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Review of Phoenix V #011

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1 review
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Orange Beach, Alabama

Reviews from our community

Average - based on 1 review
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Reviews from our community

robertcJ8...
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Mixed feelings”
Reviewed July 30, 2017 for a stay in July 2017
1
person found this review helpful

The room was nice. And being on the pool deck was very convenient. The negatives on this stay were possibly out of the owners control but were still negatives to us. Internet wifi was terrible. The company Kaiser reality who owned the condo asked us to stay another night during our stay. When we called to ask what the price would be they gave us a rediculous price. More than what we payed per night originally to stay there. This was also a Monday night stay. Lastly on the day of checkout someone is knocking on our door of the condo then knocking on our bedroom window. I was extremely irritated at this point to notice that the cleaning service arrive two and a half hours before checkout to clean our room with her young children which were the ones banging on the window. Of course I answered the door at this point and asked them to come back when we check out. While we were getting our things together another man was on the patio of the condo trying to fix the sliding door without even asking us if it was ok to be back there and if he would of been disturbing us. Like I said the room was nice. And the pool and beach access was convenient but the checkout day process needs to be handled better.

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Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Older travelers
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 6, 2017
First, let us say thank you for taking the time to give us your feedback on your stay. Please know that we've shared your comments with the Kaiser management team, the housekeeping team, the home owner liaison and the owner of this property.

We are pleased to hear you liked the property and of course had a great time at the beach. We look forward to seeing you again on your next visit to Orange Beach.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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