This may be a great place to stay, but my recent experience will keep me from ever staying at this place. I had made a reservation for a couple nights in July and due to a change in travel plans, I had to cancel about 40 days outside of the reservation. They charged me $85 to cancel this! When I made the resevation, the girl typed in my incorrect email address, so I never even got a confirmation with the terms of the reservation. She never informed me of any non-refundable booking and reservation fees. Yet, I am out $85. When I called, they did agree to take $30 off of it and admitted they were sorry, but this was not handled right. The money is not that much so not a huge deal. But the principle of how this happened and how they handled it is not acceptable.
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- Also Known As:
- The Wharf Hotel Orange Beach