First of all I will start by giving you a little background on our family and our stay...
My husband (31), Children (Ages 4 & 6), and I went down from Wed - Sunday with my parents for a quick trip before school started.
I must tell you before I start my ranting that I have heard great things about the Pheonix. The room/facility that I am talking about is the Pheonix II & room# 2113 (their are 1-10 with an East & West Location).
Upon entering the room (we were the first to arrive) we were greated with the most horrific smell. It was a stinch of some sort but undescribable -
We looked down and notice that the carpet was nasty.
Now don't get me wrong - I would expect that it is very difficult to keep the carpet clean in a beach side condo - however, these carpets weren't just dirty - they were Nasty!!!
Already with a huge dissappointment for the room - My husband and I go to lay down on the bed for a quick rest before heading to the beach...
The bed is Broken......the box springs were broken, the railing was broken...and as you sat down, you would sink to the middle of the bed.
After one extemely uncomfortable night of sleeping we called the front desk the next day to complain. We asked to be moved & they said that they didn't have anything available.
Now here is what gets me....
Brett Robinson owns all the Pheonix hotels...(Pheonix 1 - Pheonix 10)....You can not tell me that there was not another room in all of Orange Beach they could have given us.
It was almost like our complaint was not taken seriously.
At this point - looking back we should have just packed our bags and left...However, we didn't b/c of the kids and the trouble it would be to switch hotels.
Other than the complaints above - everything else was nice.
The pools for each hotel are very nice and very convient to the beach.
We did have problems with groups staying out at the pool and partying all night. There was not a front desk @ the P2 so their wasn't any security to ask them to quite down.
This particular group had their music blasting till about 1am or later.
Let me just leave each of you with this...
If you are looking for a beach front condo for a reasonable price - but don't care too much about the acutal inside of the room - Pheonix 1 - 3 could be for you...
However, if you are like me and enjoy having a clean & nice room, you might opt to stay in some the newer condos (Pheonix 5-10).
- Official Description (provided by the hotel):
- Nestled on the white-sand beaches of Alabama's coast, Brett/Robinson's signature Phoenix properties - 18 and counting - offer a one-of-a-kind experience and breathtaking views of the Gulf and bay areas. From one- to four-bedroom fully furnished units, there's something for everyone. Each building is chock full of amenities to make any vacation one to remember. The majority of the complexes have Gulf-front views, indoor/outdoor pools, a kiddie pool, a fitness room, barbecue grills, lighted tennis courts, hot tubs and saunas. Free Wi-Fi and fully equipped kitchens are at all buildings. Brett/Robinson began sharing Alabama's slice of paradise with the opening of Phoenix I in 1985 and ever since then the Brett and Robinson families have been setting the bar for the Gulf-front condominium lifestyle. Phoenix West II, a high-end condominium in Orange Beach, is the most recent addition to the Brett/Robinson portfolio. Next up, Phoenix Gulf Shores is slated to be complete in late 2016. Other Phoenix properties include Phoenix II, III, IV, V, VI, VII, VIII, IX, X, Phoenix East, Phoenix East II, Phoenix West, Phoenix on the Bay, Phoenix on the Bay II, Phoenix All Suites Hotel and Phoenix All Suites West Hotel. Brett/Robinson provides a full-time, on-site staff at all of its Phoenix properties and continues to manage a large portion of the individually owned units. ... more less
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- Also Known As:
- Phoenix Condominiums Hotel Orange Beach