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“Ok, but I'd hesitate on returning”

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Holiday Inn Express Hotel & Suites Opelika Auburn
Ranked #7 of 17 Hotels in Opelika
Reviewed September 22, 2012

I really debated 2 or 3 stars for this hotel. Perhaps a 2.5/2.7 would be appropriate.

From the exterior it appears to be a newer hotel. Yet, in the room, it felt beat up and slightly unkept. Don't get me wrong, it's a decent hotel for the money and location...excuse me, there was just a knock at the door...yes, it was housekeeping voilating the Do Not Disturb sign...ok back to my review (which just instantly got worse).

At check-in (I arrived around 6pm) I was advised that there was no choice in room as they had all been pre-assigned.

I found the room to be newer, but a lot of the walls showed signs of wear--scuffs and gouges. The purported HDTV only offered standard definition cable and satellite channels and some over the air HD signals that constantly cut out.

The bathroom was, well, odd. You had to turn a little corner to access a shower that had no shower curtains. The coffee maker was directly next to the toilet--I find that both odd and disgusting.

The room's clock did not work, and when I arrived one of the bedside lamps was not plugged in.

Overall, I slept decent. Would I return? Probably not, I'd probably go to the Hampton Inn immediately next door.

The hotel was directly across I-85 from the Tiger Town Shopping Center which featured a Target, Best Buy, and Chick-Fil-A. So they've got that going for them, which is nice.

  • Stayed: September 2012, traveled on business
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Thank IntegrityTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Opelika Auburn, responded to this reviewResponded October 16, 2012

Dear IntegrityTravel,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We appreciate your nice comment regarding our location.

However, It sounds like we fell below your expectations especially on housekeeping, room amenities and the bathroom. We will look into this. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (168)
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124 - 130 of 168 reviews

Reviewed August 26, 2012

We have stayed at this hotel a couple of times and have always had a great stay. The hotel is newer and the rooms are very clean and spacious. The staff is very nice and make you feel welcome. The breakfast in the morning is always good and included in the price which is also great!! The hotel is very close the Auburn University - about a 10-15 minute drive. I'd recommend the hotel to anyone in the area.

  • Stayed: August 2012, traveled with family
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Thank au322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn06, Director of Sales at Holiday Inn Express Hotel & Suites Opelika Auburn, responded to this reviewResponded August 28, 2012

Thank you for taking the time to write a review for our hotel. We value your opinion and appreciate your feedback. The hotel is very pleased to hear that your stay was an enjoyable one! Our goal is to ensure all guests experience 100% total satisfaction at the Holiday Inn Express Opelika. Thank you again for being our guest and we hope you will visit us again on your next trip to the area!

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Reviewed August 3, 2012

We were in Auburn for the State Tennis tournament. We were staying with our group as well as many others. The lobby gave us a great first impressed with a sleek and modern decor. The hotel is clean, fresh and the Suite room was exceptionally roomy for our family of 5. The staff was kind and treated us with respect. When we had a need they were quick to respond. We have been to Disney and stayed in their Deluxe resorts. This room was just as big, if not a tad bigger than those rooms and just as nice. We will definitely return to this hotel on our future trips. The beds and bedding were the most comfortable I have slept on in a good while. Soft and Firm pillows marked in embroidery on the pillow cases.

Room Tip: If you have a family of five the suite is a must.
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  • Stayed: July 2012, traveled with family
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Thank Mindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

What a nice place to stay. Very, very clean - great, friendly staff - wonderful location close to both Auburn and historic Opelika. I am absolutely thrilled with this Holiday Inn Express. They will have my business every time I come this way!

Suite is very big, beds comfy, very clean, huge bathroom - after so many disappointing stays in the past few months, this place has been a refreshing change. Love it

  • Stayed: July 2012
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Thank Sjeanp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2012

room was great......nice and clean.....beds were very comfortable....

Pool was dirty....lots of dead bugs in it...

Breakfast was good, but could have used some fruit....

Very nice overall stay....

  • Stayed: July 2012
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Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2012

I was there on a business trip and was pleasantly surprised when I got there, because the hotel offered complimentary Chick-Fil-A and an array of beverages. The staff was very friendly and the rooms were very clean and inviting. I will use this hotel each time I go back to Opelika.

  • Stayed: March 2012, traveled on business
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1  Thank Christina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiopelika, General Manager at Holiday Inn Express Hotel & Suites Opelika Auburn, responded to this reviewResponded May 4, 2012

Good Morning Christina A,

Thank you for taking the time to offer your feedback on the Holiday Inn Express & Suites Opelika Alabama. It is our goal to make your stay in Opelika as comfortable as possible. The staff takes pride in knowing that our guests are well taken care of each time they visit. We hope to see you soon and thank you again for taking the time to write this review.

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Reviewed April 15, 2012

I wanted to give this place a 5 but as HI Express goes it felt like they were starting to let things slip. Examples - some of the carpets in the halls and elevators needed either a good cleaning or replacing. The Wi-fi was completely out on the second day of our stay and the front desk attendant said at that time nothing was being done to remedy the situation. One of our towels had a hole as big as a silver dollar in it. I would have been embarassed to give a guest a towel that looked like that. At breakfast on both days we were there, they had no cinnamon rolls. Imagine, the breakfast item that is your trademark and that is even advertised on your billboard is not available! Also the pancake machine was out of order. On our floor the vending machine was out of order and did not take dollar bills. Maybe it was just an unlucky weekend but it just felt that they were getting sloppy. I've been to many other HI Express properties and was disappointed by this one.

  • Stayed: April 2012, traveled with family
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Thank rwdragon86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Opelika Auburn, responded to this reviewResponded May 24, 2012

Dear rwdragon86,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,
Jaime W
Case Manager
IHGCare
Reference # 27734291

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Additional Information about Holiday Inn Express Hotel & Suites Opelika Auburn

Address: 1801 Capps Lndg, Opelika, AL 36804-7509
Phone Number:
Location: United States > Alabama > Opelika
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Opelika
#5 Business Hotel in Opelika
Price Range: $94 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Opelika Auburn 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
The newest addition to Opelika Auburn, is the Holiday Inn Express Hotel & Suites Opelika-Auburn, Alabama! We are conveniently located on I-85 at exit 58, just a short drive to downtown Auburn and Opelika. With our world class service and many Opelika-Auburn businesses, restaurants and attractions within minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Opelika-Auburn! This state-of-the-art hotel features special in-room amenities such as free wireless high-speed Internet access and 32 flat panel LCD TVs. We offer a variety of room types and suites to suit all travelers. Whether you are staying with us for business or pleasure, take time to relax and enjoy our indoor whirlpool, outdoor pool, business center, wireless Internet access in all public areas and fitness center. Take advantage of some of our convenience amenities such as our guest laundry and complimentary Smart Start breakfast bar. Points of interest: Companies: Benteler, Donaldson, Briggs and Stratton, Gambro, Mando Hospitals: East Alabama Medical Center Universities: Auburn University AU Local attractions: Robert Trent Jones Golf Trail, Auburn Softball Complex, Chewacla State Park, Jordan Hare Stadium Stay Smart at the Holiday Inn Express and Suites Opelika-Auburn. ... more   less 
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Holiday Inn Express Hotel And Suites Opelika Auburn

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