested in each guest's stay experience and I wanted to respond personally to your concerns. First, please let us appologize for any inconvenience you may have encountered during your stay. We are always looking for each and every opportunity to improve our facilities and service. I have addressed your concerns with our managment team and I can assure you we are taking steps to improve on each of your concerns. We do hope you will give us another opportunity the next time you are in the area. We would love to welcome you back.

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1,231 - 1,237 of 1,322 reviews

Reviewed June 28, 2011

Used Hilton Points for stay but there is no a/c in hallways or elevator, while there one of the elevators kept breaking down. Was surprised by the Fitness center, I have more in my Fitness Room, one recumbent bike, one eliptical, 3 tread mills and a weight machine. The staff was exceptional, very friendly and professional. Breakfast was great (get the french toast)! If I had never stayed at several other Hilton Garden Inns I wouldn't have been disappointed but I have. But the staff are great!

  • Stayed: June 2011, traveled with family
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1  Thank Nenejean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this reviewResponded July 8, 2011

I wanted to take a moment to thank you for bringing your concerns to my attention. We truly value your business and especially your loyalty through Hilton Honors. We appologize for any inconvenience you encountered during your stay. I wanted to assure you that we have taken care to have our elevator repaired and appreciate your dedication to physical fitness.
Thank you so much for the wonderful compliments to our staf. We do pride ourselves in customer service and we desire that each and every guest leaves with a positive experience. Thank you again for your review and we do look forward to welcoming you back.

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Reviewed June 20, 2011

I love this beach front hotel. Our stay here was great, We had a pool view room but from our balcony we had an awesome view of the beach. All of the staff were very friendly and helpful..... especially Barbara (the cleaning lady) She made sure we had everything we needed everyday . We ate at Bubbas seafood and it was very good! The walk to the beach is very short and we enjoyed taking the ice cream we bought in the pantry down to the beach to eat. The indoor and outdoor pool were very refreshing after a hot day at the beach. We had such a great time on vacation..........I have no complaints. We will be back next year! :)

Room Tip: ask for a pool view room in the top 3 floors
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  • Stayed: June 2011, traveled with family
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1  Thank Kinstersmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this reviewResponded June 23, 2011

I wanted to personally thank you for taking time to review our property. We know travelers have many choices and we appreciate the opportunity to welcome you to our hotel. I am very pleased our staff and facilites exceeded your expectations and we look forward to welcoming you back.

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Reviewed June 18, 2011

This hotel is wonderful. Private walk to beach, clean rooms, air conditioning worked well. All the staff from the front desk to housekeeping were nice and went out of their way to get us whatever we asked for. I would highly recommend this hotel to anyone going to the beach. We will be back next year

Room Tip: the 6th floor (top floor) is great view of ocean
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  • Stayed: June 2011, traveled with family
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2  Thank mimi5Louisiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this reviewResponded June 23, 2011

Thank you for your kind compliments. We love what we do and are rewarded by knowing we exceeded our guest's expectations. We look forward to the opportunity of welcoming you back.

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Reviewed June 13, 2011

My Family and I had an awesome time staying here. The rooms were comfortable and clean and the staff were super friendly. Alissa at the front desk gave us great dining advice and the location was perfect.

  • Stayed: June 2011, traveled with family
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Thank HWBIGGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this reviewResponded June 23, 2011

We have the opportunity to host guests from all over the country and we are pleased you chose to stay with us. We try very hard to go above and beyond to provide amazing customer service. Our goal is to make your stay an experience and exceed your expectations. Thank you for your review.

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Reviewed June 13, 2011

great room and hotel good location even though it was offseason plenty of good restaraunts in area

Room Tip: online reservations
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Stayed: March 2011, traveled on business
Thank mpatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2011

We stayed here for 3 nights. Check in was easy and friendly, room was nice and clean. Public areas are clean and new looking. All the staff was friendly and helpful. Breakfast was delicious. Beach was wonderful. The only complaint we had was trying to get an elevator. The hotel is 6 stories and only 2 really slow elevators, one of which opens on both sides to let the cleaning staff on and off. It takes forever to get an elevator and then when you do is usually full of guests or cleaning staff. It's not the fault of the staff they have no other way to get to where they need to be with their carts and they always let guests go first even if they were waiting longer. The hotel just really needs more elevators. We took the stairs most of the time even though we were on the 4th floor.

  • Stayed: June 2011, traveled as a couple
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2  Thank annsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIOB, General Manager at Hilton Garden Inn Orange Beach, responded to this reviewResponded June 23, 2011

Thank you for your review and insights of our property. We continually strive to improve our guest experiences and have addressed the concern with our elevators. Where we are unable to speed them up, we have taken steps to train our staff (i.e. every staff member calling our elevators to the first floor, every time they pass our elevator). We value and appeciate your feedback.

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Additional Information about Hilton Garden Inn Orange Beach

Address: 23092 Perdido Beach Blvd, Orange Beach, AL 36561-3000
Phone Number:
Location: United States > Alabama > Orange Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Orange Beach
#4 Family Hotel in Orange Beach
#4 Romantic Hotel in Orange Beach
#6 On the Beach Hotel in Orange Beach
Price Range: $104 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Orange Beach 3*
Number of rooms: 137
Official Description (provided by the hotel):
From the moment you walk into our lush lobby – decorated in shades of green, with breezy curtains and paper lanterns that look as if they could float into the sunny summer sky, you’ll discover why our guests return to Orange Beach again and again. Our focus is on your family, and giving you everything you need to create unforgettable memories, from our convenient setting to our luxurious pools and hot tubs, comfortable rooms and hospitable service 24 hours a day. We’re committed to making your Orange Beach vacation one to remember, so be sure to introduce yourself and ask for anything you need to make your stay better. Our spectacular views and convenient location near Orange Beach and Gulf Shores, Alabama, also make our beachfront hotel a perfect place to host weddings, reunions or corporate events. We offer equipment rentals and complimentary amenities to maximize your meeting. With hot, made-to-order breakfast and limited lunch from our Garden Grille Cafe, a lobby bar and poolside tiki bar, free Wi-Fi and 24-hour business and fitness centers – not to mention that view – there’s really no reason to leave our Orange Beach Alabama hotel. But if you decide to get out, we’re centrally located near dining, entertainment, shopping and watersports. You can try anything from parasailing to paddle boarding just outside our doors. We want to help you get to know Orange Beach and fall in love with this remarkable destination for business and leisure travel. So tell us what you like to do, and we’ll tell you where to find it. We’re located near major local attractions in Gulf Shores, Alabama and Orange Beach, Alabama including Tanger Outlet Mall, The Wharf at Orange Beach, Waterville USA, Gulf State Park and Gulf Islands National Seashore. A garden’s path can take you anywhere. Start here. ... more   less 
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Also Known As:
Hilton Garden Inn Orange Beach Beachfront Hotel Orange Beach
Hilton Orange Beach
Hilton Garden Beachfront Inn Orange Beach
Orange Beach Hotels
Orange Beach Hilton

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