This was the worst experience I have ever had when staying in Orange Beach. First of all the hot tub was not working, and we were not made aware of this before we arrived. The condo was fine we first got there, but the next morning at 6am there was construction taking place right beside our condo. Once again, Brett Robinson did not make us aware of this inconvenience.
The construction workers were very rude to us as well. When we called Brett Robinson they were not interested in helping us whatsoever. We wasted half of our first day on vacation arguing with the "manager" at Brett Robinson. Finally they agreed to a refund, however, when we arrived at the business, they informed us Brett Robinson would only give us 70% of our money back. This was outrageous. After spending more time arguing with the "not so friendly employees" they agreed to work with us. It was the worst experience we have had at the beach, and we are yearly sometimes more than yearly beach goers. Huge disappointment.
- Official Description (provided by the hotel):
- Nestled on the white-sand beaches of Alabama's coast, Brett/Robinson's signature Phoenix properties - 18 and counting - offer a one-of-a-kind experience and breathtaking views of the Gulf and bay areas. From one- to four-bedroom fully furnished units, there's something for everyone. Each building is chock full of amenities to make any vacation one to remember. The majority of the complexes have Gulf-front views, indoor/outdoor pools, a kiddie pool, a fitness room, barbecue grills, lighted tennis courts, hot tubs and saunas. Free Wi-Fi and fully equipped kitchens are at all buildings. Brett/Robinson began sharing Alabama's slice of paradise with the opening of Phoenix I in 1985 and ever since then the Brett and Robinson families have been setting the bar for the Gulf-front condominium lifestyle. Phoenix West II, a high-end condominium in Orange Beach, is the most recent addition to the Brett/Robinson portfolio. Next up, Phoenix Gulf Shores is slated to be complete in late 2016. Other Phoenix properties include Phoenix II, III, IV, V, VI, VII, VIII, IX, X, Phoenix East, Phoenix East II, Phoenix West, Phoenix on the Bay, Phoenix on the Bay II, Phoenix All Suites Hotel and Phoenix All Suites West Hotel. Brett/Robinson provides a full-time, on-site staff at all of its Phoenix properties and continues to manage a large portion of the individually owned units. ... more less
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- Also Known As:
- Phoenix Condominiums Hotel Orange Beach